Dear Robert, thank you for being our guest. It is always great to read about what we got right; however, we apologize that you were inconvenienced by the maintenance issues in your suite’s bathroom. Our team is working to address this on a priority basis. We hope you will give us another opportunity to accommodate you and are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

Dear Bennett, it's lovely to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests exceptional service, so we are thrilled we succeeded in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management

Dear Rachel, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management

Dear Rhonda, thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for all our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management

Dear Magi, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management

Dear Magi, thank you for choosing our Extended Stay America. We are pleased to read how much you enjoyed your stay. Everything we do is aimed at making our guests feel right at home. We appreciate you taking the time to share your feedback and look forward to your next visit! Sincerely, Hotel Management

Dear Nancy, we appreciate your review, and thank you for your feedback. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. However, we will remind our staff to provide the policy information upon check-in. Also, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders. Hence, they know our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management

Dear Angelica, we are very sorry for the inconvenience you and your family encountered at check-in. We never need to deny a confirmed reservation, so we will review this matter with our team members to see what went wrong. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management

Dear Martina, at Extended Stay America, we are delighted to know you had a wonderful stay. Providing a comfortable stay to all our guests is what we strive for every day. We look forward to welcoming you soon. Sincerely, Hotel Management

Dear Larry, we are delighted to know you had a wonderful stay at Extended Stay America and liked our staff's customer service. We strive to provide exceptional stay to all our guests every day. We look forward to welcoming you soon. Sincerely, Hotel Management

Dear Lindsay, thanks for sharing your feedback. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the housekeeping team to ensure a review of our processes. We have also noted your comments about the upkeep of our property and shared them with the concerned team to help make future decisions. We encourage you to try us again soon. We are confident you will enjoy a better stay. Sincerely Hotel Management

Dear paula, thank you for staying at our hotel. We are sorry for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. We hope we will have another chance to provide outstanding service the next time you visit this area. Sincerely, Hotel Management

Dear Maria, we appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

Francisco, thank you for being our guest and for sharing your review. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here. We hope you will give us another opportunity to provide you with the stay you deserve. Sincerely, Hotel Management

Larry, thank you for sharing your review. We are sorry for the issues you encountered with our front desk service, and also we were not able to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures, so this does not happen again. We look forward to having another opportunity to show that we are passionate about providing outstanding experiences for every guest. Sincerely, Hotel Management

Lilibeth, thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had an enjoyable stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management

Abigail, thank you for evaluating your visit. Please accept our apology for the inconvenience you had due to the delay in providing the kitchen amenities you requested. We understand your frustration and are grateful for your patience. We are also disappointed that our complimentary breakfast did not meet your expectations. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

Robert, thank you for sharing your review. We are disappointed you were not satisfied with the condition of our property and that we did not meet your expectations. We will share your feedback appropriately as we continually strive to grow and improve our guest services. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

Claudio, thank you for being our guest and sharing your observations. We apologize for disappointing you and the maintenance issues you encountered during your visit. We will share your comments appropriately to ensure a much better guest experience moving forward. We hope you will give us another opportunity to serve you again. Sincerely, Hotel Management

Norma, we were extremely concerned to read your comments about the unsatisfactory service you received from some of our associates. We have discussed this with the concerned team members to ensure this is not repeated. We also apologize for the overall condition of our property and regret to learn that you left us earlier than expected. Regarding the reimbursement, it will take a few days for the amount to be credited back. If you do not receive it within this time, please reach out to us. We appreciate your patience in these matters. We hope you will change your mind and reconsider visiting us. Sincerely, Hotel Management

Michelle, thank you for taking the time to write a review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression; therefore, we regret this was not your experience. We value your feedback and hope to see you again soon. Sincerely, Hotel Management

Ida, on behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to this area. Sincerely, Hotel Management

Tobin, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness and service issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience at all levels. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management

Ricardo, thank you for evaluating your stay at our hotel. We apologize for the cleanliness issues you encountered during your visit, and we will share your comments with our housekeeping team as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will give us another opportunity to host you again. Sincerely, Hotel Management

Remo, thank you for taking the time to provide us with your feedback. We are sorry for the unexpected water outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We are grateful for your additional constructive feedback and hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Denise, thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. On a positive note, we are happy you were pleased with the service our associates delivered. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

Vuth, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

Susan, we are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management

Sharon, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

Eric, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

Rebeca, we're so happy you were comfortable here and you took advantage of our complimentary grab-and-go breakfast. We want you to start the day off right, and we are glad we could help. Thank you again for staying with us at Extended Stay America. We look forward to welcoming you back soon. Safe travels!  Sincerely, Hotel Management

Heidi, thank you for choosing to stay with us. We are sorry for the housekeeping and maintenance issues you encountered while here. We have shared your concerns with the appropriate teams to take corrective measures and ensure this does not repeat. We appreciate your feedback and hope to welcome you back to provide you with a much better experience. Sincerely, Hotel Management

It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

Patricia, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management