Ratings based on 1,330 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Central hotel close to shops and restaurants

Posted 20-May-2015
Pros: very pleasant
Cons: First floor rooms (esp 93) get awful noise from wedding parties below until 1am!!!
First floor rooms (esp 93) get awful noise from wedding parties below until 1am!!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom T.

ausgezeichnete Lage !!

Posted 18-May-2015
ich würde das Hotrl immer wieder buchen ! Die wichtigsten Sehrnswürdihkeiten und alle öffentlichen Transportmittrl sind schnell zu erreichen, ebenso gute Pubs . Personal ist äußerst freundlich und hilfsbereit !
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Göteborg

Mycket fint hotell mitt i staden.

Posted 18-May-2015
Pros: Utmärkta vackra rum, serviceminded personal, och närheten till allting.
Cons: Kylskåp/minibar på rummet.
Location: Besöka Edinburgh Castle och National Gallery på promenadavstånd.
Vackert hotell, nära till alla sevärdheter. Mycket trevlig personal, fint bemötande. Vårt rum var mycket fint, dock var vi tvungna att nedgradera oss en aning på grund av en vattenläcka, men även det rummet var utmärkt! Underbar frukost! Tråkigt nog var hotellets egen restaurang under renovering, varför vi var nödgade att gå ut på stan för att äta middag. Detta framgick inte vid bokningen.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-May-2015
Personnel et hôtel en tout point à recommander.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom surrey

Lovely hotel, great staff

Posted 16-May-2015
Amazing, lovely hotel and staff, would highly recommend
3 out of 5
Recommended
for Everyone
by A verified travellerfrom toronto canada

Convenient location

Posted 13-May-2015
No complaints. Clean room. Central location. Nothing more to say. Unexceptional
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Gloucestershire

Great location.

Posted 10-May-2015
Pros: Location, room quality , helpful staff
Cons: Check in a little slow at peak
Location: Central Edinburgh - whats more to say!
Busy but managed well on election night. Undergoing renovation of their restaurant so not 5 this time but otherwise excellent stay
4 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco, CA

Cute hotel, but avoid the renovation

Posted 08-May-2015
Pros: location, view from the roof, charming room
Cons: noise, noise, noise
Location: center of the city, easy walking distance from main attractions
Reasonable price for a fantastic location and charming hotel. The view from the rooftop panorama suite alone was worth it for me, but I loved the room and thought the accents like the purple wool blankets were a nice touch (this is Scotland after all!). But I have to say, do not come here during the renovation-- being awoken every morning at 8 am by pounding and hammering was extremely unpleasant. When I mentioned this to reception at check out they were surprised that this had impacted my stay, which is just insane. Also, we were gone all day and yet nobody came to make up our room. Maybe it'll be better when they're done with the renovation.
2 out of 5
by A verified travellerfrom London, UK

Terrible Staff

Posted 06-May-2015
Pros: Its location
Cons: The level of staff professionalism
I have stayed at 4-star hotels before but this is the first time I witnessed terrible customer service in a prestigious hotel such as The George. The concierge wasn't helpful at all and had attitude problems. During my checkout, I requested a late checkout by calling from my room's telephone and the receptionist quickly approved. When I went out of the hotel and saw the time, I had to make a phone call requesting to postpone the checkout time 30 more minutes and they agreed. When I got back to the hotel, packed my things and went down to do the checkout, I was shocked that the receptionist did not postpone the checkout! When I argued with her, a colleague of her approached us and told her that I did call to postpone! They gave me a confirmation on the phone but didn't document it in the system! What professionalism is that?! The most furious part of the check-out procedure was that they charged us for requesting a late checkout without telling us prior to doing the checkout!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Torquay

Potentially good hotel in excellent city location

Posted 04-May-2015
Pros: The staff and location
Location: Central to city and public transport [excellent bus system]
Believed that we had booked a 'standard room' but were charged for a 'superior' room. On arrival we were given a 'standard' room as all others allocated ! This room had no air conditioning and was located over a small road so that with the necessary open window it was a very disturbed night, increasingly so as delivery trucks etc. were using the road from 6 am. We complained next day and were moved to a 'superior room as booked, however, although we now had a/c we were disappointed that there was no refrigerator in the room. [note: this is the 2nd time that we have been placed in a lower grade room when booking via Expedia.] We were further disappointed to find that the bar and restaurant and top three floors of the hotel were not available as they were being completely refurbished. We had not been advised of this at the time of booking. Overall, what we were able to experience of the hotel was fairly pleasant, and the staff were exceptional, but we will be much more cautious if we ever make future bookings via Expedia.