Ratings based on 146 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travellerfrom Scotland

Great hotel/poor room

Posted 24-Jan-2015
Pros: As above
Hotel above expectations food,service,a large carte superb,all round great value,but rooms very disappointing 4009 all in row were nearly underground!!!!! Very cold,dark
5 out of 5
for Everyone
by A verified travellerfrom REGGIO EMILIA


Posted 03-Jan-2015
Pros: L'ottima posizione direttamente sul paseo marittimo, le stanze con vista mare mozzafiato, la gentilezza e disponibilità del personale.
Cons: Wi-Fi che non raggiunge tutte le camere ed è un po' lento.
Location: Hotel vicino al paesino delizioso di Playa Blanca, nel sud dell'isola. Molte le attrazioni turistiche come ad esempio le spiaggie Papagayo ed altro.
All'arrivo in hotel siamo rimasti molto affascinati dalla vista 180° sul mare dalla camera assegnataci ( upgrade Privilege anche se non prenotata ); hotel molto grande ma curato in ogni particolare, ottimi i ristoranti e personale simpatico e cordiale; tanti spazi, piazzette interne ed esterne in cui passeggiare; atmosfera natalizia coinvolgente. Un plauso a parte per la cena di Natale ( semplicemente stupenda ! )
4 out of 5
for Everyone
by A verified travellerfrom Scotland

Huge hotel quite far from main centre

Posted 31-Dec-2014
Pros: Nice spacious and clean room with kettle provided!
Cons: The pillows were not to our taste! Very soft and when I asked for a firmer one it was only slightly firmer. Take your own pillow if you are fussy!
Location: Climb the 'Red Mountain' volcano right behind the hotel - Takes about 1.5-2 hours and well worth the views!
Nice hotel, but very big and very busy at Christmas. However staff did cope well, and there was an adult only restaurant which made it easier to negotiate the buffet. The Christmas Gala dinner was incredible - never before had we seen such a feast, and the management team were all on hand checking that it was all going well. We felt the staff pulled out all the stops to make it a fantastic evening. The hotel is quite a walk to the centre of Playa Blanca but its a lovely walk and didn't bother us.
4 out of 5
for Everyone
by A verified travellerfrom Kent, UK

Christmas Delight

Posted 29-Dec-2014
Pros: The efficiency of the staff was excellent. The rooms and service were impeccable.
Cons: Booking the of the Restuarants as there are too few places for the number of guests. A shuttle bus to and from the airport as taxi is expensive.
Location: A quite resort with limited local shops and amenities. Taxi or bus required to get to and from Playa Blanca.
The facilities were excellent although a bit tired in places. Good choice of food options in the Buffet Restuarants although both had similar food options. All inclusive was certainly the best option as the cost of the extras far exceeded the additional cost. We would also recommend the upgrade to a Privilege Room as services and room location is much better. Cost us about £100 extra when we checked in. Well worth it. Opt for the large twin bedded rooms as they have two double beds, although the double bed rooms actually have super king size beds and more floor space. The spa facilities were good and the treatments were reasonable although we strongly recommended you to book early as it is very popular.
5 out of 5
for Everyone
by A verified travellerfrom Edinburgh

Can't Wait to return

Posted 06-Dec-2014
This hotel is staffed with well trained efficient, friendly staff. The standard of the hotel and gardens is outstanding. The food choice and quality is excellent. The property is well laid out, it is big, but so much space. Cannot praise enough.
5 out of 5
for Everyone
by A verified travellerfrom madrid

es un hotel que tiene todas las comodidades posibl

Posted 02-Dec-2014
Pros: todo
Cons: en nada todo perfecto
Location: ubicacion buena
muy buena recomendable buen trato del personal ,buena comida
5 out of 5
for Everyone
by A verified travellerfrom tolosa

Un hotel como para volver.

Posted 01-Dec-2014
Pros: la tranquilidad, el trato del personal, la gente de animación (Ivan, Oliver, ana, marta, Kike.......)
Cons: Pocas cosas.....
Location: zona tranquila. Si se quiere salir a pasear o correr, buena zona
Un hotel muy agradable y fenomenal para pasar una semana tranquilamente! todo correcto!!
3 out of 5
by A verified traveller

Reasonable hotel with nice sea view

Posted 27-Nov-2014
Pros: Nice views
Cons: More information of arrival. Standard of shows and entertainment. Parrots doing tricks is not good.
Location: The hotel is located approx 3 miles from town. This is a lovely walk past the port and other hotels. Nice beach in playa Blanca approx 3 miles.
Nice welcome to hotel with cava or juice offered. Our room was far away from reception approx 5 minute walk for us but if elderly then this would be extremely difficult as lots of stairs and slippery surfaces especially when raining. Staff were nice but overall not very well informed . The information given on arrival is in the form of a newspaper. We did have problems with our room door which would not lock and had to ask 3 times for someone to fix this. Overall the stay was okay for the price paid.
3 out of 5
by A verified travellerfrom Berlin

Schöne Anlage ohne Strandzugang - für Familien

Posted 19-Nov-2014
Großzügige Anlage mit gutem Essen (Auswahl und Qualtität), freundliches Personal. Zum nächsten (kleinen) Strand sind es leider gut 15-20 min zu Fuß, zum Hauptstrand von Playa Blanca gute 40 min. Es verkehrt aber alle 30 min ein Bus durch ganz Playa Blanca mit Halt direkt vorm Hotel. Gäste waren im Herbst vor allem Engländer und Spanier, zumeist Familien mit kleinen Kindern oder ältere Paare. Für Kinder schien viel geboten, für jüngere Paare eher nicht so - das Animationsprogramm war darauf weniger abgestimmt. Ärgerlich: Das Fitnesscenter ist nur zw. 7 und 10 kostenlos nutzbar, der Eintritt ins Mini-Spa ist eher unangemessen teuer.
4 out of 5
for Couples
by A verified travellerfrom United Kingdom

Good hotel for families.Close to beach.

Posted 09-Nov-2014
Pros: Plenty of swimming pools and entertainment for families.A good choice of restaurants in the hotel and nearby
Cons: The WIFI facility needs upgrading
Location: Close to the beach but quite a walk from town.A car is needed to visit all the attractions.
We booked a twin room with wifi and a private balcony /terrace.We were given a room with a double bed no wifi and the terrace was ground floor and not very private.We were offered an alternative room but declined this as it did not have a sea view.