Ratings based on 141 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Edinburgh

Can't Wait to return

Posted 06-Dec-2014
This hotel is staffed with well trained efficient, friendly staff. The standard of the hotel and gardens is outstanding. The food choice and quality is excellent. The property is well laid out, it is big, but so much space. Cannot praise enough.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom madrid

es un hotel que tiene todas las comodidades posibl

Posted 02-Dec-2014
Pros: todo
Cons: en nada todo perfecto
Location: ubicacion buena
muy buena recomendable buen trato del personal ,buena comida
5 out of 5
Recommended
for Everyone
by A verified travellerfrom tolosa

Un hotel como para volver.

Posted 01-Dec-2014
Pros: la tranquilidad, el trato del personal, la gente de animación (Ivan, Oliver, ana, marta, Kike.......)
Cons: Pocas cosas.....
Location: zona tranquila. Si se quiere salir a pasear o correr, buena zona
Un hotel muy agradable y fenomenal para pasar una semana tranquilamente! todo correcto!!
3 out of 5
by A verified traveller

Reasonable hotel with nice sea view

Posted 27-Nov-2014
Pros: Nice views
Cons: More information of arrival. Standard of shows and entertainment. Parrots doing tricks is not good.
Location: The hotel is located approx 3 miles from town. This is a lovely walk past the port and other hotels. Nice beach in playa Blanca approx 3 miles.
Nice welcome to hotel with cava or juice offered. Our room was far away from reception approx 5 minute walk for us but if elderly then this would be extremely difficult as lots of stairs and slippery surfaces especially when raining. Staff were nice but overall not very well informed . The information given on arrival is in the form of a newspaper. We did have problems with our room door which would not lock and had to ask 3 times for someone to fix this. Overall the stay was okay for the price paid.
3 out of 5
by A verified travellerfrom Berlin

Schöne Anlage ohne Strandzugang - für Familien

Posted 19-Nov-2014
Großzügige Anlage mit gutem Essen (Auswahl und Qualtität), freundliches Personal. Zum nächsten (kleinen) Strand sind es leider gut 15-20 min zu Fuß, zum Hauptstrand von Playa Blanca gute 40 min. Es verkehrt aber alle 30 min ein Bus durch ganz Playa Blanca mit Halt direkt vorm Hotel. Gäste waren im Herbst vor allem Engländer und Spanier, zumeist Familien mit kleinen Kindern oder ältere Paare. Für Kinder schien viel geboten, für jüngere Paare eher nicht so - das Animationsprogramm war darauf weniger abgestimmt. Ärgerlich: Das Fitnesscenter ist nur zw. 7 und 10 kostenlos nutzbar, der Eintritt ins Mini-Spa ist eher unangemessen teuer.
4 out of 5
Recommended
for Couples
by A verified travellerfrom United Kingdom

Good hotel for families.Close to beach.

Posted 09-Nov-2014
Pros: Plenty of swimming pools and entertainment for families.A good choice of restaurants in the hotel and nearby
Cons: The WIFI facility needs upgrading
Location: Close to the beach but quite a walk from town.A car is needed to visit all the attractions.
We booked a twin room with wifi and a private balcony /terrace.We were given a room with a double bed no wifi and the terrace was ground floor and not very private.We were offered an alternative room but declined this as it did not have a sea view.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom West Yorkshire

Lovely family hotel

Posted 26-Oct-2014
Pros: Food, exceptional
Location: A few small bars nearby & the hotel is located on the seafront with a lovely seafront walk, small beach 2 mins away.
Lovely family hotel, fabulous food with a choice of resturants, lovely location however 40 mins walk into Playa Blanca.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom JR

Hotel ideal para que tu y los niños, todos disfrut

Posted 24-Oct-2014
Hay espacios para cada momento!! En los momentos solos nos íbamos a las piscinas tranquilas y las tardes con los niños a los toboganes. Ellos estuvieron encantados en el mini club y bsby club
3 out of 5
by A verified travellerfrom Madrid

Necesita mejorar para ser un 4 estrellas

Posted 23-Oct-2014
Pros: El trato del personal
Cons: La comida poco variada y bastante comida basura, muy pensado para el turismo extranjero, instalaciones algunas obsoletas, necesitan mejorar cosas.
Location: Esta cerca (en coche claro) de Playa Blanca, si vas andando ponle 30 minutos +/-, sin nada cerca, pensado para no salir del hotel (hay tiendas dentro)
Fuimos una semana (15 al 22 de Octubre 2014), el hotel esta cerca del pueblo de Playa Blanca (cerca en coche, ya que andando estará a 30 minutos o más), la zona no tiene nada al rededor, salvo otros hoteles, o más al fondo el faro que tiene pinta de estar poco cuidado, y típicas casas de Lanzarote... para poder ir al pueblo coche no queda otra (Hay autobús que pasan por la calle del hotel, pero a saber cada cuanto y con el calor que pega no es muy recomendable estar allí a la espera ya que no hay una sombra). El hotel en si cuando abrió en su momento seguro que estaba genial, ahora no esta mal, pero para ser 4 estrellas le fallan bastantes cosas, y necesita más de un repaso, ya que tiene algunas instalaciones deterioradas, como es el minigolf que esta que da pena. Por otro lado el tema limpieza, la habitación la dejaban normal como debe ser, pero lo que no es normal es que a las tres de la tarde tengas la habitación todavía sin hacer cuando a las 9 te has ido dejando el cartel de que se puede arreglar (esto claramente culpa del hotel por no contratar más gente y no del personal que con la extensión del hotel bastante complicado lo tienen para limpiar). La comida, pues que decir, hemos estado en otros hoteles que la comida era buffett y le daba mil vueltas a esta, poco variada, muy pensada para el turista extranjero (mucha comida "basura") y sota, caballo y rey nada variada...necesita mejorar en unas cuantas cosas, ya que las 4 estrellas le quedan ahora un tanto grandes.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Northampton, England

Excellent hotel run by efficient, friendly staff.

Posted 21-Oct-2014
Pros: Excellent presentation and cleanliness. Run by really great staff.
Cons: Better wi-fi reception and get another toaster.
Location: Didn't do much sight seeing. Loved the Rubicon Marina....for the more 'select' palate its a must.
Received with a chilled glass of wine or orange juice. An excellent start to the holiday!! Rooms large, very clean, well presented and comfy. Upgraded to the sea view (approx £90 for the week) but well worth it. The hotel is extremely well presented. It really does look like a palace! There are numerous swimming pools, restaurants and bars so never really much of a queue (we did go during school term time, so its probably busier at other times of the year) A great walk to the harbour, and a 5 minute taxi drive (5 euro) to the most excellent Rubicon Marina. The only down-side is that the wi-fi only works in the reception foyer....that's no down-side at all!!