Estimado Jimmy, muchas gracias por tomarse el tiempo de su apretada agenda para escribirnos una reseña. Si bien nos complace que haya elegido quedarse con nosotros, nos decepciona saber de su desafortunada experiencia. Lamentamos que su habitación no parezca haber sido revisada y limpiada a fondo antes de su llegada, y nos aseguraremos de que nuestro equipo de limpieza esté al tanto de sus comentarios y sea más consciente de esto en el futuro. Esperamos que nos brinde otra oportunidad para servirle y dejar una mejor impresión la próxima vez. Best Regards, Customer Care Team

Dear Barry, thank you so much for taking time out of your busy schedule to write us a review. While we are happy that you chose to stay with us, we are disappointed for failing to provide a better experience. We apologize for the issues with the Wi-Fi. Please know, that we generally have a strong Wi-Fi signal, so there must have been an issue on this particular occasion. Please know that we will be contacting our network provider to ensure that this was just a one-off incident. We apologize for this drop in the Wi-Fi signal. We hope this will not deter you from staying with us again. We would love to be your property of choice for this area. Best Regards, Customer Care Team

Hi Michelle, Thank you for sparing the time to rate us. We're quite saddened to receive such low ratings on how we performed during your recent stay with us, However, complete feedback from your end would be helpful in enabling us to know all the discomforts that you faced during your stay better. We look forward to hearing more from you and your suggestions regarding how to make your future stay better! Best Regards, Customer Care Team

Hi Olexandr, Thank you for your review of the recent stay with us. We're sorry about the disconcerting smell! Despite the no-smoking rule being strictly established, there can be times when a few guests go against it making it difficult for both us and their fellow guests. But we'll try our best to make the rule more defined in order to avoid such an inconvenience in the future! We apologize that we could not offer you a room move this time due to the non-availability. We hope you will continue to choose us! Best Regards, Customer Care Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Hi Vince, Thank you for your review of the recent stay with us. We are glad that you have spoken so positively about your previous experiences. However, we're sorry about the disconcerting smell this time! Despite the no-smoking rule being strictly established, there can be times when a few guests go against it making it difficult for both us and their fellow guests. But we'll try our best to make the rule more defined in order to avoid such an inconvenience in the future! We hope you will continue to choose us! Best Regards, Customer Care Team

Dear Charlette, While we're immensely grateful to you for reviewing your recent stay with us, we apologize profusely if the stay was not as per your expectations. The onus is on us, and while this qualifies as a part of atypical lapses, as our team is always at work to ensure that the guests' needs are met properly, we will definitely pass your valuable feedback to the housekeeping crew so that they are more vigilant towards this in the future. We take cleanliness and hygiene issues seriously and we will make sure that your future stay is cleaner, better, and more enjoyable. We hope that you will give us another chance to work on our mistakes! Best Regards, Customer Care Team

Dear Guest, Thank you for taking the time to write this review and share your experience. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations, services, and amenities to better achieve this determined goal. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience! We will leave no stone unturned to cater successfully to your future travel needs. Best Regards, Customer Care Team

Hi Tyree, Thank you for taking the time to write this review and share your experience. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations, services, and amenities to better achieve this determined goal. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience! We will leave no stone unturned to cater successfully to your future travel needs. Best Regards, Customer Care Team

Hi jesse, Thank you for sharing your valuable review on the recent stay. We truly regret the disappointment you have expressed over the stay experience. Please let us assure you that this is not the norm and we are extremely sorry that we have failed you in this instance. We have taken serious note of your comments and will strengthen our focus and provide the correct training needs in these specific areas to avoid guests being inconvenienced similarly in the future. Although our apologies do not erase the unsatisfying experience you have been through, however, we urge you to view this experience in isolation and allow us another opportunity to regain your confidence in our services. Best Regards, Customer Care Team

Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

Many thanks for your positive rating, Franssesca. We are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.

Troy- we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

Hi Troy - it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

Hi Peter, Thank you for your kind words! It is very rewarding to hear your perspective of our hotel, and we appreciate that you have acknowledged our efforts to provide a hospitable experience. Our staff would be pleased to learn of your high praise. Thank you for being our guest. We eagerly look forward to your return! Best Regards, Customer Care Team

Dear Guest, Thank you so much for taking the time to write this thorough and insightful review. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve. Thank you for pointing out the issues with housekeeping so that we can improve upon this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded; I hope this will be the case during your next stay with us! Best Regards, Customer Care Team

Hi Lawrence, Thank you for your wonderful ratings and positive comments regarding our location. We're glad that you found it all apt for your stay. We hope to get another chance to host you! Best Regards, Customer Care Team

Hi Carolyn, Many, many thanks for sharing your feedback. We're sorry if your experience with us was not in accordance with your expectations. We're still adjusting to the global pandemic and trying our level best to ensure that our services and facilities are extremely safe for all our guests. But the plan is to resume this service soon and we also hope that soon we shall go back to the usual service sequence. We apologize for the inconvenience and we hope to improve your next stay with us! Best Regards, Customer Care Team

Hi Tiffany, We take great pride in providing our guests with an exceptional, and seamless experience. I am disappointed to hear that this was not 100% the case. Please accept my sincerest apologies for the room cleanliness issue. A Housekeeping Manager will be following up accordingly as this is not what our property is known for. This is certainly not typical of our property and I feel it’s a one-off scenario. We hope you give us another opportunity to host you as we feel like you did not receive a true 818 Hotel experience. We are always interested in how we can improve our guests’ experience, thank you for taking the time to review our property. Best Regards, Customer Care Team

Hi Kelly, We are delighted to have provided you with suitable accommodation for your trip here. We thank you for choosing us and we look forward to having you here with us once more! Best Regards, Customer Care Team

Hi Margaret, While we're immensely grateful to you for reviewing your recent stay with us, we apologize profusely if the stay was not as per your expectations. The onus is on us, and while this qualifies as a part of atypical lapses, as our team is always at work to ensure that the guests' needs are met properly, we will definitely pass your valuable feedback to the housekeeping crew so that they are more vigilant towards this in the future. We take cleanliness and hygiene issues seriously and we will make sure that your future stay is cleaner, better, and more enjoyable. We hope that you will give us another chance to work on our mistakes! Best Regards, Customer Care Team

Hi Vero, Thank you for taking the time to review us. We're sorry if your experience was on par with your expectations. But now we know, what you expect and it will be easier for us to accommodate it all on your next visit if we try harder. The AC will be fixed in no time. The internet was deflating a bit due to the some technical issues that day and we will fix it in no time! Please allow us another chance to host you as per your heart's desire! Best Regards, Customer Care Team

Hi Theron, Thanks for sharing your concerns with us. We apologize for not meeting most of your stay expectations during the recent visit. To begin with, the pool has been closed due to the maintenance issues that cropped up suddenly after a long gap of inactivity in that area due to the global pandemic. Hence we could not mention it at the last moment. We have recently only started getting back on track with the whole breakfast thing. While the beginning may be a bit gradual, we hope to pick up the pace and bounce back in no time. Please give us another chance to enthrall you with our continuing improvements! Best Regards, Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

Hi Pooriya, At the very outset, we'd like to take this opportunity to thank you for sharing your valuable feedback with us. We're extremely sorry to hear that the service rendered was not up to the mark. Although this is very unusual, we've taken cognizance of your experience with us and without meaning to offer any excuses, we'll work hard to bring about the necessary changes. We are sincerely very sorry for the dissonance we faced. We look forward to the pleasure of welcoming you back where we'll make every effort to ensure that you have a pleasant stay! Best Regards, Customer Care Team

Hi Sharon, Thank you for taking the time to review us. We were sorry that we could not host you this time. We were surely running houseful and we hope to host you remarkably in the future! Best Regards, Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

Hi Daniel, Thank you for taking the time to write to us about your recent stay. We're extremely gutted to learn that you had a disappointing experience at our property. We've noted your feedback and without any further delay, we will take a close look at these aspects to ensure that we eliminate the glitches as soon as possible. We strive to make sure that the quality we offer does not only comply with our standards but yours as well. No matter how challenging it may sound, we are ready to give it our best shot as our primary aim is to enhance the guest experience at our property. On that note, we request you to give us another chance to make it up to you! Best Regards, Customer Care Team

Dear Guest, Thank you so much for the amazing review! We are so happy to hear we were able to deliver on everything you look for in a hotel. We truly appreciate you choosing to stay with us! Best Regards, Customer Care Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Hi Alejandro, Thank you for appreciating our cleaning crew's hard work and effort to keep the rooms tidy and clean for all our guests in your concise review. We're glad that you had the most satisfactory stay. Please feel free to call us on your next visit to Woodland Hills and we'll be happy to host you! Best Regards, Customer Care Team

Hi Pedro, Thank you for taking the time to rate and review us. While we assume your overall stay was good, we apologize for the only gripe you faced. We are already working on improving the soundproofing quality of the windows and we hope to achieve this soon. We look forward to providing you a flawless stay in the future! Best Regards, Customer Care Team

Dear Guest, Thank you for sharing your concerns with us. We're sorry for the extreme inconvenience caused to you and we apologize we couldn't accommodate your request for the preferable room this time. This is on us and we'll ensure that this does not repeat. As for the bug, we will inspect this issue and contact our licensed pest control partners to take care of this at the earliest. We hope to provide you an enthralling experience in the future! Best Regards, Customer Care Team

Hi Michelle, Thank you for taking the time to write this review and share your experience. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations, services, and amenities to better achieve this determined goal. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience! We will leave no stone unturned to cater successfully to your future travel needs. Best Regards, Customer Care Team

Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

Dear guest, Thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay. Best Regards, Customer Care Team

Hi FELIX, I would like to take this opportunity to thank you for choosing to stay with us and for your feedback. It is a concern to know that your stay at our hotel was not up to the quality that we strive to offer at all times. Request you to kindly give us an opportunity to "make amends" and re-establish credibility with you. We apologize profusely if our staff failed to leave a positive impression on you. Although this is very unusual, we will definitely have a word with our staff to ensure that this does not happen again as we do not endorse any kind of negative and untoward behavior. Corrective action will be taken in this case. We hope to be able to match up to your expectations in the future! Best Regards, Customer Care Team

Hi Manuel, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It's our primary duty to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded. All your feedback has been duly noted and will be sincerely acted upon. We want you to be extremely satisfied with your stay. We hope that this will be the case during your next stay with us. Best Regards, Customer Care Team

Hi Brad, Thank you for making us aware of the faulty refrigerator through your review. Such mishaps are a common occurrence in properties sometimes due to mishandling and we apologize that you had to deal with this. We will surely get this fixed at the earliest and we hope to improve your next stay with us! Best Regards, Customer Care Team

Dear jose, Thank you for sharing with us your recent experience at our establishment. We're extremely gutted to learn that you and your family had a subpar experience. The pool is currently closed due to some maintenance work that had been long pending since COVID and we assure you that we will revert to the usual service sequence soon once the work is over on this front. As for the noise, we don't have much control over external disturbances which could get aggravated on certain days. But we're also working on improving the insulation aspect at the property and we hope to host you with the true 818 Hotel hospitality on your next visit to the area! Best Regards, Customer Care Team