I was pleasantly surprised when I saw the room. We stayed in room 24, it was spacious and clean. The location is great. It is true that you need to check in at La Casona de Don Lucas but you just cross the street and go up the stairs and it is to the left (about a block). Some of the other reviews complained about the noise but when you are in that area of Guanajuato the noise is inevitable. Also, we had no issues with the hot water.
I traveled with my mom, aunt and sister and we loved the room. Breakfast was included with our stay and it was at La Casona de Don Lucas. Breakfast was delicious, we were served fresh orange juice, a fruit plate, basket of sweet bread, you get a choice of eggs or chilaquiles. We asked for the chilaquiles and they were the best I have eaten. Coffee was fresh, food is made when you order it. I will definitely return to this hotel.
If you like to be in the center of all the action, this hotel is for you! It's right on the Jardin de la Union. My husband and I loved this hotel! The staff was so friendly and helpful. Betty, the concierge, was amazing! The hotel itself is lovely and we adored our room--Isabel on the 2nd floor. And while our room faced the Jardin, when the balcony door was closed the room was quiet. We highly recommend this hotel.
The hotel is in the perfect location. Close to everything I wanted to see and do. It was my first time in the city and only had one day. I arrived at 8:30 and they allowed me to check in early! The following day I was to leave at 3 pm, so I asked for a late check out and they we're able to accommodate until 2 which was perfect. The staff was great, the room was clean and the beds we're very comfortable.
The hotel is extremely nice, clean, and with great customer service. The bedroom was spacious and the bed was comfortable. It has an indoor and outdoor pool and everything appears to be clean at all times. We had an amazing view of the hills. The hotel is located on a hill and is about a 20 minute walk to the center of the historic part of town. One can also take a bus about a block away from the entrance of the hotel to downtown. The bus charges 50 cents per person each way. Overall, the hotel is an excellent place to stay and the customer service was incredible. I would definitely recommend the hotel to anyone and it is very nice place for a couple to stay. I also liked the fact that parking is included in the price. We left our car at the beginning of our stay and picked it up when we were left. In addition, the attention to details was superb. For example, the staff had placed a water bottle in the car for each of us when it was brought to us at the time of departure.
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