Ratings based on 192 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Chester, New York

Nice Hotel, Great Location.

Posted 12-Aug-2014
Pros: The staff, they were wonderful.
Cons: Wifi should be free to guests in all areas not just certain locations. Rooms should be updated, for instance the bath tub was too high to get into.
Location: The location was very convenient. You are across from Trafalgar Square, and can walk to many more attractions. Public transportations are all near.
The Hotel was good overall. The best parts were the staff and it's location. There is the roof top bar that was great too but gets very crowded, however it is a must do if you stay. It is in the heart of the city and as such has many conveniences.
4 out of 5
Recommended
for Everyone
by A verified traveller from NJ

Great location, staff quite friendly, little price

Posted 03-Aug-2014
Pros: its location . the staff was wonderful.
Cons: it needs to be refurbished. I had such a backache from slab bed. Rooms are small for two people and we even upgraded. That was NOT a kingsize bed
Location: You are in the heart of London. Everything you need is right there. Theater, good dining, buses, tube, good bakeries
Beds are SO uncomfortable, rooms border shabby, there is nightclub in hotel, so it gets quite congested and noisy
5 out of 5
Recommended
for Everyone
by A verified traveller from Luton

Fantastic hotel!

Posted 28-Jul-2014
Pros: Location, customer service and roof top bar.
Cons: It would be wonderful if there was a pool or sauna etc.
Location: London Eye, Picadilly Circus, Westminster, Big Ben, Buckingham Palace, The Mall, Leicester Square, Soho, Chinatown, theatre district.
Me and my husband stayed for one night only but we had a fantastic time. Hotel is boutique style and impressive. Staff were all very friendly and helpful and we felt like nothing was too much trouble. Rooms were a good size especially for a central location, we slept well and it was quiet at night. We also visited the roof top bar terrace for a snack and few drinks. As guests of the hotel we got a really good table with a breathtaking view across London. At peak times and good weather I can imagine its hard to get a table as it was very busy when we were there so book a table if you can. I would highly recommend this hotel. It's also a great location as it's near and in walking distance of so many london attractions ( London eye, picadilly circus, Leicester square, soho, Westminster, Buckingham palace, the mall etc).
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely stay

Posted 13-Jul-2014
Pros: The welcome
We had a great welcome as we entered the hotel. One Spanish waiter was especially good. Lovely room and of course the location is superb. We had an upgrade once to a wonderful room with 2 windows looking over the Square. We would love this room again!
4 out of 5
Recommended
for Everyone
by A verified traveller from Notts

A London weekend to celebrate my 50th birthday.

Posted 07-Jul-2014
Pros: As above.
Cons: The fa├žade is very tired and tube and bus information in the room would be extremely helpful. The bathrooms possibly need an upgrade too.
Location: Perfect for everywhere! We walked to Oxford Street, Covent Garden, The Strand and much more.
From the booking to our departure, everything went smoothly. The location was perfect, the staff very attentive and pleasant and the room was perfect, if a little chilly! We even had a view of Nelson's Column. The only downside was the exterior. A little shabby and worn. The rooftop bar was fabulous, well worth a view but booking is recommended.
4 out of 5
Recommended
for Everyone
by Tom from London

Great Location

Posted 11-May-2014
Everything you want/need (shame it was raining as bar on roof is excellent when sunny)
5 out of 5
Recommended
for Couples
by Mr&MrsT from Swansea

Lovely, convenient hotel

Posted 24-Apr-2014 on Hotels.com
Very smart, clean hotel with very knowledgeable, helpful staff.
5 out of 5
Recommended
for Couples
by LM from Sonoma, CA

Fabulous location, wonderful service and view

Posted 22-Apr-2014 on Hotels.com
Perfect central location to easily walk or tube to just about everything in London! Superb weekend breakfast buffet and made-to-order breakfast weekdays. Both the rooftop bar and the lobby bar are top notch experiences as well. I highly recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location but basic.

Posted 16-Apr-2014
Pros: Location
Cons: Facilities in room. Kettle had a lead that was approx 30cms long so you had to boil the kettle on the floor.
Location: Right in trafalgar square. Far too much in the area to list.
The location of this hotel is great, straight out of the door into trafalgar square. The rooftop bar is absolutely brilliant but rather pricey. The room was very basic, there was two sticks of coffee, 4 milks, 2 teabags etc. The mini bar stated the bottom shelf was left free for our convenience, on the first day we could not get in to it, on the second day after house keeping had been it was opened......we opened it to find the last guests food still in there. There was no complimentary bottled water or robes provided which you would expect for a hotel of this price. Friends of ours stayed at the radisson blu hampshire which was the same price but sounded much better. We chose this hotel as it looked to be the closest hotel to the finish of the london marathon. I would stay again because of the location but it is just like a clean travel lodge.
4 out of 5
Recommended
for Everyone
by Helen from Chester

Great location

Posted 14-Apr-2014
Pros: Location, Vista bar, peaceful hotel.
Cons: The bathroom was old and a bit tatty and did not have a bath tub.
Location: Excellent location for sightseeing. Located next to tube subway and brilliant spot for London Marathon.
Very attentive staff in a great location. Amazing roof top bar.