Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
by Margaret Stuartfrom Australia - NSW - Sydney

Posted 14-Dec-2014
Pros: Had everything I needed and so fresh and clean
Location: Near 2 tube stations
Facilities: Modern, Everything you'd need; Value: Fantastic, Great breakfast; Cleanliness: Spotless, Immaculate;
5 out of 5
Recommended
for Everyone
by A verified traveller

Visiting London

Posted 08-Sep-2014
Good location, outside congestion zone, parking and tube station, Kensington Gardens across the road, garage & petrol and a Waitrose store.
3 out of 5
Recommended
for Everyone
by Meimeifrom Philippines

Location is good, service is bad

Posted 19-May-2014
Pros: Location is right in front of hop-on/off bus tour stop and within walking distance to two tube stations
Cons: Please improve your room service. Hotels (especially in tourist-heavy places like London) should offer 24-hr functioning kitchen for room service.
Location: Location is right in front of hop-on/off bus tour stop and within walking distance to two tube stations. Its also right in front of Kensington Gardens
I picked this hotel because I read some really good reviews. I booked for two nights. After the first night, I was wondering why there were so many good reviews... After a whole day of exploring London, I was extremely tired and ordered room service around 11pm because I was told that room service was "24 hours". However, when I tried ordering a main course, I was told that the "24 hour room service" was only for sandwiches. That's it! Sandwiches! Very disappointing. So technically, they really don't have a 24-hr functioning kitchen. The only saving grace of this hotel is its location because it was right in front of the hop-on/off bus tour and within walking distance to two tube stations which are Queensway and Bayswater.
4 out of 5
by martyn varneyfrom Australia - QLD - Brisbane

Posted 02-Nov-2013
Pros: Location to two different tube lines and view of Kensington Gardens across the road.
Cons: The room and bathroom quite small. Lift is very small so try and stay on first or second floor to walk up and down stairs which is easy.
Location: Convenient and great view
Facilities: Rooms and lift are small; Value: Affordable; Service: Go the extra mile; Cleanliness: Pleasant; I think the staff, the location, the view of the gardens and having supermarkets and eateries outweighs size of rooms and of lift.
2 out of 5
by Tomislav Pavlek

Posted 24-Jul-2013
Location: Reasonable access
Facilities: Tired; Value: Rip-off; Service: Awful; Cleanliness: Clean;
5 out of 5
by Katrina Woodmanfrom Australia - WA - Fremantle

Posted 13-Jul-2013
Pros: The location
Cons: Over priced room service
Location: Outstanding
Facilities: Good; Service: Flawless; Cleanliness: Spotless;
3 out of 5
by John O'Connorfrom Australia - NSW - Sydney

Posted 18-Sep-2012
Pros: Location
Cons: Tiny room, no fridge, no room to store 2 suitcases, bathroom doors clashing with main door, noisy air conditioning outside window,lift too small.
Location: Close to everything
Value: Over-priced; Best facility was having a Waitrose underneath Hotel
5 out of 5
by Matthew Pricefrom Australia - QLD - Brisbane

Posted 18-Jun-2012
Pros: Location, newness, clean, being upgraded!
Cons: No fridge in room
Location: Outstanding, a great view of Hyde Park
Facilities: Brand new; Value: Affordable; Service: Go the extra mile, upgraded me for free!;
5 out of 5
Recommended
by A verified travellerfrom Saratoga CA

Great surprise hidden inside!

Posted 08-Feb-2011
The hotel was located in a great location - close to several great places to eat and shopping. Hotel staff were friendly and accommodating. Room was clean, however small - but sufficed just fine. Breakfast was good - the buffet had many choices. I would definitely consider booking there again!
3 out of 5
by A verified traveller

Thistle Kensington Gardens

Posted 16-Jan-2011 on Hotels.com
Nous sommes arrivés à l'hôtel, nous avons pu admirer un très joli hall d'accueil. La suite dans les chambres a été moins agréable. Pas de chauffage dans une des 2 chambres (le 28 décembre...), pas de sèche cheveux, une salle de bain pas très propre.