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Reviews of Comfort Inn Utica

2.5 out of 5
Comfort Inn Utica
11401 Hall Rd, Utica, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 481 out of 1003 reviews" "
Rating 8 - Good. 361 out of 1003 reviews" "
Rating 6 - Okay. 82 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 39 out of 1003 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Taghreed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Nico, Windsor

Travelled with partner
Property is under renovation did their best for breakfast! Did find dental floss in my bed! Disgusted me to dsy the leadt
Stayed 1 night in May 2024

8/10 Good

liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under construction but the workers and staff were very polite. The breakfast was also good.
Stayed 1 night in Apr 2024

10/10 Excellent

Ann

Travelled with family
Even under remodeling construction, the hotel was clean, well staffed and organized.
Stayed 2 nights in May 2024

8/10 Good

Brian M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with sofa. Comfy bed. Very quiet. The lobby was under construction so there was not a sit down breakfast. Instead a grab and go bag that was plentiful. Coffee and tea station open all day.
Stayed 3 nights in May 2024

8/10 Good

Kevin

Liked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Costas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Will stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jianny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ayad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place
Stayed 1 night in Apr 2024

10/10 Excellent

Ayad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and great staff, clean and comfy
Stayed 1 night in Apr 2024

8/10 Good

Abdullah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location very Great staff parking super easy
Stayed 2 nights in Apr 2024

10/10 Excellent

Gavin

Stayed 2 nights in Apr 2024

8/10 Good

Robert F, Gilbert

Travelled with family
Liked: Cleanliness, staff & service
Broken elevator was a pain but not that big of a deal. Room was very clean as was rest of hotel despite renovations going on.
Stayed 3 nights in Apr 2024

4/10 Poor

Michele

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Elevator very scary, bathroom is wide open to the hole room. Not comfortable by any means.
Stayed 2 nights in Apr 2024

10/10 Excellent

Scott

Stayed 1 night in Apr 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, clean, good location and great breakfast.
Stayed 1 night in Mar 2024

4/10 Poor

Maria, Northville

Travelled with partner
Disliked: Staff & service
I didn't know they would charge me $250 for the night until I was already in my room. I had bought the room a week in advance. Usually Expedia or the website says something before that. I'm out of $250 for a few days now. I understand a fee for damages and all that but $250 is ridiculous. I don't plan on staying at another Comfort Inn.
Stayed 1 night in Mar 2024

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately during my stay the hotel was going through renovations. Kind of hard to ding a hotel's rating for updating but it would have been nice to know prior to my arrival that the renovations were going on. I travel home to Detroit 2 to 3 times a year and after my last go to hotel for the last 14 years started smelling like a weed factory it was time to find a new place.. I am extremely happy with the comfort inn and I've already booked a return visit for August
Stayed 4 nights in Feb 2024

10/10 Excellent

JANET

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The property is under construction, so not the normal breakfast. One thing unusual, that I don’t like: the king bed rooms, and some of the double queens don’t have walls between the bedroom and the bathroom. Carefully check the pictures. There is just a curtain separating the bathroom and bedroom. That means all the bathroom noises and lights will come right through to the bedroom.
Stayed 2 nights in Mar 2024

10/10 Excellent

mihajlo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean safe property. A fabulous staff. Elvis is always so welcoming!
Stayed 1 night in Mar 2024

2/10 Terrible

timothy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived with business associate. Booked 2 bed standard room through Expedia. Arrived was told I booked a jacuzzi room. I was stuck with room bc they had no other room available I was told. I had to find another hotel for my associate since there was no walls around the bathroom. The hotel is also under construction and not mentioned on Expedia or hotel. Breakfast was bagel served in a makeshift room the size of a closet Fridge microwave and coffee maker in room didn’t work. There was no power to the “amenities “.
Stayed 1 night in Mar 2024

10/10 Excellent

Maryou

Stayed 1 night in Jan 2024

8/10 Good

Gianluca

Liked: Staff & service
Overall good place to rest, staff super nice. It’s not the Ritz but they are remodeling and it’
Stayed 1 night in Mar 2024

8/10 Good

Christine

Travelled with family
Disliked: Amenities, property conditions & facilities
The property was clean however it is outdated. With that said the hotel is under renovations. There is a 250.00 dollar hold which I also found quite high for the hotel. Overall the hotel was good for the price
Stayed 1 night in Mar 2024

8/10 Good

Zainab Malik Albu

Travelled with partner
Liked: Staff & service
No
Stayed 4 nights in Mar 2024

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elvis was super friendly, the room was very clean and quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is the best I’ve seen in 30 years of business travel. So polite and caring. I’d give them 20 stars if I could. Room was very nice and much better than I expected. Great breakfast!
Stayed 3 nights in Mar 2024

8/10 Good

donald s

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great, especially Elvis.
Stayed 2 nights in Mar 2024

10/10 Excellent

Julia

Stayed 1 night in Feb 2024

8/10 Good

Diana, Millington

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good for the price.
Stayed 2 nights in Mar 2024

8/10 Good

Linda

Travelled with partner
Liked: Staff & service
Building under renovation. Room was nice. Breakfast was very lacking First time to be asked to leave tip for cleaning staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Makayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elvis was absolutely wonderful! Best hotel experience I’ve had in a while and affordable. Will be back!
Stayed 3 nights in Feb 2024

8/10 Good

Gregory

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Excellent staff
Stayed 1 night in Feb 2024

8/10 Good

Steve M

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent. Thank you. Elvis especially. Construction ongoing was a bit annoying and inconvenient. It is what it is. Room was great and "Say" took great care of my room.
Stayed 4 nights in Feb 2024

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Decent stay for the price.. renovations going on but room was very clean bed was decent and the tv had a great selection of movie channels. Staff friendly and tons of shopping in the area
Stayed 1 night in Feb 2024

10/10 Excellent

Salvador

Stayed 2 nights in Feb 2024

10/10 Excellent

onassis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Feb 2024

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service for extended stays!
Stayed 3 nights in Feb 2024

8/10 Good

Waleed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast selections were very limited, construction in lobby during stay...
Stayed 2 nights in Feb 2024

10/10 Excellent

jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff!
Great place and great price. Check in guy was super cool and the breakfast in the am was way better than expected. I will def stay here again. Thanks !
Stayed 1 night in Feb 2024

2/10 Terrible

Edgar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator was not working at the time , also room set up was not what was shown in pictures
Stayed 1 night in Feb 2024

2/10 Terrible

Deepak

Disliked: Property conditions & facilities
They have shown different pictures of room and amenities than actually they have, misleading information. I was shown kitchen in room whereas its not there. They have shown pool which don't exist.
Stayed 5 nights in Feb 2024

6/10 Okay

William

People at Che k in were rude
Stayed 1 night in Feb 2024

10/10 Excellent

Antoinae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a really nice room and Elvis the front desk clerk was very welcoming.
Stayed 1 night in Feb 2024