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Reviews of Hotel Rural El Refugio

3 out of 5
Hotel Rural El Refugio
Calle Cruz de Tejeda S/N, Tejeda, Gran Canaria

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 92 reviews" "
Rating 8 - Good. 47 out of 92 reviews" "
Rating 6 - Okay. 14 out of 92 reviews" "
Rating 4 - Poor. 6 out of 92 reviews" "
Rating 2 - Terrible. 4 out of 92 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

4.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is charming and in a quite setting. Basic facilities but okay for an overnight stay not a longer period.
Stayed 1 night in May 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent one night here whilst driving up through the mountains which was a scary experience.The hotel was good enough for one night and served its purpose.The restaurant was not open so we thought we would eat at the cafe/bar/restaurant next door to the hotel only to find that they closed at 17.30.We then booked a table at the hotel opposite and found the food inedible so we returned it and refused to pay.Don’t go to this restaurant.!
Stayed 1 night in Jan 2022

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Lovely friendly family feel, at 1510m high outside conditions can be harsh, but we were well looked after and enjoyed our stay.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
No answer to messages when we had to try to change booking due to our dog being terminally ill
Stayed 2 nights in Feb 2019

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Hotel was a beautiful location. Room was very comfortable. All the staff were very friendly and helpful. Wonderful views of the mountains.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

nigel, UK

Disliked: Property conditions & facilities, room comfort
5 stats for location, but not good otherwise
In the winter this place is very cold as it has little heating, thin bedding, draughty buildings. Generally old and worn out inventory. Needs a major upgrade. Price high in relation to what you get.

8/10 Good

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genuine Hospitality
The owners of this hotel were genuinely kind and helpful from the moment we arrived. The location in the mountains is a perfect place to start your hikes through the interior of Gran Canaria and the breakfast is well worth the addition as it is both well stocked to get you going and, being a small, more remote location, there aren't much for other options. The hospitality alone is worth the stay, plus the amazing views found down any trail that start just a few minutes walk away. Highly recommended original, local, and authentic hotel.

10/10 Excellent

Paul, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant place and staff! : )

8/10 Good

Brian, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great little find in the heart of Gran Canaria
This is a great little find in the centre of Gran Canaria. The owner Juan Manuel went out of his way to be helpful recommending hikes etc. The food in the evening was basic but very adequate and plenty of it. Breakfast was great! Although my room was a little dark (given how it faced) the hotel has a 'salon' with great views out to Tenerife for sunset. I would highly recommend this hotel. It's not luxury but the traditional rustic country feel makes up for this.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming hotel "on the top"
Very welcoming proprietors, nice lounge when log fire lit, fire needed during our stay as four days of thick ,fog and cold. Good breakfast

10/10 Excellent

Benjamin, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at el refugio whilst on a walking trip on Gran Canaria. The owner/host was a lonely man who went out of his way to be of assistance to us.. Very charming and always friendly. The hotel is cute and in a great area for the walks we wanted to do

8/10 Good

Denise, Puerto Mogan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic Comfort
Rustic, traditional, authentic and friendly.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Anette

Stayed 3 nights in Jan 2024

4/10 Poor

Dan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Ariel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Styrbjörn

Stayed 1 night in Nov 2023

6/10 Okay

ALFREDO

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Colchón de la habitación nº 2, horrible
Stayed 1 night in Aug 2023

6/10 Okay

philippe

Stayed 1 night in Aug 2023

4/10 Poor

José María

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Habitaciones muy pequeñas y las duchas poco prácticas (se inunda el baño)
Stayed 1 night in Aug 2023

8/10 Good

FIDEL ERNESTO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sitio muy tranquilo y bien localizada
Stayed 1 night in Aug 2023

6/10 Okay

Maria

Stayed 2 nights in May 2023

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel plein de charme
Excellent séjour de 2 nuits : hôtel bien situé au cœur des montagnes, à proximité de sentiers de randonnée magnifiques. Excellent accueil (couple de français installé à Gran Canaria) et restaurant de qualité: fondue, petit déjeuner copieux et varié...
Stayed 2 nights in Apr 2023

8/10 Good

Pascal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Mara

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Fazit: Tun Sie sich selbst einen Gefallen und suchen Sie sich ein anderes Hotel aus! Die Realität entspricht leider überhaupt nicht den schönen Bildern im Internet. Das ganze Hotel ist in einem sehr schlechten Zustand und Bedarf dringend einer Sanierung. Die Zimmer sind klein und sehr hellhörig, die Möbel abgewohnt, die Betten durchgelegen und unbequem, überall kommen Ameisen aus den Fugen (bei uns sogar bis in die Rucksäcke). Die alten Holzfenster lassen sich nicht vernünftig öffnen und schließen. Klimaanlage war defekt. Die Badezimmer sind winzig und die Dusche hat keinen vernünftigen Spritzschutz und läuft nicht richtig ab, sodass man jedes Mal das ganze Badezimmer flutet und wenn man Pech hat auch das Zimmer. Die Sauberkeit ist verbesserungswürdig. Die Gemeinschaftsräume wirken ebenfalls nicht einladend. Das Frühstück ist miserabel (Auswahl, Qualität und Service) und ist eher wie in einer Jugendherberge/Hostel als in einem 3-Sterne-Hotel. Abendessen für 20/25€ pro Person zzgl. Getränke haben wir daher vorsichtshalber gar nicht erst ausprobiert. Allein wegen des Hotels sollten sie sich lieber einen anderen Standort als „Cruz de Tejeda“ aussuchen, wie etwa Tejeda oder Artenara. Hinzu kommen, dass es nur ein Restaurant gibt und die Küche dort meist schon um 16 Uhr spätestens aber um 17 Uhr schließt und wenn Sie Pech mit dem Wetter haben (was zumindest im Winter sehr häufig der Fall ist), Cruz de Tejeda den ganzen Tag in dicken Wolken steckt, es stürmt und regnet.
Response from Hotel Rural El Refugio on 12 Feb 2023
Hello Mara, thank you very much for your comment, which will certainly help us to keep improving.Our small 30 year old hotel is constantly changing to improve our services without disturbing our guests. The size of the rooms is described in our profile, as well as the photos which are totally faithful to reality. We always aim to improve the services we offer and we would have liked you to mention in your review that we changed your room, despite your short stay, only because you wanted a "rain shower" and the first room had a normal shower tap.We accept your criticisms and take note of everything as an establishment, however, as grancanarios, we do not agree with your contempt for Cruz de Tejeda. Cruz de Tejeda, situated at 1500 metres above sea level in the centre of the island of Gran Canaria, is an ideal location to start a number of hiking trails, as well as being only 50 minutes by car from almost anywhere on the island. Because of this geographical situation, the climate is also a natural spectacle truly significant. Gran Canaria and the Canary Islands are not only sun and beach and many visitors should be aware of this and appreciate our land.Kind regards.

8/10 Good

Luis

Stayed 1 night in Dec 2022

8/10 Good

yvette

Liked: Cleanliness, staff & service
Très bien pour la randonnée
Établissement très bien situé pour les amoureux de la randonnée. Confort spartiate mais l'essentiel est là.Un grand salon où un micro onde serait le bienvenu à côté de la bouilloire et de la cafetière. C'est notre 2ème séjour.
Stayed 2 nights in Mar 2022

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice place
It is a very nive place to stay A fantastic contrast to the beaches of GC We shure come back!!
Stayed 1 night in Feb 2022

10/10 Excellent

Radoslaw

Stayed 1 night in Dec 2021

8/10 Good

MIGUEL ÁNGEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen sitio para una escapada
Hotel recomendable para una escapada corta. Entorno agradable, instalaciones limpias. Buen servicio en general. Lo único malo fue el resto de clientes que se alojaban, irresponsables que no respetan las medidas básicas de seguridad ante el Covid, como el uso de las mascarillas en zonas comunes.
Stayed 1 night in Dec 2021

6/10 Okay

Birgit Merete Bjerregaard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Koldt. Godt vandreområde.
Koldt og mørkt. Ingen varme på værelset eller morgenmadsrestauranten. Vi lånte en mobil radiator til værelset. Morgenmad ok til 8€. Venligt personale. Ligger godt for Vandreture i området. Husk at købe ind på vej derop.
Stayed 5 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

María del Pino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Dubis

Stayed 1 night in Aug 2021

8/10 Good

Juan Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy acogedor
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Room comfort
El hotel es bonito , solole falta un poco de limpieza ya que cuando fui ,la persona encargada de la limpieza lo habia dejado , en cuanto al servicio no tiene cocina el desayuno es un poco escaso para lo que se paga . La amabilidad y el cariño inmejorable .yo creo que eztarian pasando pir un mal momento por ezo doy la pyntuacio. De la lumpieza
Los jardi es estan muy bien cuidados y limpios
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Familiär und mit viel Herzlichkeit geführtes kleines Hotel. Wir werden auf jeden Fall wieder buchen. Wünschenswert wäre ein deutschsprachiger Fernsehsender. Ansonsten alles bestens.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Delicious breakfast. Basic but clean bathroom. Friendly hosts. As everywhere on Gran Canaria pillows were not very comfortable. But this is also a personal preference.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mysigt
Mysigt ställe med trevliga ägare. Nära till fina leder.
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel muy acogedor con un trato muy personal y un entorno precioso.
Stayed 2 nights in Dec 2018

6/10 Okay

Finn

Et spesielt sted, med sin egen atmosfære. Særdeles hyggelig hotellvert som tiltaler deg med fornavn, ønsker deg god morgen når du kommer til frokost og er alltid meget vennlig. Fint uteareal med hage og basseng. Hotellet pærer preg av å være noen år, litt slitt, men koselig at det er en gammel stil. Frokosten var enkel og ingenting hjemmelaget, ikke ferske brødvarer og lite lokalmat.
Stayed 1 night in Nov 2018

8/10 Good

Olaf, Berlin

Liked: Cleanliness, staff & service
Nettes Hotel in den Bergen
Wir waren ein paar Tage da, es war wunderschön. Leider wurde im Hotel nicht mehr gekocht und die 2 Restaurant in der Nähe hatte 18.30 Uhr Küchenschluß. War aber nicht schlimm man konnte 18.15 Uhr da sein un bekam was. Da die Nächte schon sehr kalt waren, war der Pool dies auch. Würde nochmal hinfahren.
Stayed 3 nights in Sep 2018

8/10 Good

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic look and great location
Great atmosphere, very cosy. Pool and bar looked great (couldn't join, it was cold outside though - mid-June). The walls are quite thin and you can hear other guests which is quite annoying. Other than that, it was lovely
Stayed 1 night in Jun 2018

10/10 Excellent

Ainhoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para repetir
Muy acogedor, como estar en casa tanto por el establecimiento como por el personal. Desayuno muy bueno y variado. Muy bueno para desconectar, un sitio lleno de paz y tranquilidad!!
Stayed 2 nights in Jun 2018