The rooms are large and spacious. The rooms, bathrooms and the passages are all neat and clean and the breakfast spread is good. The view of the hills is beautiful there
The staff are all good and they differently abled staff at the hotel who are extremely efficient. This is also a very noble approach.
Though the hotel is a bit away from town the mall attached to the hotel makes up for it.
Pleasant stay. However, despite making several requests for adjacent rooms they did not adhere to our request!
We did notice at least three rooms on the same floor which were unoccupied but for some strange reason the hotel staff refused to offer those rooms!
Discover the Best Western Hotel Madhuban, gateway to the foothills of the Shivalik Ranges with the backdrop of the great …More
The hotel, as an old residence, preserves the charm of times past with nice decor and the feeling of a retreat. The grounds are lovely and it is located a perfect distance from the business of the Mussoorie Mall Road, with a free shuttle to- and fro. Food was delicious-- breakfast every morning was very nice-- although the a la carte menu is somewhat limited. We got massages at the spa and thoroughly enjoyed them, plus the sauna and steam room included afterwards. Overall a peaceful stay in a beautiful location.
We arrived at the hotel after a very tiring trip. The hotel staff and facilities made us feel at home. The experience at this hotel drained all our tiredness away. It was a wonderful stay. I'd like to congratulate the staff for their service quality. Keep it up!
"IT IS A VERY CALM AND QUITE HOTEL. FOOD IS GOOD."
I HAVE GIVEN FEED BACK TO THE HOTEL MANAGMENT. THE FRONT DESK STAFF WAS VERY GOOD. THEY SHOULD BE TRINED ON HOSPITALITY MANAGEMENT. THEY DO NOT SMILE. I FELT EVERYBODY SERIOUS BY LOOKING AT. THE FRONT DESK LADY RECEPTINIST WAS BETTER THAN OTHERS. GOOD HOUSE KEEPING EQUIPMENTS SHOULD BE GIVEN TO THE STAFF. ROOM PHONE WAS GOING OUT OF ORDER ON AND OFF. THE WASH ROOM WAS GIVING BAD SMELL CONTINOUSLY AS IF A DITCH IS FLOWING NEAR BY. MAY BE THERE CAN BE A PROBLEM IN SEWAGE SYSTEM OR THE SCEPTIC TANK WAS NOT CLEANED PEROSIDICALLY.
BUT THE HOUSE KEEPING MADOM-SUPERVISOR WAS VERY GOOD AND TRIED TO HER BEST. MANAGMENT SHOULD HELP THEM TO PERFORM STILL BETTER.
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