"We chose here for one reason, and one reason only... People claimed the beds were comfortable. Unfortunately, ours was terrible! After a very rough night for my wife with former back issues, I politely asked the desk for a remedy. I explained that we have grandchildren in the area and that if a solution could be found, they would have a regular customer returning every month. The nice lady at the desk said she would talk to the owner, but then called us a few minutes later to say there was nothing they could do. So we took it upon ourselves to go to walmart and buy their best 4 inch tempurpedic topper. This cost us $100 but gave us a great night sleep on the 2nd night. But here's the thing, we had already paid the hotel for that. If they had refunded our 2nd night, it would have paid for the topper. Better yet, if they had moved us or went out and bought the topper themselves, they would have had loyal customers that come every month even in the off-season. Two night stays, once a month, just $10 each night going towards that topper would have paid for itself in less than 3 months. Instead, they told us, "sorry, you will just have to suffer because you already paid us for the 2nd night"! Sad really...."
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