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Reviews of Bahía Tolok

3.5 out of 5
Bahía Tolok
Av Rueda Medina Prolongación aeropuerto, Sm 88, Mz 2, Lote 7, Isla Mujeres, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 91 out of 148 reviews" "
Rating 8 - Good. 31 out of 148 reviews" "
Rating 6 - Okay. 15 out of 148 reviews" "
Rating 4 - Poor. 3 out of 148 reviews" "
Rating 2 - Terrible. 8 out of 148 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Robin, Decatur

Travelled with group
Liked: Cleanliness, staff & service
Great place to avoid party crowds.
Stayed 2 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service

2/10 Terrible

giuseppe

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautifully taken care of property with very friendly and helpful staff.
Stayed 7 nights in Feb 2024

2/10 Terrible

Brad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
was so bad did not accept check in and we did not check in or stay
Stayed 1 night in Feb 2024
Response from Equipo Tolok on 26 Feb 2024
I told you that the check-in time is clearly at 3:00 pm, not at 10:00 am, the guests who were in the room you reserved had not yet checked out, and for obvious reasons you had to respect the check-in times. check in and check out.If your room had been ready at the time you showed up, we would have gladly given you your key, as on many occasions that we allow our guests to do so.I remind you that you were even offered to store your luggage at reception and use the facilities, which you refused.

8/10 Good

dianna

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The property is well maintained and beautiful however, it does not have all of the amenities advertised. They advertise having a restaurant and bar and even show pictures on their website of the food that they serve. However, there is not a bar or restaurant on site. Both have been shut down and are non existent. This left a very sour note with us as we booked this hotel especially since they advertised both. We spoke to the manager about our concern and she said “oh, sorry for the inconvenience “ and nothing more. We explained to her that we booked this place because of the amenities advertised and she shrugged us off. We were very disappointed. And to top things off, we had stayed at another hotel the week before staying here and 2 days before the start of our reservations at Bahia Toluk, we visited this hotel and gave our deposit and this same manager confirmed with us when we questioned why the restaurant wasn’t open at the time of visit, that it is open daily from 8am to 3pm and said that the bar was open the same hours. We laughed at the time and questioned why the bar opened so early. In fact, she was lying to us as she wanted to secure the cost of half of our stay. To say the least, we will never stay here again
Stayed 7 nights in Feb 2024

6/10 Okay

Shaun

Stayed 3 nights in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024

8/10 Good

ANNE, ST LOUIS

Liked: Cleanliness, staff & service

6/10 Okay

Dawn

Liked: Cleanliness
Stayed 6 nights in Jan 2024

10/10 Excellent

Lynn

Stayed 3 nights in Jan 2024

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Nancy

Stayed 4 nights in Dec 2023

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the suite, the Terrace room oceanview. Enjoyed sitting on private patio in morning and evening. Staff were awesome . King size bed was decently comfortable but pillows are too lumpy. However this maybe a personal opinion. Overall really liked this boutique hotel. Location kinda mid island where walking is definitely possible, which is a plus for us.
Stayed 5 nights in Dec 2023

4/10 Poor

Maria de la Luz, Miami

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Michael

Travelled with family
First impressions matter!
Bad first impression with the hotel manager. She changed our price at the hotel for the stay. She changed the shuttle price 3xs then charged me again on the way out. The shuttle company was trying charge us as well. There was a big miscommunication. We definitely will be back to Isla Mujeres but definitely not to this hotel. The apartment description don’t match photos. I don’t like to review. But we just did not really feel the welcome from the two women working the reception it was more like we were annoying them. I’m pretty sure they felt the same way we did. The bad first impression and attitude from them sparked this bad energy. I’ve had much better experiences in other hotels on the island. I must say that Brandon the hotel restaurant manager was super cool. Every morning I had coffee and he was super respectful and very helpful along with his assistant. The cleaning lady is great and the night security guy are awesome as well
Stayed 8 nights in Nov 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and beautiful boutique hotel. Staff was very friendly and attentive. A great place to get away and relax yet only minutes away lots of shopping, restaurants and beach clubs. Loved it!
Stayed 3 nights in Nov 2023
Response from Equipo Tolok on 14 Nov 2023
We are glad that your stay at our hotel was to your liking, it is always our goal to make you feel at home.We hope to have you back soon!!!

10/10 Excellent

James

Stayed 3 nights in Nov 2023

10/10 Excellent

Vanessa

Stayed 8 nights in Oct 2023

10/10 Excellent

Miranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Bahia Tolok for 5 nights. We felt very safe the entire stay, the staff and owners are so nice and helpful with anything we needed, the room was very comfortable - plenty of room and the air conditioner worked great! Best shower pressure ever single day and we always had plenty of hot water. Definitely recommend! We will stay here again.
Stayed 5 nights in Oct 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren't sure what to expect but we're very pleasantly surprised by the lovely facility. The setting was beautiful, the room was lovely and we felt very welcomed by the excellent staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Jamie

Stayed 1 night in Oct 2023

2/10 Terrible

joseph

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
DO NOT BOOK THIS HOTEL!
When we got to the hotel, we were given a room that had water dripping down the walls. When we asked for a new room, they gave it to us, but tried to charge us the upgrade when we checked out. In the new room, the shower did not drain correctly and the toilet did not flush. also, the hairdryer did not work. The bathroom mirror was broken and the bed was hard and the pillows terrible. We also wanted to rent a golf cart from them to use for 24 hours we wanted the golf cart at 4:30 pm and wanted to return it at 4:30 PM the next day. However, the young girl at the front desk told us that we had to have it from the moment of check in. We argued about this for 30 minutes. It was ridiculous. The resort pictures look nothing like the actual hotel and if I could give this hotel, zero stars, I would. do not book this.
Stayed 1 night in Sep 2023

2/10 Terrible

Ineisha

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall, I do not recommend Bahia Tolok. The staff was nice but the owner has not met basic necessities for livable conditions. He threw some subpar rooms together and called it a hotel. Please take the time to read all reviews 1- The bathroom was filled with E.coli! The poop trash can, toilet, and entire bathroom got soaked during each shower. They do not mop the floors. They ran out of towels for 3 days during our stay. The bathroom was lined with black mold due to the poor ventilation and no fan. 2- None of the rooms have working wifi. 3-The pool had food lining the bottom. Old chips and fish sandwiches. They didn’t clean it at all during our stay. 4- The rooms are filthy! Dust everywhere. Dirty floors and the not maintained. 5- The AC was subpar. It blew hot air. 6- Intermittent power loss. They do not have a backup generator to accommodate power outages during the night. 7- The manager is impossible to reach. The manager is not located in isla mujeres so when things go wrong they throw their staff under the bus and hide behind a phone. The staff spent hours trying to call the managers. The mangers scream policy when they know the property is not anything like what they advertise. The irony of this poorly kept property is the beautiful owner suite located above all the hostel rooms. The owner living like a king off a poorly kept property. I feel bad for the staff! Even if you are in a pinch do not stay here! You will regret it!
Stayed 7 nights in Aug 2023

8/10 Good

Ashleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot for our trip. Nicely set up. Wonderful staff. Pool was beautiful although strong chemicals. Restaurant and bar had limited hours during our visit. Convenience store out front was very handy. Would stay again for sure.
Stayed 4 nights in Jul 2023

4/10 Poor

Oscar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room with a small private pool, i arrived friday and found it dirty, I requested at front desk to get it cleaned, I waited all night, I went back again to front desk around 9pm to follow-up, she said that they spoke with the "pool cleaning guy" and that he would be in first thing in the morning, I followed-up Saturday morning, followed-up again at noon, then again around 7pm, and still nothing, and all i got was apologies, I asked for the manager, "apparently he travel to every weekend" so the place runs itself with ZERO accountability.
Stayed 2 nights in Jul 2023

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and view, staff was extremely helpful and welcoming. Penthouse with the private pool, private balcony, and well appointed is a must do!
Stayed 1 night in Jul 2023

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic little hotel right on water about 1mile from ferry terminal.
Stayed 1 night in Jul 2023

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfection!
Stayed 2 nights in Jun 2023

8/10 Good

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will be staying here again.
Stayed 4 nights in May 2023
Response from Gerente administrativo on 27 Jun 2023
WE ARE WAITING FOR YOU HERE

6/10 Okay

Janelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not quite what I expected but the room was comfy.
Stayed 1 night in May 2023

10/10 Excellent

Richard

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained and beautiful property. The rooms were clean and comfortable, the condo came with a nice balcony that overlooked the water. Gorgeous sunset views every night. The pool is really nice!! We all loved the hammocks hanging from the trees, great nooks for reading and relaxing. Next door is Skulls restaurant - great place, we recommend the fish and chips, so fresh!

10/10 Excellent

Berta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer serivce, nice location, confortable bed, the shower had nice pressure. I will definitely recomend the hotel to family and friends.
Stayed 4 nights in Apr 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, Francis and all staff were excellent, breakfast was good and the view is unbelievable
Stayed 5 nights in Apr 2023

10/10 Excellent

Yuta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a wonderful time there for our honeymoon. We stayed Bahia Tolok hotel for a week. The facility was super clean and very organized. The hotel service was specutacular and the staff was very friendly. The best part was the atomosphere, very calm and chill. If you are looking for a place to relax and more private space, we highly recommend this hotel. The closest beach is 15 min away on foot. We walked to the north beach most of the time. There is also a very convinient public bus from the ferry port and it costs only usd1.00. We will definately come back here.
Stayed 7 nights in Apr 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful. Fantastic staff. Can’t say enough about it. I’ve been to Isla 14 times. This place is amazing. Simple. And beautiful. So caring about its guests.
Stayed 4 nights in Apr 2023

10/10 Excellent

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Isla Mujeres stay
Great little hotel. Lovely grounds and friendly helpful staff. No beach but great views out to sea and sea water pool. Rooms are lovely and great location away from hustle of playa Norte but easy walk there or drive down to south. Thanks Bahia tolok for a great stay
Stayed 4 nights in Apr 2023

10/10 Excellent

Dianne, Dorchester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2023

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy amables, camas cómodas, lugar limpio. Nos quedamos sin luz y agua por medio la tormenta pero es entendible. Me gusto

8/10 Good

Thomas, Cape May

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and comfortable beds
Stayed 4 nights in Mar 2023

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Mar 2023

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We enjoyed the hotel, however given the fact we paid close to 300.00 cdn per night, we felt it was considerably overpriced for what you got. We specifically paid extra for the suite with a kitchen so we could cook meals however that was next to impossible as the kitchen had bare minimum supplies, which were in poor condition. There was no dinner available at the hotel and the breakfast and lunch were extremely overpriced, as were the drinks. We did enjoy the quietness of the property. Fortunately there were not many guests there when we were there, otherwise it would have been an issue for lounge chairs around the pool as there were only 5.
Stayed 4 nights in Mar 2023

6/10 Okay

Hilary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Cute hotel but not on a beach. Some sand in a courtyard with hammock seats and outdoor restaurant seating. Basic room - bed was comfortable. We had room facing road and heard traffic noise. Staff not particularly friendly. Was expensive for what you get. 15 minute walk into town. I would stay closer to North Beach next time.
Stayed 5 nights in Mar 2023

10/10 Excellent

Kathleen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a lovely and quaint property with friendly, professional and efficient staff. We loved our room w a terrace and small kitchen, outdoor cafe, pool, hammocks, and view of the water. The walk to north beach was east, but also plenty We look forward to returning!
Stayed 5 nights in Feb 2023

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bahia Tolok is a lovely, quiet little spot. The staff are amazing and the pool and restaurant area are small but very relaxing. Our room was clean and well maintained.
Stayed 8 nights in Feb 2023

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, easy access to town..fun hammocks and pool & comfy beds.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and chill hotel
Bahia Tolok is a small and chill hotel. The internet was very unstable because of the rain but everything else about our stay was great. Very well cared for property and well maintained facilities. Loved the hammocks throughout. Francis at the front desk was very friendly and helpful.
Stayed 2 nights in Feb 2023

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Bahia Tolok. It’s a quick cab ride to the North, and walkable (15 min) to the main grocery store. Our room was cleaned daily. It did face the road, so it was a little noisy during commuting times. Keep in mind that if you get an ocean facing room, you’ll most likely get full afternoon sun (ok for some, but not others). The staff was super helpful and friendly! The sand area is ok, there is no “beach”. There are a couple comfortable hammocks but because it’s a marina, it’s not really swimmable. Saying that there are so many beach clubs and also free beaches to go to, we didn’t find it was that detrimental to our experience on the Island. The pool is great for a quick dip, but it is on the smaller side. I (husband) found the pool nice and refreshing, my wife found it a little on the cold side. We only went to the restaurant for coffee and found it a little expensive. There are so many amazing restaurants on the island, that we didn’t have time to check out Bahia’s food. All in all we really enjoyed our stay. If you’re Canadian and booking through Expedia, we ended up having to wire transfer a deposit from our bank. Ensure you pay in pesos. If you transfer in USD, you’ll lose twice on the exchange. That goes for the whole island, just bring pesos with you, the best exchange was ordering pesos before we left from RBC. Getting extra cash - we didn’t bring enough -from the HSBC ATM was crazy.
Stayed 7 nights in Jan 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a great size, the view was wonderful from our room. The place was very clean. The only issue we had was Wi-Fi did not work. Would stay again
Stayed 2 nights in Feb 2023