Holy House of Mercy

Everything is good. The wooden fixtures look a bit old. Consider more sports channels, say premier leagues football on the weekends.

A family oriented non casino 5 stars hotel. We traveled from US with a baby to Macau and really wanted to stay at a non casino hotel that would still give an outstanding service. We stayed at MGM Cotai, Galaxy Cotai and Wynn Macau before, Artyzen Hotel was definitely my favorite. Also finally a true non smoking room for us. At casino hotel, even non smoking still smells like cigarettes in many rooms. Location: Artyzen is a beautiful hotel with history and Portuguese flare that is located to the central of Macau. It is a walking distance or quick taxi ride to the ruins of Saint Paulo and many local attractions. Sands hotel and fisherman harbor are next door if you want the casino scene. Many other local shops and convenient stores close by as well. You get to have a taste of different scenes that Macau has to offer. Property: We booked a suite and an extra room for my mom. The suite was beautifully decorated and spacious. They even offered baby bathtub at check in. The hotel itself was gorgeous and we enjoyed visiting all the restaurants on site during our one week long stay. Highly recommend the Thai restaurant and Bella Vista Cafe. Hospitality: This is what got me to my heart…the people, the staff. They truly care. From making the reservation to arrival check in, from every dining experience to our daily encountering with the housekeeping service, every staff I have met was courteous, professional and thoughtful. Their attention to details made us felt so special.

The Grand Coloane is a great place to get away for a different e-work environment or family vacation. I highly recommend staying ocean side. Sitting on the balcony at night or early morning is quite relaxing. The staff are very helpful and kind.