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Reviews of Apartamentos LIVVO Koala Garden

4 out of 5
Apartamentos LIVVO Koala Garden
Calle Geminis, 2, Maspalomas, San Bartolome de Tirajana, Gran Canaria

Reviews

7.2

Good

Rating 10 - Excellent. 39 out of 289 reviews" "
Rating 8 - Good. 129 out of 289 reviews" "
Rating 6 - Okay. 88 out of 289 reviews" "
Rating 4 - Poor. 22 out of 289 reviews" "
Rating 2 - Terrible. 11 out of 289 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Julia

Disliked: Cleanliness, room comfort
Dirty and low standard
Stayed 3 nights in Dec 2021

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, room comfort
The best
It was really fun and beautiful area , close to a lot of things
Stayed 4 nights in Jul 2020
Response from Domingo López on 2 Aug 2020
Dear Victoria, Thank you very much for your review. Nice to know you has a good time in Koala Garden. We hope to see you again :) Kind regards

8/10 Good

Verified traveller

Stayed 7 nights in Dec 2018

8/10 Good

Frode

Liked: Cleanliness, property conditions & facilities
You usually get what you pay for.
Nice touristy place with common pool open 8 hours a day. Not a lot of things to do or see in the area but we come here for the climate not the culture. We went without WiFi for our first 30 hours of a 3 day visit until it was repaired. Overall an ok place.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and tidy accommodation well maintained.Kitchen not really good enough for cooking decent meals and too small
Stayed 6 nights in Nov 2018

8/10 Good

Robert&Hilda, Liverpool

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our apartment and the lovely palm tree outside for shade.The pool was good and the gardens were lovely. The apartment was clean and well serviced.Staff all very efficient.We loved the apartment but only criticism is the kitchen facilities were a bit sparse. ie. No kitchen knife,no bowl for use in the microwave and our hob didn't work but was eventually replaced with new. Overall, really enjoyed it and pleased with most things.
Stayed 7 nights in Nov 2018

8/10 Good

Stephen , Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
A great plaice if you have children but want them to be safe. The apartments were clean and well maintained. Staff were friendly and helpful. The kitchen has all the basics for breakfast or snacks. Would recommend eating out rather than cooking. Cleaning staff efficient. Check in and check out very quick. U.K. tv signal was not working on our visit should that be something you need. Room has a free safe but you need a refundable deposit for some items such as tv remote or an iron. Not an issue but each is €20. Money refunded ok on check out. Overall a very good experience and we will go back for a longer stay.
Stayed 3 nights in Apr 2018
Response from Apartamentos THe Koala Garden on 16 Apr 2018
Dear Stephen, Thank you for such a nice words about your recent stay with us. We deeply appreciate the time you have spent writing this review. We take note of the comments about the TV channels. Kind regards, Management

8/10 Good

Kaz, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean basic apartments
On arrival fridge would not close replaced within 30mins, free safe stopped working again sorted straight away have no complaints other than we couldn't get drinks at the pool and couldn't pay additional amount to do so meaning we had to go out a lot. Only 5 euros in taxi's and free bus supplied. Very reasonable nice break
Stayed 7 nights in Mar 2018
Response from A on 16 Apr 2018
Dear Kaz, Thank you for taken the time writing this review about your recent stay with us. We deeply appreciate your nice words and take into account your suggestions. Kind regards, Management

6/10 Okay

Lisa

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Gran Canaria Feb 2018
LOVELY POOL AREA BUT THE APARTMENT WAS TIRED & NEEDED AN OVERHAUL
Response from Apartamentos THe Koala Garden on 3 Mar 2018
Dear Lisa, Thank you for have taken the time writing this review about your recent stay wiht us. We appreciate that you loved our common areas and related to the apartments we regret you did not like them. We remain at your disposal for anything you might need. Best regards, Management.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Great, inexpensive hotel and worth a visit.
Loved this hotel. British was the minority at the time of travel but this was ok. Hotel was quiet, clean. The staff weren't overly friendly but not rude either. Location is ok if your hiring a car, it's a bit of a treck to anything other than holiday world. I would stay again

8/10 Good

Mark, Wales, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large hotel complex, great location
Having read previous reviews we thought e were at the wrong hotel!! Plenty of space around the numerous pools, no shortage of sunbeds or umbrellas, and the rooms were large with more than adequate self-catering facilities. We are a couple with a six year old daughter and we had a thoroughly enjoyable stay. The location was very good with Holiday World within a five minute walk - bars, restaurants, fair rides and kiddies park. The hotel is situated on the main highway bus route - Las Palmas to Puerto Mogan - with a stop right outside. The quaint traditional village of San Fernando is one stop way with great Tapas bars and restaurants.

6/10 Okay

Pinkney family, doncaster

Liked: Cleanliness, staff & service
You get what you pay for.
Good base to explore the lovely island. For the price, cant really fault the accommodation.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort
Overall this hotel is excellent value for money. The rooms are a little worn but very clean and functional. Ideal stay for families. The kids club is amazing and the girls working there are wonderful. We were self catering and the kitchenette area was small but again functional, the local Spa supermarket (5 mins walk) had everything we needed to make breakfast and lunch. Very close to the Holiday World complex, again amazing for the kids. Beach is not too far, either a free bus or a 4 Euro cab ride. Very easy to get about. The only criticisms I have are that with all the pools the hotel has none of them are shallow enough for children under 12 (ish) to reach the bottom, so not ideal for our 5 year old who's still learning to swim. Also I repeatedly asked for late check out and was told to come back the morning we were leaving, to be told no. The hotel was nowhere near full capacity, I really don't understand why they couldn't accommodate?! But overall a very happy stay, would go back!

8/10 Good

donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel itself was ok bar not up to much but was pleased with the rooms

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very rude staff on the check in.
Not only rude and unhelpful staff but the room that we got wasn't cleaned properly, very strong smell of drainage. Room need very serious attention.

8/10 Good

family with kid, London

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
good hotel for 3 star, beds are uncomfortable.
generally we enjoyed stay in this hotel as quied and great frendly staff, no much choices of food but enough to keep your stomach full . 7 min on FREE bus to the Maspalomas beach, running 3 times a day. Shows every evening but after show nothing to do atol. Kids club not safe enough to leave your child with out parents. some times was broken glass on the floor next to the swimming pools , takes time to cleaned. poor choice of drinks, coctail's says made from natural fresh fruits, not true, all mixed with basic concetrate juce from the paper packs. mattresses horrible, cheap, pillows even worse. 2 days room was not cleaned. Not great wi fi, have to pay deposit of €20 for remote control, but you can control TV with out remote. will be great to have some lights on the steps next to the pool as evening time they are not visible and easy to felt down. apart this the facility have Large Rooms and relax atmosfere, will diffinately come back again.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check out day
All ok until sat 18th when I had requested by phone with expedia a stay on 18th as our flight returned 19th...the manager was ignorant, unpleasant and totally unpleasant even threatening to dump our clothes etc on the street....al this with 3 children...did not accept there was an error did not offer to assist in any way shape or form...was just rude and unhelpful

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Derrick

Disliked: Staff & service
Average Stay
Stayed here for new year , this i a vast place with 4 complexes each with its own pool. However at this time of year the sun is quite low so the apartments on the west side get little to no sun at all on the balcony's we asked to change apartments twice and were told that there was nothing available however there was at least 2 - 3 that were empty . so be aware ! the area is OK and if you don't mind a short walk you can be in playa and the yumbo in just 15 mins There is a shop in the complex which is expensive and a spar just 3 mins away but again expensive about 30% more expensive . The apartments are a good size and tidy enough but could be better laid out , the kitchen area leaves a lot to be desired there is no work top !!! so if you are cooking there is nowhere to put any plate cups ect really badly designed , maybe this is to get you to take up the buffet for 10.95 , i suggest they shave a bit of the bathroom which is huge and add it to the kitchen , also very few utensils for cooking also as the same with most places in GC no scrubber for dishes and the T towel was never changed in a week. As for cleaning the towels were changed nearly everyday however the floor never saw a mop the entire time we were there in fact it rarely saw a broom . Oh one last thing BE AWARE the TV is slap bang on same wall as the bedroom of the apartment next door . It was ok but would only return as a last resort .

10/10 Excellent

Katharina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
it was nice when it was new
I think when it was new, it was a very nice hotel. Unfortunately, it is really old and in bad condition overall. The shower was rotten, the front door had seen better days. There was not really enough cutlery and plates, also no cooking equipment (1 pot and 1 pan, that was it). The internet connection was bad. The cleaning was not so good also, as we found this huge glass splitter on the floor next to the sofa. Luckily nobody stepped in, could of been a bad injury.

4/10 Poor

Fritha, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go here
The room's were quite unclean, the bed's were really uncomfortable. There was a free bus service from the hotel to a nice beach but this was the only freebie. The WiFi was not free, and when we did get it it was super slow. The air con was incredibly weak and was capped so you can't adjust it. The hotel cleaning staff were incredibly loud and woke us up every day at 8:30am. The hotel is a 30 min walk from the centre but taxis are quite cheap, about 4 euros for most places.

8/10 Good

Bo, Kent

Liked: Staff & service
Value for money
Standard adequate to the price. Good facilities. Staff need to be more friendly (except Ruben who made an exception of the rule).

8/10 Good

Kata, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for this price to stay!
We had a lovely week there. Quite good food, close to the beach, shopping center and motorway.

10/10 Excellent

Sarah, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Welcoming Apartments
The apartment complex its self is old and quite tired but the refurb of furniture, bedding and curtains is bright and colourful. The staff are very friendly and helpful. Breakfast was amazing, lunch and dinner the usual array of buffet style food. The animation team are so friendly (not at all pushy) just great fun and work there socks off to make everyone feel happy. There is a free bus service to the beach which takes about 15mins. Overall for what we paid it was great value for money.

8/10 Good

Keith, London

Liked: Room comfort
Family holiday in Koala gardens
Very pleased overall with the hotel, Food was good, day time activities by the pool was excellent , the day time / evening Rep was very pleasant and always got people involved. Rooms were comfortable and plenty of room. The day time Snacks could be improved by varying the selection. The bus service to the beach was good, although there was much as far as additional bars etc outside the hotel, (there was a Fun fair across the road, but only had a few bars and restaurants. A taxis was required for the nearest Shopping center. The family enjoyed the hotel / holiday and good value for the money spent.

6/10 Okay

Verified traveller

10/10 Excellent

EJ, LEEDS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed for 1 week,and i was very pleased with everything!If you have car,perfect ,coz little bit too far from the beach

2/10 Terrible

alan, calif.

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible place, avoid. Go somewhere else
This place is far from anything interesting, including restaurants. Room smelled musty, door hard to open, air conditioning seemed non existent. Couldn't open windows because mosquitoes came in, had ants in my bed! Need to leave deposit for remote control but Tv had horrible reception anyway. No maid service on Sunday! Wouldn't dare eat here I would have checked out but had prepaid hotel. Worst hotel experience ever. avoid!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
O.K.
This apartment was fine however, the beds need replacing and also we didn't realise that the cleaning did not take place on Thursdays! The staff were very helpful.

6/10 Okay

Lisa, Wakefield

Disliked: Room comfort
Don't judge a book by its cover
From the outside the apartments looked clean and well maintained. Inside is a different story. I can only speak for apartment 409. The bathroom was functional but could do with an update,broken tiles etc. Plug sockets were loose and one in the bedroom was hanging off the wall. There were ants in the bathroom and kitchen sinks (bug spray can be bought from the on site shop) Beds weren't great,could feel the springs. It wasn't the worst place I've stayed and the pool areas looked good but i don't think i would go back

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good location
We enjoyed our stay. It was in a quite and good location. Taxi from hotel were cheap. Staff were welcoming. Spacious studio with catering facilities. Pleased we had heating in the apartment as evening temperature in December was a bit on the chilly side!

6/10 Okay

Loren, London

Disliked: Cleanliness, property conditions & facilities, room comfort
The Koala Garden Suites Hotel is in a quiet area
Enjoyed our stay in Gran Canaria. Very hot and we went in October half term - temp up to 35c. The staff were helpful. The hotel provides a free bus service to the beach. Not much to do in this area apart from Holiday World. Supermarket nearby didn't have much but the Spar was much better.Puerto Rico was a lot more busier and more shops and things to do. Angry Birds which was a disappointment but not complaining too much because we got free tickets! The beach was packed but good for young kids and adults. You can get a bus to Puerto Rico from just outside Holiday World. We went for a camel ride which was enjoyable. My son liked Masplamamos beach because of their big waves and there are number of places to eat at a reasonable price. A taxi cost 4.50 euros to Masplamos. I would go back to Gran Canaria but will stay somewhere else not Koala Garden. The rooms are "cleaned" by housekeeping and this involves turning over the pillow and making the bed. Bedding wasn't changed until I spoke to reception. There is no entertainment unless entertainment is a man singing by the pool or bingo! Luckily my son was very tired at the end of the day so didn't need evening entertainment.

6/10 Okay

Neil, London

Liked: Staff & service
Disliked: Property conditions & facilities
Recent stay at Koala
Access is the main problem - its worse than Colditz to get in and out of. I have mobility problems and having to walk round the perimeter enter via reception then walk round inside the perimeter to get to my apartment is very annoying. There has been a reduction in the equipment provided for instance there was no corkscrew , egg cups or teapot.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, Good Location, Helpful Staff
From moment of arrival staff were very helpful. The room was classed as the basic one but with twin beds, 2 sofas, TV, fridge, cooker, a bathroom you could hold a football match in, I was surprised on the standard which was excellent. I've seen other reviews complaining about noise around the pools with children and kiddie songs blasting over the speaker system - this was not the case on my trip and this was during the school holidays. Resort is close enough to an adventure park with restaurants, etc. to walk and far enough away that you didn't hear any noise coming from it. Shuttle service to the beach is 3 times in the morning and 3 returns in the afternoon. A Supermarket is on site so there is no need to go venturing for shopping and there is a decent restaurant to. Enjoyed every minute and would definitely go back there!

8/10 Good

moe, Wellingborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, apartment style with kitchen.
Very nice holiday with lots to do. Very hot and people are friendly

6/10 Okay

roger, uk

Disliked: Property conditions & facilities
hotel
hotel not to bad but not much to do unless you have a car or don't mind getting a cab every where you need the beach bus as beach is no where near walking dissents

8/10 Good

Jeremy, Birmingham

Liked: Staff & service, property conditions & facilities, room comfort
Second visit
I have stayed at the Koala gardens on my last visit. Remember prior to booking this is at the budget end of the market. Personally all I want is a room a bed and a bathroom. The added bonus of air conditioning helps keep the room cool at night.

8/10 Good

David&Ruth, UK

Liked: Cleanliness, staff & service, room comfort
The hotel, was dated but clean and tidy. it was a bit further away from the beach than we had thought, about an half hour walk, or you could use the free bus provided. Free WiFI would have been a bonus, as its always nice to keep in touch with those at home.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

FJS, London

Liked: Cleanliness, staff & service, property conditions & facilities
Koala
It was good.

6/10 Okay

Verified traveller

Disliked: Staff & service
Easy , cheap and basic
Good apartments but be prepared to walk to the centre and the beach In a week we must have walked 150 kilometers. Maid service not efficient. Pool for kids and then one for adults around the corner which was good. Clean and spacious when we first arrived which looked value for money. I would stay here again but for us it was too far from anywhere especially the beach. The bus is predictable timings be prepared to get pushed by the elderly Northern Europeans to get on board in the mornings to ride to the beach.

6/10 Okay

Kass, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very basic hotel with urgent need to be updated
Very basic hotel. Some bits need to be exchanged asap- broken shower head, yellow toilet seats, ripped old bed linen. Fairly good food. Swimming pool areas were not being cleaned every day. The stay was v cheap- so may say- good value for money... They provide free transport to the amazing, beautiful beach, though. Nice, polite staff, well- most of them.

10/10 Excellent

Olivia, Luxembourg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
carefree and relaxing holiday
Being a huge fan of the Canaries in general, this holiday again was nothing but relaxing and good fun. The apartments are clean and spaceous, with little terraces overlooking several outdoor pools. Never any problems with noise and the staff were always very eager to help. We met quite a few guests who had been coming back to Koala for years. When you get into the airport the number 66 bus will take you in the direction of Maspalomas and will drop you a few minutes walk from the main reception (walk past the little complex with a few bars/restaurants & bowling alley - down through the underpassage which avoids crossing the road and when you come out you will see signs leading you to reception). These apartments are about a 5 minute drive (or a 20/30 min stroll) from the beach but at reception they will give you a little card which permits you to use a shuttle service to and from Koala for free (alternatively a taxi is about 3 euros each way). In general I think this was incredible value for price and I would definitely go back to Koala again!

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort

8/10 Good

Jezinbrum, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Location suited us as it was central for the road network. Room was more than adequately equipped. Kitchenette was small but had two ring hob, microwave oven, coffee maker, kettle and toaster, and, fridge.all of which worked perfectly. Maids came round every day bar one to make up beds. We did not use Restaurants as we were self catering. Small supermarket nearby and others not too far away. Only small issue was that all room electrics (except fridge) were activated by room card on arrival in room. The aircon needed resetting each time but got hang of it after a day or so. Security around site was good as the gats could be opened with room key except after 20.30 when you had to go via reception. Overall enjoyed place. Not bad value as this is budget hotel. Even the local cats were friendly enough :)

10/10 Excellent

Stu, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Lovely peaceful place - a bit away from the beach but free bus service / cheap taxi, and plenty parking. Excellent value for money and well looked after. plenty activities for the kiddies - maybe not ideal if you are looking for nightlife though.

6/10 Okay

Verified traveller

the hotel is very good value, spacious accommodaton though not very bright, quite conviently located

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for kids if all you want is a pool...
This is our second trip to Koala Garden Suites in Campo de Golf, Maspalomas, Gran Canaria. We chose these apartments due to the five pools which are spread around the complex. The main pool has a bar and restaurant and the kids club is based there too. A kids play area is right next door ideal for the little ones when they want to get out of the pool for a while. The other pools are smaller and located within a small circle of apartments so are quieter. Plenty of sunbeds and parasols to go round. The one bed apartments are roomy, with two beds in the separate bedroom (queen sized) and two single sofa beds in the lounge which are perfect for kids. The simple kitchen area has two rings, microwave and toaster and coffee machine - okay for making simple meals. Plenty of crockery and few pots and pans. The restaurant serves simple meals at lunchtime, pizza, salads, burgers etc, never ate there in the evening however. Staff are all friendly. There is a free bus to Maspalomas beach. The surrounding areas are mainly other apartment blocks with restaurants and the Holiday World complex (arcades, bowling, amusements, rides etc). A few minutes further is Faro 2 shopping complex with some restaurants and shops. If you are just after a pool side holiday then its perfect.

6/10 Okay

Jo, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would use again but not if I wanted the night life
I was visiting my daughter who lives in Gran Canaria and this hotel was perfect for me. It had air conditioning, maid service every day, courtesy bus to beach, was pretty quiet, had restaurant, good pools and pleasant surroundings but my daughter had a car so could come and pick me up. You could get a cab easily but if you wanted to walk anywhere it was very difficult - especially in 32 degrees! It was possible to walk to the beach (if you wanted a fairly long walk) but it was mainly along busy roads. However, if you are content to get a cab everywhere, then it would be perfect.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort