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Reviews of Gora Kansuiro

3 out of 5
Gora Kansuiro
1300-20 Gora, Ashigarashimo, Hakone, Kanagawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 127 out of 211 reviews" "
Rating 8 - Good. 55 out of 211 reviews" "
Rating 6 - Okay. 17 out of 211 reviews" "
Rating 4 - Poor. 10 out of 211 reviews" "
Rating 2 - Terrible. 2 out of 211 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Ryan

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place is rundown, it’s high time for updates. It has an authentic charm in certain places. They really try hard with the food but it gets repetitive. It’s not a luxury experience, it’s more like camping. There are a lot of rules, like the showers closing at 9:30am, and we were reprimanded for being 5 minutes late to dinner.
Stayed 2 nights in Apr 2024
Response from Gora Kansuiro Assistant Manager on 21 Apr 2024
Dear Mr./Ms. RyanThank you very much for staying at our hotel.Thank you again for your evaluation of our hotel.We are very sorry that we could not provide you with the service you requested.We will consider and make improvements so that all our guests can be satisfied in the future.We hope that your trip to Japan will end with pleasant memories.Gora Kansuiro Front Desk

10/10 Excellent

William

Stayed 2 nights in Apr 2024

10/10 Excellent

Christopher, Clarence Center

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old ryokan located just a few hundred meters from Gora train station and you pay for authenticity and atmosphere of old Japan. Our suite was spacious and surrounded by views of woods and gardens. Staff was superb, spoke perfectly adequate English and tried to be helpful and accommodating. The multi course Kaiseki dinner as well as a typical Japanese breakfast completed the experience. We had access to a small private indoor Onsen in which we soaked more than once. Overall this was a very worthwhile stay and you can easily forgive some worn out pieces of furniture and drafty hallways (the outside temperature was barely above freezing during our stay). However, peeling wallpaper and patches of obvious, widespread black mold on bathroom walls cross the line between charming and unacceptable.
Stayed 1 night in Mar 2024
Response from 強羅環翠楼 on 26 Mar 2024
Dear Mr./Ms. ChristopherThank you very much for staying with us the other day.The hotel is only a 3-minute walk from Gora Station and has a large Japanese garden.We hope you enjoyed the time that passed slowly in your room, and that you were able to relax and experience Japanese culture through the hot springs and Japanese cuisine during your stay.We will continue to strive to be the ryokan of choice for many guests in the future.We sincerely look forward to welcoming you again.Gora Kansuiro Front Desk

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from 強羅環翠楼 on 26 Mar 2024
Dear Mr./Ms. Alyssa VenereThank you very much for staying at Gora Kansuiro.Thank you again for your appreciation of our hotel.We will continue to make every effort to satisfy all of our guests.We hope you will choose our hotel again when you come to Japan.Gora Kansuiro Front Desk

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at the Gora Kansuiro and glad we picked this hotel for our time in Hakone. We were a family of 3. It's a very old hotel which added to the charm of the area, we loved this and was a welcome change from modern Western hotels. The outdoor bath was incredibly peaceful looking out across the grounds. The food was a good experience and the hotel were very accommodating in serving vegetarian options for two of us, we were all soooo full :) All of the staff were nice and made us feel very welcome, a special mention to Yuka who was amazing. I want to visit Hakone again as there is more to see and much more hiking to be done; I would definately stay here again.
Stayed 2 nights in Feb 2024
Response from 強羅環翠楼 on 12 Mar 2024
Dear Mr./Ms. BenThank you very much for your stay.We do our best to accommodate those with allergies, food culture, and various other restrictions regarding the meals we serve.Although there are some cases where it is difficult to make such a request on the day of your stay, we were able to accommodate your request this time.There are many sightseeing spots in the Hakone Gora area.We hope you will visit us again.We will continue to strive to be the ryokan of choice for many guests.We hope you will visit us again when you come back to Gora.Gora Kansuiro Front Desk

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal chill end to a busy vacation
Stayed 2 nights in Feb 2024
Response from 強羅環翠楼 on 21 Feb 2024
Dear Mr./Ms. JuliaThank you for staying with us the other day.We hope you enjoyed your stay and how was your room?Our rooms are equipped with a full-heated hot spring bath.It is the perfect bath to warm up your body in the cold season.We hope that everyone enjoyed the hot spring in the main building, the hot spring in the guest rooms, and the open-air baths.We hope you will have another opportunity to stay with us again.Gora Kansuiro Front Desk

6/10 Okay

Jing

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very nice staff, good service, but open air hot spring is close because of the broken pump, so not worth this price.
Stayed 2 nights in Feb 2024
Response from 強羅環翠楼 on 20 Feb 2024
Dear Mr./Ms. JingThank you very much for visiting our hotel.Thank you again for your feedback.The open-air baths have been restored, but on the day of your stay, the open-air baths were suddenly out of service.We apologize for the sudden unavailability of the outdoor hot spring on the day of your stay.We will take precautions to prevent such a situation from happening again in the future.We hope you will choose our hotel again when you visit Japan.Gora Kansuiro Front Desk

10/10 Excellent

Hoi-Yung

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was very skeptical after reading some reviews but I am so glad we stayed. Staying Annex of the Ryokan was very much like staying in a historical museum. All the beautiful architectural details against a stunning backdrop of the surrounding gardens. Location is fantastic short walk from Gora station. A very sweet lovely lady whom served our dinner and breakfast, was very welcoming and cheerful leaving us happy with our stay.
Stayed 1 night in Nov 2023
Response from 強羅環翠楼 on 6 Jan 2024
Dear Mr. /Ms. Hoi-YungThank you very much for staying with us.We are very happy to hear that you enjoyed your stay with us.As a historic facility, there may be some inconveniences, but we hope that you will enjoy them as well.We hope you will have another opportunity to visit our hotel again.Gora Kansuiro Front Desk

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and beautiful ryokan surrounded by beautiful forest. Great staff with enough english ability to communicate with us. They even helped us forward our luggage to our next location! Also, incredible 8-course kaiseki dinners every night and delicious Japanese breakfasts every morning. Cannot recommend this place enough!
Stayed 2 nights in Nov 2023
Response from 強羅環翠楼 on 6 Jan 2024
Dear Mr. /Ms．AlexanderThank you very much for your stay at our hotel.We are very happy to hear your kind words.You can enjoy the unique seasonal scenery of Japan in the garden on the premises.We will strive to create a "wonderful" space and provide you with services that will impress and satisfy you the next time you visit us.We all look forward to seeing you soon.Gora Kansuiro Front Desk

10/10 Excellent

Jiuzheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A ryokan with decades of history and a very friendly staff team.
Response from 強羅環翠楼 on 6 Jan 2024
Dear Mr. /Ms. JiuzhengThank you very much for staying at our hotel.We hope to have the opportunity to welcome you again.We are very happy that you liked our hotel.We hope you will visit us again when you come to Hakone.All of us at Gora Kansuiro look forward to serving you again.Gora Kansuiro Front Desk

10/10 Excellent

Jurina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from 強羅環翠楼 on 5 Feb 2024
Dear Mr./Ms. JurinaThank you very much for staying with us.Thank you very much for your high rating!We look forward to welcoming you again.Gora Kansuiro Front Desk

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from 強羅環翠楼 on 5 Feb 2024
Dear Mr./Ms. JohnThank you very much for visiting our hotel.Thank you also for your high evaluation of our hotel.The hot spring bath is also very much appreciated by our guests.We are a traditional Japanese-style ryokan, and we will continue to make every effort to please all of our guests.Gora Kansuiro Front Desk

8/10 Good

Makiko

Travelled with partner
Liked: Staff & service
I had very rare experiences to stay in the beautiful place. Kaiseki dinner was absolutely delicious, all staff are very polite and friendly. it smells a bit musty because of the conditions loads are original which was built over 100 years ago.
Stayed 1 night in Sep 2023
Response from 強羅環翠楼 on 5 Feb 2024
Dear MakikoThank you very much for visiting our hotel.Thank you also for your high evaluation of our hotel.We are pleased to hear that you were satisfied with our kaiseki cuisine.We are a traditional Japanese-style ryokan, and we will continue to make every effort to please all of our guests.Gora Kansuiro Front Desk

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic experience. The staff were very kind and explained how using the public baths worked in detail, which was very helpful for first time visitors to Japan. The peace and tranquility were wonderful and we did not need for anything. The food is varied and filling. I will remember this trip for a long time to come. Thank you.

10/10 Excellent

Phoebe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very special place
Gora Kansuiro is a really special place. In the heart of nature, with beautiful greenery and onsens - I felt very relaxed. The customer service is incredible and the meals are a really amazing experience. The hotel is very traditional and feels slightly old and musty but this was charming to us. It was very clean and we would definitely stay again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Leila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!
Our stay here was unbelievable! From the moment we were greeted by a staff member in the parking lot, until we were walked out to our waiting taxi, everything was amazing! After we checked in we were given a tour of the ryokan and property. It is lovely! This ryokan gave us the authentic experience we were looking for with the tatami mat rooms, futons, yukatas and the meals. Time is taken preparing the meals and dinner and breakfast were probably the most beautiful meals we have eaten. They were also delicious! It was helpful that an English menu accompanied our dinner. All of the staff we interacted with were friendly, courteous and hospitable. In my opinion, this property undersells itself online and the descriptions do not adequately describe the whole experience. It was amazing!
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
It was an exceptional experience for our entire family!
Stayed 1 night in Jul 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for an Authentic Japanese experience
Our stay at Gora Kansuiro gave us the traditional Japanese hotel experience that we were looking for. Everything from the slippers,Tabi socks, Yukata (traditional robes), tatami mats, futons on the floor, and cuisine was AUTHENTIC. Being a total Westerner, I have to say I prefer a private shower option to the open single-gender baths offered, but we wanted traditional. The staff, with very limited English, was exceptionally courteous and friendly. The accommodations were very clean and neat. If you want an immersive truly Japanese experience, then I recommend a stay here.
Stayed 1 night in Jun 2023

10/10 Excellent

chloe

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This ryokan was so welcoming and nice. I stayed here with a group of 6 other friends, all from America. The staff were very friendly and helpful, especially the server we had for meals who spoke English quite well. The baths are all public, and stocked with all needed amenities. The open air baths are especially nice. I highly recommend this place. If we're ever in Hakone again, we will definitely stay here again!
Stayed 2 nights in May 2023

10/10 Excellent

Roxana, Sammamish

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Gora Kansuiro was amazing! We were treated like royalty. The rooms were very clean and comfortable. The gatden setting was very peaceful and I loved waking up to the sound of the stream running in front of my room, sitting in front of the open doors and watching the trees, the flowers and the birds. We had breakfast and dinner included and the quality of the food and service was impeccable. It was the best Japanese experience that we could have asked for. Highly recommended!
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

David S C

Travelled with family
Stayed 1 night in Mar 2023

10/10 Excellent

Britt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful ryokan, beautiful grounds, very convenient to the train station. The staff is amazing. The Expedia description undersells this place, google the hotel for a more complete description. Dinner and breakfast is served as part of the experience, a delightful multi course japanese meal. This is a special experience.
Stayed 1 night in Apr 2023

10/10 Excellent

Takashi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Arya

Stayed 1 night in Jan 2023

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed Gora Kansuiro for our first 2-night stay in a Japanese ryokan. We stayed in the Sakura room which was lovely and clean with a fantastic private onsen bath, as well as access to the shared open air bath. The staff were extremely friendly and helpful with good English. We had excellent Japanese multi-course dinner and breakfast provided for both days. Very close to Gora station for access to the Hakone area.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
気持ちのよいホスピタリティです
日本の昔からの由緒ある建物を旅館にしてます。 古さは否めないが、それを問題とする人はホテルに泊まるのがよいです。 案内や食事の給仕などのホスピタリティは、日本ならではのものですね。 気持ちのよい対応をたくさんしていただけました。
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Good location - close to the station, but still quiet. Hospitality was great - staff were extremely kind and polite and took very good care of us. Breakfast was delicious and different every time. Outdoor bath was lovely.
Stayed 3 nights in Feb 2020
Response from Gourakansuirou on 2 Mar 2020
Dear Sir/Madam, Thank you very much for using this hotel. I think that there were many points that could not be reached, but I am very honored to receive very warm words. We are grateful for the words you received and will continue to work hard on all our employees. We look forward to your use again, thank you. Best regards, Gourakansuirou Kazuhito Hiraoka

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kasei Room in February
I heard this ryokan was built in 1914. My expectations for the upkeep were met. I loved the old, Japanese country-side feel to this place. It was a couple's trip in the Kasei room. Much bigger then I assumed. Plenty of space for a couple to enjoy. The garden view with the springs flowing is absolutely breathtaking. It's only too bad that as a traditional ryokan I presume, they board up the windows at night. I would have loved to see the stars and sunrise with that garden from our room. Also, this hotel is very easy to get to, and was a very easy walk to the Open-Air Museum. And the kaiseki dinner was quite an experience, a delicious one, too.
Stayed 1 night in Feb 2020
Response from Gourakansuirou on 13 Feb 2020
Dear Sir/Madam, Thank you very much for using this hotel. I think that there were many points that could not be reached, but I am very honored to receive very warm words. We will continue to work hard every day to make every effort. If you come to Japan again, we look forward to seeing you again. Best regards, Gourakansuirou

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was unique with its personal hot spring and service was excellent.
Stayed 1 night in Jan 2020
Response from Gourakansuirou on 10 Jan 2020
Dear Sir/Madam, Thank you very much for using this hotel. I think that there were many things that could not be reached, but I am very honored to receive warm words. We look forward to your coming again, thank you. Best regards,

6/10 Okay

JJ, Los Angeles

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Here's the proper review for the: Japanese Room with Private Hot Spring Bath, Kasei, 1F In short, extremely expensive (I paid over 1,000 dollars for 2 nights) just because of the lack of care of the room and general appearance of the hotel. However, the property and experience is like no other in the area, and the food is much better than you could get in a Michellin rated restaurant. VIEWS ARE SPECTACULAR. You can't get a better view anywhere else in Gora. The property is huge, the Garden is probably almost as big, and prettier than Gora Park, really special. The outdoor bath is great, however one of the indoors (the one that in the evening is set for Men only) is no good. Needs restoration... it looks too dark, dirty and unsanitary. The room itself is tiny. Pictures available in Expedia makes the room look hube. NO, it is very small, definitely no more than 2 can stay here. Not a bad size for 2 in a ryokan, but is good for everyone to know. I don't mind the old looks of the room. It keeps the old Japanese house style alive and I like that. HOWEVER, the room is not kept well. Spider webs, dust, smashed bugs never cleaned off the walls, dirty/darker of constant use areas on the doors due to lack of cleaning, which could be easily cleaned by the staff, areas on the walls that have been just scratched for too long. The rooms need a VERY GOOD CLEANING, PAINT, and better up keeping, specially for the price they are charging. The hotel also needs some up keeping.
Stayed 2 nights in Nov 2019
Response from Gourakansuirou on 15 Dec 2019
Dear Sir/Madam, Thank you for using this hotel. There were a lot of things that didn't happen, which caused me a lot of trouble. We take your opinions seriously and will continue to work on cleaning and other improvements. Thank you very much for your valuable feedback. Best regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Very traditional
Great staff, very warm and welcoming! The Ryokan is very traditional along with the meals served. Could probably use some upkeep on the exterior
Stayed 1 night in Nov 2019
Response from Gourakansuirou on 15 Dec 2019
Dear sir/Madam, Thank you for using this hotel. Sorry for the inconvenience. We take your opinions seriously and will work to improve them in the future. Thank you for your valuable feedback. Best regards,

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Gourakansuirou on 15 Dec 2019
Dear Sir/Madam, Thank you for using this hotel. I think there were a lot of bad points, but I am very honored to be satisfied. We look forward to seeing you again. Thank you. Best regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this truly Japanese experience. Bathing, relaxing and the superb food and attentive staff. Truly appreciated staff who were patient with westerners who needed training to the food and slipper custom. Visit for the experience not just a place to sleep for the night while traveling. So happy we had this wonderful experience.
Stayed 2 nights in Nov 2019
Response from Gourakansuirou on 17 Nov 2019
Dear Sir/Madam, Thank you very much for using this hotel. I think that there were many points that I could not reach, but I am very honored to receive your very warm words. We will continue to work hard every day so that everyone can be satisfied. We look forward to seeing you again. Best regards, Gourakansuirou Kazuhito Hiraoka

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Amazing Experience
A friend and I spent 2 nights at Gora Kansuiro. It was our first stay at a ryokan and we had no idea what to expect.We had an amazing 8 sleeper comprised of 3 very large rooms and 2 bathrooms both with their own natural water hot baths. The room was traditional Japanese with tatami mats and Japanese sliding doors. It has a view of their awesome gardens. At night the 2 of the rooms are set up with a futon for sleeping. The 3rd room is a living room with a stocked mini-bar and green tea. The furniture was very dated but comfortable. Overall the room was clean, spacious and comfortable. However it is in need of some maintenance. The meals were incredible - what an experience. Dinner is an 8 course meal with all sorts of Japanese specialties - some I have never eaten before but nothing that I was not prepared to try. The preparation and service were superb. The food delicious. Breakfast is very traditional Japanese so be prepared. You are able to side order coffee! The team is very helpful although English is almost zero. We got by with digital translators and hand signals.
Stayed 2 nights in Oct 2019
Response from Gourakansuirou on 3 Nov 2019
Dear Sir/Madam, Thank you very much for using this hotel the other day. I think that there were many things that I could not reach, but I am very honored to receive your warm words. We will make every effort to improve the points you pointed out. Thank you very much for your valuable feedback. Best regards,

10/10 Excellent

Brayden

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
Incredible place to stay. Sadly, I only got to stay one night, but I would spend so much more time here if I could have. Gorgeous location and building, wonderful onsen, and outstanding staff. Favorite experience of my entire trip to Japan!
Stayed 1 night in Oct 2019
Response from Gourakansuirou on 26 Oct 2019
Dear Sir/Madam, Thank you very much for staying the other day. I think that there were many points that did not come, but I am very honored to receive your warm words. From now on, all employees will continue to make every effort. If you have a chance to come to Japan again, we are looking forward to seeing you again. Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Gourakansuirou on 12 Oct 2019
Dear Sir/Madam, Thank you for using the other day. I think that there were a lot of things that I couldn't reach, but I am very honored to be satisfied. We look forward to seeing you again. Best regards,

10/10 Excellent

susie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Authentic Japanese inn close to Gora station with excellent meals and very accommodating staff. The garden was beautiful
Stayed 1 night in Sep 2019
Response from Gourakansuirou on 3 Oct 2019
Dear Sir/Madam, Thank you very much for using this hotel. I think that there were many points that did not come, but I am very honored to receive very warm words. We look forward to seeing you again. Thank you. Best regards,

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is apparently over 100 years old and it shows. Everything feels rusty and moldy, and the air feels unhealthy to breath. I developed a stuffy, itchy nose during our stay which immediately cleared up after we left. When I used our private bath and looked up at the ceiling it was disgusting. The property is desperately in need of a refresh. The staff were friendly and the food was good, but otherwise I was happy our stay was only 1 night. There are much nicer (and more cost effective) places in the area. I felt ripped off for what we paid. The other reviews are not credible.
Stayed 1 night in Sep 2019
Response from Gourakansuirou on 20 Sept 2019
Dear Sir/Madam, Thank you very much for using this hotel the other day. This time, I was very inconvenienced in terms of our facilities. We will check and improve immediately. Thank you for your valuable feedback. Best regards,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
great food, outdoor bath is nice, staff is very friendly
Stayed 1 night in Aug 2019
Response from Gourakansuirou on 5 Sept 2019
Dear Sir/madam, Thank you for using this time. I think that there were things that were not perfect, but we will continue to make every effort. We look forward to seeing you again. Best regards,

8/10 Good

Josie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It is a very charming old Japanese building but some upgrades are needed in the bathing area. Due to the high humidity from the private hot spring, there is mould on the walls. Nonetheless, the room and the washroom are very clean. The meals were excellent, we really enjoyed the food and the presentation. The staff are very friendly and the service was great. We enjoyed walking in the Japanese garden and were able to appreciate the exterior of this historic building. A real Ryokan experience. We had a wonderful time.
Stayed 1 night in Jul 2019
Response from Gourakansuirou on 2 Aug 2019
Dear Sir/Madam, Thank you for using this time. There was a point of failure and I apologize for the inconvenience. We will do maintenance soon. Thank you very much for your valuable opinions. looking forward to seeing you coming again.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Gourakansuirou on 2 Aug 2019
Dear Sir/Madam, Thank you for using this time. I think that there were many points that did not reach, but I feel very honored to be satisfied. We look forward to seeing you again, so please do not miss.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Gourakansuirou on 25 Jul 2019
Dear Sir/madam, Thank you for using this time. I think that there were a lot of things that didn't reach, but I'm very honored to be satisfied. We look forward to your next visit, so please thank you. Beat regards,

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a traditional Japanese experience, this is the place. Very small, with only 14 rooms, which made the outdoor baths a private experience. Truly beautiful gardens and a very historical area. We will definitely visit Hakone and Gora Kansuiro again on our next stay in Tokyo. Thank you!
Stayed 2 nights in Jul 2019
Response from Gourakansuirou on 10 Jul 2019
Dear Sir/Madam, Thank you for staying here. I think that there were many points that I did not want, but I am very grateful for the warm words. We look forward to seeing you again. Best regards,

10/10 Excellent

Nata

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very unique and pleasant experience. Staff is welcoming. I loved open air bath experience. I don't think it's worth to have a private bath because the water was so hot I couldn't even use it.
Stayed 2 nights in Jul 2019
Response from Gourakansuirou on 7 Jul 2019
Dear Sir/Madam, Thank you for staying at this time. I was very sorry that the hot water in the bath was hot. I will be careful enough from now on. Thank you for your feedback. Best regards, Gourakansuirou

8/10 Good

Vlad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Gourakansuirou on 25 Jun 2019
Dear Sir/Madam, Thank you for using this time. Also, we look forward to seeing you when you come to Japan. Thank you. Best regards,

4/10 Poor

Kalani, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was accommodating, onsen was great though they failed to tell us that it was in a different part of building and outside in the garden. The indoor baths were gross and dire need of repair. The garden was unkempt and overgrown, buildings and overall property in absolute need of refurbishment. The front office was untidy and looked disorganized with papers and folders everywhere. The room and view we paid for was nice and quiet, it just didn’t match the level of cleanliness and experience you’d expect for the price we paid. One should not feel dirty after taking a bath! The property has so much potential, it just hasn’t been maintained for many years: dirty hall carpet, algae on walls and bath skylights, holes in screens (thus mosquitoes). Dirty exterior. It was disappointing because it has all the makings to be an exceptional property.
Stayed 1 night in May 2019
Response from Gourakansuirou on 7 Jun 2019
Dear Sir/madam, Thank you very much for using the hotel on an extra day. There were many points that did not reach, and I apologize for any inconvenience. Based on the words received, I will improve one by one from now on. Thank you very much for your valuable opinions. Best regards,

10/10 Excellent

LZS

Travelled with family
Liked: Cleanliness, staff & service, amenities
The meals were very tasty. The staff was extremely friendly and willing to help. The location is very close to train and bus stops. My only suggestion would be to improve English of the receptionist.
Stayed 2 nights in May 2019
Response from Gourakansuirou on 22 May 2019
Thank you for your valuable feedback. We will do our best from now on so that you can have a smooth conversation with everyone, thank you. Best regards,