Ratings based on 157 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom felindre

Beachside hotel

Posted 23-Mar-2015
Pros: The gardens and swimming pools and the room
Cons: The American restaurant
Location: Sea front setting. Forty five minutes walk into the resort along the promenade which had a nice selection of bars and restaurants.
4 night stay March 2015. Lovely hotel with excellent facilities and location. Italian restaurant was excellent but the American restaurant was not so good, the menu was limited, it was too busy, the food tasteless and the service was quite poor as the poor staff were rushed off their feet. Everything else about the hotel was excellent. It was a forty five minute walk into the resort which was very pleasant along the promenade which the hotel backed onto but a taxi only cost 4 euros. There was a daily entertainment programme and a relaxing piano bar.
4 out of 5
Recommended
for Couples
by A verified travellerfrom peninsula

La variedad en el bufet es excelente.

Posted 16-Mar-2015
Pros: El trato del personal, el tamaño de la habitación, la gran variedad en los bufet,
Cons: Las almohadas, y colchón, Poder disfrutar de un día incluido en el circuito de Spa gratuito.
Location: Nosotros fuimos con coche alquilado, y la ubicacion es perfecta, a 5 min de Playa Blanca y de las playas de Papagayo.
Muy agradable estancia, el personal solventa todos los problemas. Recomiendo todo incluido. Yo opté por media pensión y me arrepentí. Recomendable 100%
3 out of 5
Recommended
for Everyone
by A verified travellerfrom preston uk

Decent hotel but in need of refurbishment

Posted 13-Mar-2015
Pros: Spacious gardens and good views
Enjoyable stay but there are many signs about the hotel that it is not receiving the investment needed to retain a decent standard. Location is not to everyone's liking as it is about 3 miles to the resort centre albeit a very pleasant walk. The food is typical of the many hotels of its type at Spanish resorts, lots of choice but poor on quality. Lots of sun beds available in a wide range of locations in a huge site. However, many of the beds are filthy and in need of replacement of deep cleaning.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom ncle

Good hotel loads of facilities, spa great

Posted 03-Mar-2015
Nice restful holiday, lovely sea view, fab gardens very well tended.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom worcester

Good stay at a clean hotel!

Posted 15-Feb-2015
4 out of 5
by A verified travellerfrom Santiago

Bonito pero mejorable

Posted 10-Feb-2015
Pros: El personal, la gente que trabaja en él hace un trabajo excelente, se preocupan por que todos los huéspedes se sientan como en casa.
Cons: Un hotel de esta categoría no puede cobrar a las personas por las bebidas cuando tienes media pensión.... Es inaceptable quedar mal por 4€
La experiencia fue agradable pero con mal sabor de boca. Unos días antes de nuestra llegada al hotel llame para que a unos amigos y a nosotros nos pusieran las habitaciones cerca. La chica nos dijo que no había problema ninguno que ella ya dejaba una nota. Nada más lejos de la realidad.... Cada habitación estaba en una punta, la nuestra en la zona de niños y la suya en la "parte alta" del hotel. Obviamente, con sus diferencias. Ellos regalo de bienvenida, albornoces, zapatillas para el spa, etc. Nosotros, nada! Las habitaciones eran las mismas, pagamos lo mismo... A que se debe esta diferencia? Y lo peor, un hotel de esta categoría no debería quedar mal cobran 4€ por bebidas en régimen de media pensión y, si lo hacen, que avisen antes que nos buscábamos otro. La verdad ni lo recomiendo ni volvería a ninguno de su cadena.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cerrilli

Hotel con prestaciones buenas para la familia

Posted 08-Feb-2015
Podría mejorarse la comida. Ha bajado la calidad de limpieza de las habitaciones, toallas, sábanas. Albornoz... Muy viejos. La comida ha bajado la calidad.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Excellent hotel

Posted 08-Feb-2015
Pros: Excellent Value and Excellent Staff
Cons: Food not very hot
Location: Beautiful location but some may feel a little isolated no decent beaches nearby but excellent pools.
Stayed for 6 days, half board as we had found other hotels in the canaries offered cheap wine on all inclusive deals and their food was mediocre. Half board would allow us to eat and drink outside of the hotel. The cost for half board was only a little more than breakfast included. Overall the food was of a very decent standard for the price and we could eat in their 3 al a carte restaurants which were oriental, italian and mediterranean on 3 of our 6 nights. It was possible to buy a hamburger and frys in the hotel for 5 euros for lunch, wine was only 2.4 euros a glass and beer was the same and I found the white wine very acceptable. The hotel is very challenging at first to find your way around but the gardens are very nice with many hidden areas of interest. The hotel is well situated for views but a little way from the town - which can be an advantage. Its about a 30 min walk along the sea front or there is a bus or taxis. We had a very nice and spacious room with a large bathroom and balcony. The staff are excellent. Very hard working, helpful and friendly. You need a little tolerance and patience at times but overall well worth a try.
2 out of 5
by A verified traveller

Not as good as it was

Posted 04-Feb-2015
Nowhere near as good as it used to be, unfortunately some staff really let the hotel down whilst some were very helpful. Restaurant was awful food nowhere close to how it used to be - this was my third visit, won't use this hotel again!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cumbria

Lovely hotel overlooking sea. Lots of activities

Posted 02-Feb-2015
Pros: The location was great, the staff were very friendly and helpful and there was plenty of choice in terms of food
Cons: The Valero restaurant ( one of the bookable ones) was rather cold. Extra heating would have made the meal more comfortable
Location: Direct access to the promenade, along which you can walk to Flamingo beach & the marina (about 45 minutes walk) Fire mountain is worth seeing.
Great holiday but wish I had taken more warm clothing as the wind made it quite chilly