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Reviews of Don Juan Resort Affiliated by FERGUS

4 out of 5
Don Juan Resort Affiliated by FERGUS
Carrer de la Riera, 77, Lloret de Mar, Girona

Reviews

6.4
Rating 10 - Excellent. 44 out of 385 reviews" "
Rating 8 - Good. 122 out of 385 reviews" "
Rating 6 - Okay. 108 out of 385 reviews" "
Rating 4 - Poor. 69 out of 385 reviews" "
Rating 2 - Terrible. 42 out of 385 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Maria R

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Customer Experience on 7 Sept 2023
Dear Maria R, Thank you for taking the time to tell us about your experience at our Don Juan Resort Affiliated by FERGUS It's disappointing to learn that you were unhappy with certain aspects of your stay. Please rest assured your rating has been shared with our Management for review and action. Your experience is certainly not the standard we usually provide and we apologise for any disappointment caused. We hope we have the opportunity of welcoming you back to the hotel in the future to show you all the improvements made. Kind regards and best wishes, Susana Cuesta, Customer Experience. DON JUAN RESORT Affiliated by FERGUS

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Irish family
Stayed 9 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy to get a sunbed as they had a non.reserving rule. Plenty of european guests who.were rude. Food bland and repetative. All.inclusive only available at 2 mini.bars. made u feel like a leper although you had paid alot of money. Plastic cups exchanged for tickets. Entertainment rubbish
Stayed 5 nights in Aug 2019
Response from manager on 3 Sept 2019
Hello, I regret the experience in our establishment has not been to your satisfaction. We work hard on a daily basis in order to achieve all the expectations of our customers. Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel przeznaczony bardziej dla rodzin z dziecmi niz dla osob ktore chca wypoczac. Pyszne i rozmaite jedzenie, ale strasznie zatłoczona restauacja Cena nie adekwatna do standardu
Stayed 4 nights in Aug 2019

6/10 Okay

Fred

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Elevator smells very bad ,one is all the time no service,it s not 4* ,not enough personal on reception desk...
Stayed 4 nights in Jun 2019
Response from Management on 2 Jul 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from the management on 2 Jul 2019
Thank you very much for your comments. We try to learn every day in order to reach the expectations of our clients. Regards

2/10 Terrible

Senga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Building works!
Experience completely ruined by building works right outside of our room! Constant noise and pool out of action. No mention of this when booking, wouldn’t have booked if I had known.
Stayed 4 nights in May 2019
Response from the management on 4 Jun 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Alwyn

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not bad, well priced
Stayed for a couple of nights here, can't say the receptionist was the most welcoming, simple check in and rooms are in that direction, I believe the hotel is also an all. Inclusive resort, can't comment on that as we was room only, huge hotel and seemed a good atmosphere among the guests, food swimming pool and large restaurant, price reflected good overall, an excellent location
Stayed 2 nights in Oct 2018

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a short break
Very dated compared to other 4* hotels, breakfast could do with some improvement, the pool was nice and the rooms were clean, ok for a short break!
Stayed 3 nights in Jul 2018
Response from Arantxa Díaz on 16 Aug 2018
Dear Molly, Thank you very much for the time you took in writing your impressions about our hotel in Hotels.com after your recent visit. We will keep improving our service, ensuring good quality service and guest satisfaction. Kind regards,

6/10 Okay

P, england

Disliked: Staff & service
Nightmare check in
Hotel overall is decent. We arrived late at night, the gentleman behind the desk was point blank rude. Just a heads up if you book online you must email the confirmation to the hotel email address when you get there. We had no idea we were to do that. He then printed off a bill for city tax and snatched the money out of our hand. Not a great start to our holiday. Basic customer service skills needed. The staff in the bar were amazing. The hotel is clean and location is good.
Stayed 7 nights in Jun 2018
Response from Arantxa Díaz on 16 Aug 2018
Our apologies for the inconveniences you have had in your check in. We will take good note of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. Kind regards,

4/10 Poor

Verified traveller

Liked: Room comfort
The first room we had was terrible, beds where uncomfortable, rubbish everywhere and in general a disappointment. Second room we had in which we had to send an extra €80 for was good and maintained well. The food was poor it was undercooked and didn’t taste very nice at all. The transfer from girona airport was good going to Lloret de Mar was fine but our ticket did not work at all on the way back. As the result of this I had to spend an extra for me and my girlfriend to get to the airport.
Stayed 4 nights in Jun 2018
Response from Arantxa Díaz on 16 Aug 2018
We are sorry to hear that you weren't satisfied with all our services. We apologize for any inconvenience caused. Don't hesitate that every single comment will be carefully analyzed, following our continuous improvement plan.

4/10 Poor

Elena, Great Britain

Disliked: Staff & service, room comfort
This was one of my most unpleasant experiences yet. The Hotel did not meet my expectations of a 4 star venue. The staff were the most unfriendly I have ever met except for one young afternoon barman who at least did pass the time of day when we met.. I travelled alone and was there for a six day short break and not once did any staff try to talk to me.There were no smiles, greetings or pleasantries at all. I felt completely out of place. The entire hotel seemed to be full of Spanish guests, whom the hotel only seemed to cater for. The bedroom was terrible. Narrow, uncomfortable single beds. No soundproofing, could hear every noise in vicinity including the rooms on either side and the balcony faced a concrete wall full of pipes. The pool side was the only nice feature. the entertainment was very poor, same every night. the food was okay.
Stayed 5 nights in Jun 2018
Response from Arantxa Díaz on 25 Oct 2018
Our apologies for the inconveniences you have had in your stay. We do our best to exceed our guest expectations and we are really sorry to know that we have not reached yours. We will take good notice of all your impressions to try to avoid these incidents in the future and give our guests the best quality of service and product. We sincerely hope to have the opportunity to welcome you back again in order to provide the best of our service to make your stay more comfortable.

10/10 Excellent

samantha, reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value hotel. The children's swimming isn't heated and was freezing compared with the main swimming pools
Stayed 7 nights in Jul 2017

8/10 Good

Paul, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Good fun hotel. nice mix of all ages. Really nice staff. Good to see a lifeguard everyday at the pools keeping the kids sage. Just nice hotel at a decent price.
Stayed 8 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Bad
Had a really good stay and would book this hotel again.

2/10 Terrible

Jesse75, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not waste your money!!!
Awful staff, very rude and unhelpful. Very dated venue where no one speaks any English. Food is the same everyday. We booked a quadruple room on Expedia site but when you got there it was a standard room with two single beds. We could hardly move. Was told by staff that they only ever do stanard rooms?? Do not book this hotel. It was our worst experiance ever.

6/10 Okay

Verified traveller

Liked: Cleanliness
Tired hotel that needs renos. Beds just a metal frame.

2/10 Terrible

ms , bucks

Disliked: Property conditions & facilities, room comfort
Don Juan
Room was made up daily and cleaned. The hotel is in dire need of refurbishment 30 years out of date 10 years ago. The staff that we spoke to were pleasant enough but try asthey may you cant make a silk purse out of a sows ear. Breakfast was poor, after trying it once we went out for the rest of our stay.

6/10 Okay

bev, bristol

Liked: Staff & service
Hotel is close to many bars and shops
Hotel sfaff are very helpful and friendly.not much going on in the hotel on evening bit of kids music but plenty of bars close by outside hotel.rooms are very basic but clean.staff came in made bed and changed towels each day .patio doors are quite sound proof had 4 lads playing loud music til early hours but with patio close didnt seem to bad

8/10 Good

john, bolton

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
loret de mal
Good food but basic

8/10 Good

jonathan, malta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Good value for money, good entertaiment, excellent area. Maybe less quantity and better quality for breakfast, but surely for price paid I dont even expect breakfast

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
poor customer service
Apart from couple of ignorant recption staff the stay was very good. They forgot to give information about the room they tried to make out they did by covering for each other.

10/10 Excellent

glendaw, north east england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would be nicer later in season
we cant fault the hotel or resort or the local businesses which were open. the only problem was, it was a little bit early in the season and there wasnt a lot of choice for eating or drinking out as a lot of places were still closed. Lloret itself is a lovely place with a very nice beach area. It will no doubt be a different type of holiday in peak season, but for a break off season we found it nice and relaxing and pleasantly warm ( needed a cardi in the evenings ). It is an ideal location for travel to other areas, with a good bus service and links to train. In the hotel, if you like dancing it is superb. ( every night ) We dont dance but enjoyed watching. We were the only English staying at the time, it was nearly all spanish, and they enjoyed their dancing. We felt like some of the youngest in there and we are 50!! It was very entertaining as we love to people watch. We enjoyed a day in Barcelona. We got the bus and train and it was no hassle at all, relatively inexpensive. So much better service than English buses and trains. We would definately return, maybe a few weeks later next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Costa Brava oct. 2014
All is o.k.

10/10 Excellent

Audrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
large hotel close to shops restaurants and pubs, a
good hotel and staff restaurant very clean and presentation excellent Thank you very much. Gracias Bedroom staff very good and courteous need bonus.

6/10 Okay

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bugsie, Ramsgate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wifi
No free WiFi! 15 mins then pay,if you could get the code without a long wait at Reception, who originally would not accept my print-out booking confirmation re WiFi but insisted they keep it to get paid! They did eventually agree to give us a photocopy!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

NeilSJ, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Cannot understand some of the other reviews. The hotel was clean and rooms and bathrooms were modern. Excellent value full board with most extensive full board menu we have ever come across. Facilities excellent, staff friendly and helpful. However a few points to note, this is a large and busy hotel so don't expect a small boutique hotel experience, and one thing that may effect other English reviews is that we when we visited we were the only English people in the hotel the vast majority were Spanish and French and when we visited during the may bank holiday weekend most of the guests were over 50 and much of the hotel seemed aimed at this age group. There were nightly dances with two dance floors at the weekend aimed at people who can ballroom dance.

10/10 Excellent

NeilSJ, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Hotel with excellent food and entertainment
Would not have been our normal choice of accommodation or food as we went full board with a group. The hotel rooms were spotlessly clean and appear to be regularly updated from the flat screen TV and modern wood interior and bathroom design. The full board food was very good. There were at least 5 main courses each day which were mostly Spanish dishes but pasta a two or 3 sauces and pizza were also available each day. There was always fresh salad, fish and two chefs cooking fish and meat to order. In our view it was excellent value. The prices of drinks in the hotel were very competitive. There was an extensive FREE entertainment programme including aerobics, dance lessons, bingo, indoor and outdoor games, rambles and nightly dances (two dance floors at the weekend when we were there) . There is also a nightclub downstairs but we did not visit this. It should be noted that the vast majority of guests in the hotel were Spanish and French.

4/10 Poor

nicole, county durham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honest review, please read.
Where to start. Hotel staff could hardly speak English and were very reluctant to help. No explanations of rules of hotel ie key drop off and breakfast/meal times. Very unhelpful. Especially when they have your belongings and won't give them to you, but by being percistant I eventually got my camera back. All food very bland, so don't go all inc. really not worth it when you can go out on sea front, nice meal for two for only €20. Hotel looks great on the photos but in reality it's unbelievably dated and run down. In the centre of all the nightlife (some would not like this as very noisey until 3am ish every morning). The only half decent bit was that it was Somewhere to sleep... If you do not move during sleep as The beds (all 3 in room) kept falling apart during the night. In done the job for us for 3nights sleep but will never stay again.

6/10 Okay

Keith, Colchester,UK

adequate for our needs ,5 nights.
breakfasts were good, didn't have any other meals in hotel.

8/10 Good

Tina, Sothport, England

Liked: Cleanliness, staff & service, property conditions & facilities
Nice family hotel with a great atmosphere.
Enjoyed our stay at this hotel. The staff were really helpful with our enquires. The food was good. The whole place is really clean.

2/10 Terrible

lior, tel aviv israel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel from hell
the worst hotel in the world dont get close noisy noisy you cant sleep a minute

4/10 Poor

Piotr, Dublin

Disliked: Staff & service
Don Juan - not recomended
Too crowded and too noisy both hotel and city, you can’t rest. Young people in hotel shouting during night (we changed our room but after two days got again bad neighbours). Some of hotels employs are very rude. Not recommended unless you like it.

4/10 Poor

Alun, Swansea,s Wales

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The "Pits of Lloret"
Yes I'm afraid this hotel is "The Pits" - although to be fair we had been forewarned it was just that one of our party, who's 50th birthday we were celebrating, fancied a trip down memory laneand re-visit this hotel he previously stayed in 20 years previous. I'm afraid the hotel is still stuck in the '80's and had nothing whatsoever going for it the exception being the polite and helpfull staff. It is in desperate need of a complete overall and the sooner the better. It has 6 floors but the lift only goes to the 5th, so the old and infirmed are in a spot of bother straight away. Our room was tidy although one of the blankets had a great big cigarette burn hole in it and there were numerous cigarette butts on the verandah but at least the shower worked perfectly!. During our stay I think we were the only English speaking guests at the hotel so obviously they know were to stay clear of.

2/10 Terrible

Tiffany, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
This was the worst hotel stay I have ever had. I checked the reviews and thought that it can not be that bad but they were right. In fact they were worse. I went to complain about all of the ants that was in my room and I was ignored, so I decided to check out. Well, when I finally got service I told them I wanted to check out early and she snatched my room key out of my hand and threw it on the counter. I told her that was very rude and I need to speak to a manager. Of course they said they did not have one on site and I told them they need to call one. I sat down to wait and they called security on me. They called security because I asked to speak to a manager. He was no help he just said that they were really busy. I just left the disgusting hotel. Please do not stay.

10/10 Excellent

Isabelle

Stayed 3 nights in Sep 2023
Response from Customer Experience on 7 Sept 2023
Chère Isabelle, Nous tenons à vous remercier sincèrement pour cette élogieuse notation suite à votre séjour récent dans notre hôtel Don Juan Resort Affiliated by FERGUS. Nous sommes heureux que l'hôtel, le personnel et les services que nous proposons, vous aient permis de profiter pleinement de votre séjour à Lloret. Nous vous remercions pour votre recommandation, et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour. Cordialement, Susana Cuesta, Customer Experience. DON JUAN RESORT Affiliated by FERGUS

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
IKKE et familievenligt hotel
Billederne og virkeligheden stemmer ikke overens. Virkelig ikke et familie venligt hotel. Vi endte med at skifte hote.
Stayed 5 nights in Aug 2023
Response from Customer Experience on 7 Sept 2023
Dear guest, Thanks for your stay with us and your valuable feedback on our Don Juan Resort Affiliated by FERGUS. We are concerned to read of the deep disappointment you experienced with our hotel and the general impression given. Please accept our sincere apologies for your experience. Be certain that we will share your feedback with our Management team to ensure we focus on improving our offering. Kind regards and best wishes, Susana Cuesta, Customer Experience. DON JUAN RESORT Affiliated by FERGUS

2/10 Terrible

Kristine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Experience on 26 Aug 2023
Estimada Kristine, Le agradecemos que haya dedicado unos minutos a compartir su experiencia en nuestro establecimiento Don Juan Resort Affiliated by FERGUS con nosotros. Lamentamos que su estancia no haya sido como Usted esperaba y que no hayamos conseguido cumplir con sus expectativas. Desde el departamento de calidad y la Dirección del establecimiento, le pedimos disculpas por no haber alcanzado nuestros objetivos. Su valoración será estudiada y evaluada para que las mejoras necesarias sean llevadas a cabo a la mayor brevedad. Esperamos poder volver a verlos en alguna otra ocasión y así poder mostrarles nuestros avances en todas las áreas del hotel. Un cordial saludo, Susana Cuesta, Customer Experience. DON JUAN RESORT Affiliated by FERGUS

2/10 Terrible

Sadik

Travelled with family and small children
Disliked: Amenities
Nie wieder
Stayed 7 nights in Aug 2023
Response from Customer Experience on 26 Aug 2023
Sehr geehrter Sadik, herzlichen Dank, dass Sie sich die Zeit genommen haben, uns Ihren Aufenthalt bei uns im Don Juan Resort Affiliated by FERGUS zu schildern. Zunächst entschuldigen wir uns in aller Form dafür, dass wir Sie nicht von unserem Serviceangebot überzeugen konnten. Dank Rückmeldungen wie diesen ist es möglich unsere Qualität zu überprüfen und ständig zu verbessern. Wir wünschen Ihnen alles Gute und verbleiben mit freundlichen Grüssen, Susana Cuesta, Customer Experience. DON JUAN RESORT Affiliated by FERGUS

2/10 Terrible

Eduard

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
That was loud
Stayed 6 nights in Jul 2023
Response from Customer Experience on 10 Aug 2023
Sehr geehrter Eduard, vielen Dank für Ihren Aufenhalt bei uns sowie für die wertvolle Bewertung unseres Don Juan Resort Affiliated by FERGUS. Es tut uns sehr Leid, dass Sie eine derart negative Erfahrung gemacht haben. Wir möchten uns in aller Form dafür entschuldigen und Ihnen versichern, dass dies auf keinen Fall unseren Anspruch wiederspiegelt. Wir werden Ihre Bewertung gut notieren und an den zuständigen Abteilungen zur Berücksichtigung weiterleiten. Wir wünschen Ihnen alles Gute und verbleiben mit freundlichen Grüßen, Susana Cuesta, Customer Experience. DON JUAN RESORT Affiliated by FERGUS

2/10 Terrible

Iacob

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
trop sale dans la chambre la piscine des préservatif dedans pas declim dans la chambre
Stayed 1 night in Jul 2023
Response from Customer Experience on 17 Jul 2023
Cher Iacob, Nous tenons à vous remercier sincèrement pour votre feedback suite à votre séjour récent dans notre hôtel Don Juan Resort Affiliated by FERGUS. Nous sommes vraiment navrés d'apprendre votre mauvaise expérience durant votre séjour et sommes aussi désolés de l'impression donnée. Votre avis en tant que client sur le fonctionnement de la clim dans les chambres ainsi que sur le service ménage au quotidien et la propreté de la piscine nous permet chaque jour de nous améliorer et d'adapter nos prestations à l'envie de chacun. Nous avons déjà transmis vos commentaires à la Direction pour procéder á des changements. Cordialement, Susana Cuesta, Customer Experience. DON UAN RESORT Affiliated by FERGUS

2/10 Terrible

Noelia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Customer Experience on 17 Jul 2023
Estimada Noelia, Le agradecemos que haya dedicado unos minutos a compartir su experiencia en nuestro establecimiento Don Juan Resort Affiliated by FERGUS con nosotros. Lamentamos que su estancia no haya sido como Usted esperaba y que no hayamos conseguido cumplir con sus expectativas. Desde el departamento de calidad y la Dirección del establecimiento, le pedimos disculpas por no haber alcanzado nuestros objetivos. Su valoración será evaluadas para que las mejoras necesarias sean llevadas a cabo a la mayor brevedad. Esperamos poder volver a verlos en alguna otra ocasión y así poder mostrarles nuestros avances en todas las áreas del hotel. Un cordial saludo, Susana Cuesta, Customer Experience. DON UAN RESORT Affiliated by FERGUS

2/10 Terrible

BENJAMIN

Stayed 1 night in Jun 2023
Response from Customer Experience on 9 Jul 2023
Estimado BENJAMIN, Gracias por elegirnos así como por su valioso comentario sobre nuestro Don Juan Resort Affiliated by FERGUS que, a buen seguro, nos servirá para seguir mejorando. Sentimos muchísimo que hayan tenido una mala experiencia en nuestro hotel pero, sobre todo, sentimos que no nos comunicasen su queja en el momento en el que se produjo el problema para poder ofrecerles una solución durante su estancia con nosotros. Esperamos poder volver a verlos en alguna otra ocasión y así poder mostrarle nuestros avances en todas las áreas del hotel. Gracias de nuevo por elegir FERGUS Group. Un cordial saludo, Susana Cuesta, Customer Experience.Don Juan Resort Affiliated by FERGUS

2/10 Terrible

Neferthy

Stayed 2 nights in Apr 2023

2/10 Terrible

Montserrat

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Aug 2022

8/10 Good

Romain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel pas mal juste literie a revoir
Stayed 5 nights in Aug 2022

8/10 Good

Wisseme

Travelled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2022

4/10 Poor

Mokhtar

Stayed 5 nights in Aug 2022