Ratings based on 162 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by Peter from Launceston, Tasmania

Where Auntie might stay (Auntie BBC that is)

Posted 20-Mar-2014
Very handy to Cavendish Square and Bond Street shopping, I chose this because of proximity to a conference. Very clean and undergoing external facelift. History of BBC broadcasting is the interesting design theme!
4 out of 5
for Everyone
by A verified traveller

This traveller left a rating score only Posted 24-Jan-2014
4 out of 5
for Everyone
by Christine from ireland

Posted 31-Dec-2013
Pros: Staff fetched taxis to the front door very quickly and with a smile --I was feeling too ill to hail one in the street myself.
Cons: Problem with bath taps. Almost impossible to turn on and then couldn't turn them off --just escaped a flood ! (
1 out of 5
by Andrea from Boston

Worst hotel room ever

Posted 21-Nov-2013
Pros: I did not like anything except the location, as it was near my destinations.
Cons: Absolutely everything could be improved, and especially the finishes and cleanliness of the room.
Location: It was near the Langham, I went there to hang out.
I might say that this is the worst hotel room I have ever stayed in. When I arrived at 10 pm, the bed looked like someone had already sat on it, the wood in the closet was unfinished, the hair dryer was in the closet (as opposed to the bathroom), there was scratched wood everywhere, the bed skirt was half up on the bed, the lamp was jammed into the curtain, the room was jammed with excess furniture, the windows were filthy, oh and I was assigned the room next to an elevator, which was buzzing all night. In addition, they started banging noisy CONSTRUCTION at 10 am the next morning on my floor. Finally, there was no where to print my boarding pass upon checking out, they gave me issues when I asked them to do it.
3 out of 5
for Everyone
by R from Toronto

Great location but old hotel

Posted 20-Oct-2013
Pros: Location Location Location, and complimentary cookies, water and newspaper each day.
Cons: The room is old and dated and there could be better lighting.
Location: Retail is your best bet.
I lived in London for 10 years so I know the city well. The hotel is a 2 min walk to Oxford Circus and 10 min walk to Piccadilly Circus - excellent for those looking for retail opportunities or want to take advantage of the usual tourist attractions. The hotel is also around a 15 min walk to Regent's Park. For those looking for a more authentic/charming/rustic experience, this is not the place for you. The hotel is quite old/dated and doesn't look to have been renovated in a long time. That being said, the room is decently comfortable (if not a bit dark), and there was complimentary water (both sparkling and plain), biscuits and bathroom products replaced each day...also got a complimentary newspaper each morning which was nice. The hotel claims to offer a "discount" rate for LA Fitness (a gym that is a 5 min walk away) but the discount rate is around £15 per session, which seems extortionate so I would recommend going to the LA Fitness website and registering for a free 3 day trial session instead.
2 out of 5
by A verified traveller

Central location with bad or no facilities.

Posted 13-Oct-2013
Pros: Centrally located, good room service, helpful staff.
Cons: Facilities in general, add a gym (or lower the four star ranking-not at all reflective), non-included breakfast, room door should prop open.
Location: Lots of Oxford circus big department stores (H&M, Ferragamo, Top Shop, etc.) If you've been to NYC oxford circus has a Times Square feel to it.
This hotel is very central-a two block walk from the hustle and bustle of Oxford circus. However, for a centrally located "4 star hotel," it was not nearly nice looking enough nor did it have the amenities to be considered four star. This hotel did not contain a gym and thus any type of steam room/sauna, hot tub or pool. If you're a four star hotel you should have AT LEAST a gym. Secondly, the hotel just doesn't look nice enough to be four star . The outside looks a bit dodgy (the driveway could be nicer), the door to my room was scratched and heavy (they need to include something in all the rooms to be able to prop open the door) and the ceiling lights weren't working. The concierge staff was nice/helpful and the room service was great-deluxe food. But, for all the money you're paying for a not so great "four star" hotel, the breakfast should not be an additional charge. It was.
4 out of 5
for Everyone
by A verified traveller

Good Mayfair location.

Posted 02-Oct-2013
Pros: Central location in Mayfair is excellent.
Location: It is in the central shopping district of Regent and Oxford streets. Other sites are in easy walking distance, if you enjoy walking.
The hotel is very pleasant. Easy walking distance ( one to two miles) to Marble Arch, Trafalgar Square, Buckingham Palace,
4 out of 5
for Business Travellers
by A verified traveller

Good hotel for business trip

Posted 15-Aug-2013
nice and helpful staff,good location,clean rooms. You can have a good view to see the beautiful night.
3 out of 5
for Everyone
by JJ from West Midlands

Good location.

Posted 30-Jul-2013
Pros: Its location.
Cons: Possibly offer breakfast in with room on special deals.
Location: Central location, close to tube, shops and restaurants.
Comfortable, well located and ideal for a short stay.
5 out of 5
for Everyone
by Mark from Idaho

Friday 05 July Stay

Posted 12-Jul-2013
Pros: The location
Location: Oxford Circus station and major shopping areas are very close by.
The hotel is conveniently located near Oxford Circus Underground station, and is within easy walking distance of Picadilly Circus. The staff were very competent and courteous. The dinner in The Heights restaurant was excellent.