Almost everyone was lovely in this hotel. The room was immaculate. The onsen was immaculate. The free drinks in the evening were fun. There were a few minor disappointments:
- one side of the hotel was closed; I think it might have had the public room with the view; I felt the hotel was a bit claustrophobic because of this.
- checking out we had hoped to get the Hyatt bus to the station but this bus wasn't available until 11am; to my mind that's a bit late as plenty of people have onward travel plans (ours included catching a train at 8:39am).
- with regard to the free drinks - this was nice but dangerous; some lovely waiter kept refilling my glass the first night and I wasn't paying sufficient attention; I think it would definitely be safer and probably be cheaper for the hotel to supplement the alcohol with a bit of free food/ nibbles. The second night we cottoned on and ordered some (paid for) nibbles but even then it wasn't all that much.
- an elderly Japanese staff member got cranky at me for wearing my slippers in the wrong part of the onsen; this was the part between the door and the shelving for the shoes; there is no sign and there was no collection of abandoned shoes at the door and I honestly can't see how I was supposed to know to take my shoes of at that particular point. Possibly this is obvious to Japanese people but as a guest in Japan this was the one and only moment in which I felt a local person was angry at me for a cultural failing.
Absolutely loved the hotel which oozes history. Felt like we were in some period film set in Meiji era Japan. Wood panelled reading room, conservatory for afternoon tea where John Lennon and Yoko Ono had apple pie, japanese garden. We had a japanese breakfast in the traditional Japanese dining area which was beautiful although the food was challenging to our Western taste buds (and we are adventurous - beware the pickled plum!). Western dining area available. Great bakery in the hotel grounds. Public bath (segregated by gender) in the basement was a fun experience although the bathing area and swimming pool are a little tired. Hotel is in a mountain village with antique shops and a great cafe by the train station. Well place for sightseeing in Hakone. Worth lingering in the hotel itself.
"A very nice hotel for couples as well as families."
We stayed one night in a very nice huge room with two western style beds and a japanese wooden hot spring bath. We enjoyed the onsens, both outdoor and indoor. The breakfast was an expansive buffet with many interesting dishes. Hotel staff were all very nice. Few restaurants nearby.
Between easy access to the train station, prime location for Hakone tours, massive baths, large, well-stocked rooms, and very generous breakfast buffets, this was the best hotel on our trip. It kind of spoiled us for the other hotels we stayed at.
It's quite literally across the street from the station (plus a walk-across bridge), with a bus station next to it where you can start the Hakone Round Trip as a great way to spend the following day.
The rooms are the same size as ones you'd see in America, and the hotel itself has two sets of huge public hot baths (one set per sex).
Breakfast is a free-access buffet, with the restaurants switching to reservation-only access later in the day (reservations are made by calling the front desk from your room).
The room is nice and spacious . It has a Japanese sit down table . Make sure to declare no of persons including children since they will charge 5300 yen/person . We had to call taxi from train station which took time and cost 1700yen . Beware their pillows are as hard as rocks they're so hard .their is free wifi in the room . It has fast speed .
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