Ratings based on 480 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from windsor

very nice convenient location

Posted 29-Jul-2015
pool was a little cold hottub was great breakfast very good.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Jul-2015
Quiet and well looked after. It is nice to feel comfortable. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveller from Chatham

Hotel close to shopping/eating places

Posted 24-Jul-2015
Pros: Clean, great breakfast good sleeping comfort.
Cons: Didn't like the lighting in the bathrooms. The lights are above the head instead of by or above the mirrors. Hard to see.
Location: Lots of shopping, and places to eat at. Driving or walking distance.
Hotel is a beautiful place to stay at. Very congested & very busy with traffic maybe because of being right close to the 401. Can't hear the traffic noises in the room though which is good. Would stay there again.
2 out of 5
by A verified traveller

smoked out

Posted 22-Jul-2015
Pros: close to the highway
Cons: Hotel to ensure that non smoking rooms are indeed free of smoke.
The non-smoking room had been used as a smoking room. The bathroom, though clean, had rusting parts and peeling parts. We booked with this chain because we expect it to have a higher standard.
3 out of 5
by A verified traveller from Canada

Needs improvement

Posted 09-Jul-2015
Pros: Breakfast was good though someone should be monitoring food items for replenishment. It was nice to have the option of a hot or cold breakfast.
Cons: Things in general need to be monitored more closely. In-room movie prices are crazy. You can buy a new release dvd for the same price.
Location: Food and shopping nearby. The Travelodge and Super8 are in a much more amenable location down the road so we might try them next time.
We were unable to use the pool as the water temperature was too cold. The front desk staff could use some training on friendliness. Very narrow parking lot, hard to maneuver, in particular if there are other cars coming and going.
4 out of 5
Recommended
for Everyone
by A verified traveller from B

Great service, excellent stay.

Posted 03-Jul-2015
The hotel staff where great, very nice and helpful. The room was very clean. The housekeeping staff do a great job! the contennental breakfast was great. There is a waffle and pancake maker as well as they provide hard boil and scrambled eggs etc.... The only NEGATIVE thing was the pool. I guess the heater was broken it was only 70*F too cold!!! Other then that I recommend this hotel!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jun-2015
Comfortable stay. Very good breakfast. Kids liked the stay. Easy commute to African lion safari.
3 out of 5
Recommended
for Everyone
by A verified traveller from Regina Saskatchewan

It was good for the most part

Posted 16-Jun-2015
We did have complications with our door key. We had to have it reprogrammed several times and it still failed on us constantly. We would need to insert the key between eight and twelve times before it finally opened. Our AC was okay, it was cool but a weak cool. The staff were lovely, the breakfast was great, the pool was cool but nice and the hot tub was relaxing. The room was clean and used plastic wrapped recyclable cups which is much cleaner then the old glass cups in my mind. Some run down spots in the room but it was clean. Over all frustrations of the key aside we did enjoy our stay :)
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Jun-2015
Room was clean, breakfast was good. Staff, however could be better trained in customer service. Felt like we were intruding to even check in. Every ibteraction with staff was unpleasant an awkward...Never felt more unwelcomed in a hotel. That part of the experience was very werid. If you don't need any customer service then this place is for you!
4 out of 5
Recommended
for Everyone
by A verified traveller from nl

Posted 14-Jun-2015
Close to shopping and family the staff were very friendly I would stay there again