Ratings based on 448 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chenango County, NY

Clean & Quiet

Posted 13-May-2015
Pros: Friendly staff, clean and quiet rooms.
Cons: Shower drainage, fitness room housekeeping.
Location: The hotel was on a busy highway in a commercial district with numerous restaurants within walking distance. We spent the day at the African Safari.
The desk clerk was very pleasant at check-in and helpful in recommending a restaurant for dinner. Room was very clean and quiet, But I don't get why hotels have not solved the problem of shower drainage. And this was one of them. The shower head provides water faster than the tub drains and you end up standing in dirty, soapy water. And hotels providing a fitness center, often let the maintenance slide. Something was loose on the elliptical, making a clicking noise, although it still did work. There were no cups for the water cooler, and the situation was the same the next morning even though I informed the desk clerk the night before.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Burlington ON

Fairly basic hotel.

Posted 29-Apr-2015
Pros: The location.
Cons: Chlorine smell and not enough space for breakfast. We skipped it...too crowded.
Location: Lots of businesses and restaurants in the area.
One night. Mix up with giving us wrong room that was already occupied. Room was clean and fine.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Apr-2015
Cons: Breakfast was a little picked over when we got down at 9:30 with no knives or forks available.
We had a pleasant stay at the hotel. Considering there were lots of sports teams staying at the same time- the hotel was nice and quiet.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Closest Hotel to Waterloo Regional Airport...?

Posted 21-Apr-2015
Had a very early flight so was driving in the dark & rain @ 5:30 AM. I just followed the directions they printed out for me at the front desk & got there, finally, but its not what I call "close by" even though I think it is the closest hotel to the airport. The fact that my in room coffee maker didn't work was very annoying since their lobby breakfast didn't open until an hour after I'd left the Hotel.....but it was clean, comfortable & quiet. A comparable hotel in the states would be well under $100.00....this was over $131.00 with all the taxes & surcharges
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Apr-2015
They had no record of our reservation. After some searching they gave us a room which was a reduced rate from what i paid expedia.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Bradford

Nice relaxing stay

Posted 21-Apr-2015
Pros: Breakfast andcomfortable beds. I used the hotel Wi-fi and found it to work fine for my needs.
Location: Close to highway 401, lots of restaurants and shopping nearby.
I have stayed at this hotel many times and I continue to stay at this hotel because I always have an excellent stay. Check is is really fast and friendly, my room keys didn't open the room but that was quickly looked after. I found the room to be clean and comfortable and my request for a specific room location was accepted. I used the pool and hot tub and found it to be a perfect way to relax after a long day. It appears like there is some contruction going on but it was contained and didn't affect my use. Breakfast was wonderful, lots of selection and the coffee was excellent. Will stay again for sure, after many stays now it feels like home to me. now.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place to stay

Posted 25-Mar-2015
Staff was super helpful and friendly. Hot breakfast was excellent and the cookies and snacks on the check in counter were much appreciated.
2 out of 5
by A verified traveller

Posted 23-Mar-2015
When a hockey team is booked don't book me Way to much noise. Fan in bathroom very noisy and the window in the room disgusting. The seal broken and you could not look out. Plan on writing head office. No way to treat guests in your hotel!!!! Kids running through the hall. Disruptive
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel closes to the highway.

Posted 22-Mar-2015
Pros: the location
Cons: if the in-door pool was heated that would have been excellent.
Location: restaurants and shopping where with-in minutes of the hotel.
It was a very nice hotel. It was with-in minutes of different restaurants and shopping.
4 out of 5
Recommended
for Families
by A verified traveller

Comfortable beds and pillows; staff was friendly.

Posted 21-Mar-2015
Pros: The beds were very comfortable and the room size was adequate. Staff was friendly.
Location: I chose this hotel as it was near two places we were going. Chuck e Cheese and The Butterfly Conservatory.
Unfortunately the pool heater was broken, therefore, the pool was exceptionally cold. That was disappointing for my kids as I chose the hotel partly based on it having a pool. Also, the mini fridge temperature must have been set too high as it froze all my fruit I had stored in it.