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Reviews of Old Waverley Hotel

3 out of 5
Old Waverley Hotel
43 Princes Street, Edinburgh, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 426 out of 1007 reviews" "
Rating 8 - Good. 389 out of 1007 reviews" "
Rating 6 - Okay. 127 out of 1007 reviews" "
Rating 4 - Poor. 43 out of 1007 reviews" "
Rating 2 - Terrible. 22 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central position.
Stayed 2 nights in Apr 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

Fraser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed for touring the city and very easy to get to and from bothe airport and murrayfield. Comfortable. Good breakfast.
Stayed 2 nights in Apr 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

6/10 Okay

Johanna

Travelled with partner
Very average accommodation but great location
Stayed 2 nights in Apr 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service, great sleep. We will return for another stay.
Stayed 6 nights in Apr 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

Charise

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was within easy walking distance to old town as well as transport to and from the airport. The alley behind the hotel was noisy, beginning at 5am. The staff were friendly. The bed was comfortable but with only 2 small windows the room was dark. We would stay at the Waverly again but would request a front facing room.
Stayed 4 nights in Mar 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon - on which occasion you should request a room with a Castle View, for the ultimate Old Waverley experience.

6/10 Okay

David

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Carpeted floors were kinda gross, there was no phone in the room to contact reception or order room service, they gave me the wrong luggage when I went to pick it up from storage (they didn't check the tag number). Aside from that, it was a reasonably priced and reasonably comfortable stay. It is exactly worth its 3-star-rating.
Stayed 1 night in Mar 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Dear David, Thank you for taking the time to review us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We understand that there are some areas of disrepair and damage throughout the property and we are continuously carrying out refurbishments. We are currently in the process of renovating all rooms and public areas of the hotel, which includes replacing all of the carpeting in bedrooms, and regret to hear that you did not experience one of these updated rooms. We can only apologise again for any confusion regarding stored luggage. We are glad that this was quickly rectified for you. We do hope to see you again soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff in the perfect Edinburgh location
Stayed 3 nights in Jan 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Kayleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the old Waverley , lovely breakfast, room clean , and all attractions walkable. Staff were very friendly
Stayed 2 nights in Mar 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

6/10 Okay

Bo

Liked: Cleanliness, staff & service
I liked that the hotel was in the center of Edinburgh. I did not like that there was nowere to put your clothes.
Stayed 7 nights in Mar 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We do hope to see you again soon.

10/10 Excellent

Maida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 3 nights in Mar 2024
Response from AH-Res on 15 Apr 2024
Thank you for takeing the time to give us such postive feed back on your time with us,

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service
Great location, helpful staff. Street noise was a problem at night .
Stayed 4 nights in Mar 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Viraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great distance from everything. Staff was very helpful
Stayed 2 nights in Mar 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and convenient location Lovely views from my room and public rooms . Lots of stairs make it difficult for anyone like me who is unsteady on their legs. Staff very helpful.
Stayed 1 night in Mar 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We understand that the stairs leading to the reception are not ideal - especially for elderly guests and those with mobility issues or heavy luggage. As is stated on our website and all of our booking partners’, the Old Waverley Hotel is a listed building, meaning it is of 'special' architectural or historic interest, which enriches Scotland's landscape. Sadly, this means we cannot have a lift from the ground floor, due to the age and characteristics of the building, but we do offer a concierge service. We are glad to hear that you had such a pleasant time with us, despite this issue, and we can’t wait to welcome you back soon.

10/10 Excellent

Alexia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff are friendly and so helpful. It is the nicest place we have stayed in during our many trips to Scotland. Highly recommend!
Stayed 6 nights in Mar 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

melissa

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Laura J.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was an absolutely fabulous period hotel, well updated, phenomenal staff, adequate dinner options at the in house restaurant/bar. The elevator is small, but efficient. The staff was gracious about helping carrying baggage up stairs to the check in. The location can NOT be beat for access to the city and all of its views, train and bus transit etc.
Stayed 3 nights in Mar 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Dear Laura,Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We do really appreciate your kind comments about our staff, location and facilities. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Morgan

Stayed 3 nights in Feb 2024
Response from AH-Res on 15 Apr 2024
Thank you for takeing the time to give us such postive feed back on your time with us,

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a great location.
Stayed 3 nights in Feb 2024

6/10 Okay

Tse Jer

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Convenient location but very basic hotel provisions. Old style and can be noisy at night. Room small and basic. No late check out allowance
Stayed 4 nights in Feb 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We understand that it can be noisy at times as the hotel is located in Edinburgh's prime commercial thoroughfare. We are currently looking into better soundproofing the hotel, as part of ongoing renovations to the building. We do hope to see you again soon.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. The room was a little bit hot but somehow that didn't interrupt my sleep.
Stayed 2 nights in Feb 2024
Response from Marketing, The Edinburgh Collection. on 22 Feb 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Old Waverley is very conveniently located on Princes Street. Although slightly outdated on the inside, the hotel is extremely clean, with spacious rooms for the price. The staff were courteous and provided the necessary support.
Stayed 3 nights in Feb 2024
Response from Marketing, The Edinburgh Collection. on 22 Feb 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to the station, reception was fine but asked for a £25 deposit, not sure why. Room as expected for a 3* was generally good but noisy with traffic and street noise at times. Breakfast was good with selection of continental and traditional breakfast. They offered baggage drop off on the last day that we were grateful for...
Stayed 2 nights in Feb 2024
Response from Marketing, The Edinburgh Collection. on 16 Apr 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We understand that it can be noisy at times as the hotel is located in Edinburgh's prime commercial thoroughfare. We are currently looking into better soundproofing the hotel, as part of ongoing renovations to the building. are glad to hear that you had such a pleasant time with us, despite this, and we can’t wait to welcome you back soon. .

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Room was very basic indeed. Communal areas are nice and service is generally good. Excellent location. Hotel charges a mandatory ‘deposit’ that they don’t tell you about until you arrive.
Stayed 6 nights in Feb 2024
Response from Marketing, The Edinburgh Collection. on 22 Feb 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located for a first time visitor to the city. Many attractions are within a short walk as well as a massive selection of restaurants. The staff were very helpful and we were able to check in early as our rooms were ready. Breakfast was great with a fantastic view from the room. We had a great time in Edinburgh and the hotel was a big part of the fantastic experience.
Stayed 3 nights in Feb 2024
Response from Marketing, The Edinburgh Collection. on 22 Feb 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

Judith

Travelled with family
Very convenient to all facilities. Was very clean. Some of the furniture was dated and could do with renewing
Stayed 2 nights in Feb 2024
Response from Marketing, The Edinburgh Collection. on 22 Feb 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

Terry

Travelled with partner
It’s a bit old and tired but the room was clean and comfy. Floors are creaky and stairs unavoidable. Great big bed, so-so wifi. Very handy to trains, trams and buses, and an easy walk to Royal Mile and the Castle.
Stayed 2 nights in Feb 2024
Response from Marketing, The Edinburgh Collection. on 22 Feb 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was cold
Stayed 2 nights in Jan 2024
Response from Marketing, The Edinburgh Collection. on 2 Feb 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
They cheerfully kept my bag in storage during the day when I arrived. Delightful, attractive older building. Good-sized room with everything needed.
Stayed 2 nights in Jan 2024
Response from Marketing, The Edinburgh Collection. on 2 Feb 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Marketing, The Edinburgh Collection. on 2 Feb 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was central for what we wanted, staff was friendly and helpful, room was large and comfortable, only problem we had was wi fi connection was not up standard.
Stayed 3 nights in Jan 2024
Response from Marketing, The Edinburgh Collection. on 2 Feb 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Marketing, The Edinburgh Collection. on 2 Feb 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located incredibly close to both the train and bus station. The staff are helpful and friendly. Great value for the money.
Stayed 4 nights in Jan 2024
Response from Marketing, The Edinburgh Collection. on 18 Jan 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not good. The hotel management are grumpy and not very pleasant. They rarely smile. The breakfast is terrible. Way overcooked dry bacon, watery scrambled eggs. 2 waiters were great, but the rest if the staff bad. This used to be a very welcome, comfortable hotel. Get new managers and intelligent reception samtaff.
Stayed 3 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 18 Jan 2024
Thank you for taking the time to review your stay with us. We are sorry to hear that you had a negative time with us. We do strive to offer our guests a personable and memorable experience and we are sorry if we were unable to offer you this on this particular occasion.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel needs a major update
Only good thing about the hotel is the location on Princes Street for the New Year’s Eve Homogamy Festival. Otherwise, the images online do not match the rooms, the hotel is dated, not clean and even the power went out and water wasn’t working during our stay. It needs a major overhaul. The beds were uncomfortable. The amenities in the room were subpar. The rugs in the hallways and steps have holes. The staff was polite and professional, did the best they could with what was provided.
Room with double bed
Closet Area
Bathroom with toilet that makes noise
Princes street location was best part
Stayed 3 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 18 Jan 2024
Thank you for taking the time to review us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We understand that there are some areas of disrepair and damage throughout the property and we are continuously carrying out refurbishments.  We are currently in the process of renovating all rooms and public areas of the hotel, and regret to hear that you did not experience one of these updated rooms. We do hope to see you again soon.

4/10 Poor

Flor de Maria

Liked: Cleanliness
Disliked: Property conditions & facilities
This property is in a great location, but they lack many important safety features. No phones in the room, internet is on and off, no USB charging outlets. Room and bathroom were smaller than they appeared on the website. No closet at all.
Stayed 3 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 18 Jan 2024
Thank you for taking the time to review your stay with us. We are sorry to hear that you had a negative time with us. We do strive to offer our guests a personable and memorable experience and we are sorry if we were unable to offer you this on this particular occasion. We are glad to hear that you appreciated our location, but regret that there were negative aspects to your stay that overshadowed this. With regards to safety, we are unsure of what you could be referring to. The hotel is up to standard with all scottish government regulations regarding fire and health & safety. Guests should not have any reason to fear for their safety at any point during their stay. The hotel is inspected regularly, to ensure we are doing our best to keep guests safe, healthy and happy. We understand that a lack of USB outlets in rooms can be frustrating for guests at times. As such, we are installing them in every bedroom, as part of ongoing restorations to the property.Our rooms’ dimensions are all listed on our website and booking agents’ websites. We can only apologise if you were surprised by the size of your room on arrival.We apologise for the issues that you experienced during your stay, and do hope to see you again.

6/10 Okay

Yehia

Stayed 3 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 18 Jan 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

Behnoush

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marketing, The Edinburgh Collection. on 18 Jan 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
A disappointing stay
Nestled in the heart of Edinburgh, a city pulsating with festive energy during the Christmas season, my stay at this hotel left me with a less-than-jolly impression. Despite the promising exterior, the room fell short of expectations, turning what should have been a joyful holiday retreat into a somewhat disheartening experience. From the moment I entered, the room's spatial constraints became apparent. The Christmas cheer outside seemed to contrast sharply with the confined space within, making even the simplest movements feel like a chore. The holiday spirit struggled to permeate the room's tight quarters. The bed, touted as a sanctuary for relaxation, proved to be anything but. The mattress felt lumpy and uneven, robbing me of the comfort I had anticipated. The lack of support became even more noticeable during the cold December nights, leaving me yearning for the warmth of a more accommodating sleeping surface. Adding to the chilly atmosphere was the drafty window, which seemed to have missed the holiday memo. Despite attempts to seal it shut, the persistent draft permeated the room, making the festive season outside feel like a distant memory. The struggle to stay warm became a nightly challenge, exacerbated by the room's inadequate insulation. The floorboards, normally an inconspicuous element, became an unexpected adversary. Each creak and groan echoed through the room, disrupting the hushed ambiance of the Christmas season.
Stayed 4 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 18 Jan 2024
Thank you for taking the time to review your stay with us. We are sorry to hear that you had a negative time with us. We do strive to offer our guests a personable and memorable experience and we are sorry if we were unable to offer you this on this particular occasion. All of our rooms are compact by design and our beds are specially made to accommodate luggage storage underneath. Our rooms’ dimensions are all listed on our website and booking agents’ websites. We can only apologise if you were surprised by the size of your room on arrival.We understand that there are some areas of disrepair and damage throughout the property and we are continuously carrying out refurbishments.  We are currently in the process of renovating all rooms and public areas of the hotel, and regret to hear that you did not experience one of these updated rooms. We understand that it can be noisy at times as the hotel is located in Edinburgh's prime commercial thoroughfare. We are currently looking into better soundproofing the hotel, as part of the ongoing renovations to the building. We do hope to see you again soon.

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Christmas break
Great position to visit the city and Christmas markets would stay again
Stayed 3 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 18 Jan 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

Richard

Stayed 4 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 18 Jan 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

Mercedes

Liked: Cleanliness, staff & service, room comfort
It did the job for an overnight stay Very close to kings cross station , which is what we need it.
Stayed 1 night in Dec 2023
Response from Marketing, The Edinburgh Collection. on 22 Dec 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wicked and Christmas markets
Room was lovely and beds were very comfortable
Stayed 1 night in Dec 2023
Response from Marketing, The Edinburgh Collection. on 22 Dec 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marketing, The Edinburgh Collection. on 22 Dec 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

LIONEL

Travelled with partner
Liked: Staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 22 Dec 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Before booking this hotel I called to ask if they catered for gluten free and I was assured that they did....... CLEARLY THEY DIDN'T the dining room was freezing and the menu was very poor......our room was tiny the walls were dirty looking housekeeping didn't change our sheets......on the upside the young man who worked behind the bar was very helpful and reception staff were helpful too.......but that was as good as it got ......very poor and would not recommend this hotel to anyone extremely poor value for money
Stayed 2 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 22 Dec 2023
Thank you for taking the time to review your stay with us. We are sorry to hear that you had a negative time with us. We do strive to offer our guests a personable and memorable experience and we are sorry if we were unable to offer you this on this particular occasion. We do cater for gluten free diets, this simply needs to be requested on arrival to our restaurant and suitable arrangements will be made. We apologise if this was not made clear enough for you during yoru stay.We do hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Location is fantastic as I took the airport tram to Princes St . In town for the Christmas markets and we weee right across the street from the Scott Monument . Waverly station right across the street as I continued on via train . Front desk 24 hrs and very helpful . The bar/ restaurant comfortable looking down on the Christmas market . My single room was very quiet , small but I did not expect a large room .?it was cozy and comfortable .royal mile walkable as well
Stayed 4 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 22 Dec 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We do appreciate your kind comments about our staff, location and facilities. We are so glad to hear that you had such a pleasant time with us, and we look forward to welcoming you back in the future.

10/10 Excellent

Denise

Stayed 3 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 22 Dec 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel. Nice staff. Floor in rooms needs cleaning daily. It's a bit noisy at night but to be expected as situated right in the city centre.
Stayed 3 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 22 Dec 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Response from Marketing, The Edinburgh Collection. on 22 Feb 2024
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marketing, The Edinburgh Collection. on 6 Dec 2023
Thank you for taking the time to review your stay with us. We always value our guests’ feedback, as we are continually looking to improve the experiences we can provide. We are glad to hear that you had such a pleasant time with us, and we can’t wait to welcome you back soon.