BBQ/picnic Area
Check availability

Reviews of TownePlace Suites by Marriott Dallas Plano/Legacy

2.5 out of 5
TownePlace Suites by Marriott Dallas Plano/Legacy
5005 Whitestone Ln, Plano, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 214 out of 449 reviews" "
Rating 8 - Good. 122 out of 449 reviews" "
Rating 6 - Okay. 56 out of 449 reviews" "
Rating 4 - Poor. 31 out of 449 reviews" "
Rating 2 - Terrible. 26 out of 449 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Billy

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Please was clean and quiet. During my check in the staff didn’t greet us, didn’t say hello can I help you or anything. If he didn’t it was so low I didn’t hear him. During the check in process he talked so low I could barely make out what he was saying. Breakfast could have been much better. I didn’t eat.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
totally recommend!
Stayed 4 nights in Apr 2024

4/10 Poor

aamera, fayetteville

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not find it compitable to Marriott standard
Stayed 3 nights in Apr 2024

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd rime stay here
Stayed 3 nights in Apr 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very convenient, easy in and out, very quiet.
Stayed 3 nights in Mar 2024

6/10 Okay

Prasad, Broadlands

Travelled with family
The cleanliness is not upto the mark.
Stayed 4 nights in Apr 2024

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super safe and affordable!
Stayed 3 nights in Mar 2024

8/10 Good

Carrie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lou

Stayed 2 nights in Mar 2024

6/10 Okay

Chrystal

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

TYRUS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great value, clean rooms!
Stayed 2 nights in Dec 2023

10/10 Excellent

Angel

Travelled with family and small children
Liked: Amenities
Clean, comfortable friendly staff
Stayed 4 nights in Dec 2023

6/10 Okay

Shanee

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from AZ on 17 Jan 2024
Thank you, for taking the time to tell us about your experience at our property.Was there anything specific to warant the 3/5 raiting.

10/10 Excellent

vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, fair price and check in was super fast and the gentleman at the front desk was really nice. I used the gym while I was here and it was very clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandy

Stayed 3 nights in Jan 2024

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jan 2024

10/10 Excellent

Veronica, Round Rock

Stayed 3 nights in Dec 2023

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

NAGARAJ

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

8/10 Good

Marc

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Love it for a visit with granddaughters for Christmas stayed in the 2 bedroom suite. Very roomy and nice
Stayed 2 nights in Dec 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room
We loved our stay here, room had everything you need, service was on top too, very clean, we had a little accident in the room and they cleaned it immediately, they were very courteous and breakfast was also very good, we are definitely visiting them everytime we go to Dallas
Stayed 3 nights in Dec 2023

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Yushi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2023

6/10 Okay

Kimberly

Liked: Cleanliness
Disliked: Staff & service, amenities
Room was spacious and clean. Breakfast was not the greatest. Coffee maker in room had mismatched carafe and lid causing it to overflow from top. Went to front desk and they commented they would let them know. Not sure who them is but did not expect it to be fixed considering they didn’t ask my room number. Was also extremely frustrated when woken at 7:30 Saturday morning by leaf blower cleaning pool area.
Stayed 3 nights in Nov 2023

8/10 Good

Cristian Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
My 3 day stay was Excellent, staff is very respectful and informative.
Stayed 3 nights in Nov 2023
Response from Angel Zamora on 8 Nov 2023
Dear Cristian Ivan,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Keilah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Stay!!
Spacious townhome style hotel. Nice little kitchen, full size fridge, big bedrooms. Additional pullout couch and complimentary pack and play made the stay a breeze with kiddos. Hearty, complimentary breakfast everyday with good hours made the mornings start off great.
Stayed 4 nights in Oct 2023
Response from Angel Zamora on 8 Nov 2023
Dear Keilah,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

TINNA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The water pressure in the shower is awful. The vent in the bathroom is very loud and does not appear to circulate air at all. Had to request conditioner twice. Property is listed with Daily housekeeping but management said they do not clean room daily.
Stayed 2 nights in Oct 2023

10/10 Excellent

Juan

Stayed 1 night in Oct 2023
Response from SD on 17 Oct 2023
Dear Juan,We truly appreciate you taking time to let all know how wonderful your stay was!Thank you,

2/10 Terrible

Herman

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from SD on 17 Oct 2023
Dear Herman,We are so sorry that we could not meet your expectation during your recent stay.Sincerely,

6/10 Okay

KrishnaPavan

Stayed 11 nights in Oct 2023

2/10 Terrible

Herman

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
My stay was deplorable. Out of an 8 day visit, My room was half cleaned twice. I left early in the morning and stayed gone most of the time so my room would get clean. When I reported this problem, nothing was done. I spent too much of my stay at the front desk regarding my unserviced room. The unprofessional attitude of personnel at the front desk was disgusting. My low budget days at Motel 6 and Econo lodge provided excellent room service than this place. Marriott should be ashamed when a motel has better service. I would never recommend this place to anyone.
Stayed 6 nights in Oct 2023
Response from SD on 16 Oct 2023
Dear Herman,I am sorry that your stay was not to your expectation. Towneplace Suites does two kinds of services as per brand guidelines. Refresh service is done daily and Full service weekly. This policy and other hotel information gets automatically emailed to the email address on the booking as soon as the reservation is made. Also, this information is displayed on the front desk counter. I am sorry but our housekeeping records tell a different story. Day wise housekeeping records are as below:09/28/23 - Checked in09/29/23 - Full Clean10/01/23 - Extended stay.10/02/23 - Full Clean10/03/23 - DND10/04/23 - Refresh10/05/23 - Full Clean10/06/23 - DND10/07/23 - Checked out.Instead of one Full Service, you received three during your eight day stay. You also received one refresh service. This is only done on request which we seems to have happily honored.Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from SD on 16 Oct 2023
Dear David,We truly appreciate your review and hope to be of service to you very soon!Thank you,

10/10 Excellent

Fredrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Very nice and comfortable stay
Stayed 1 night in Sep 2023
Response from AZ on 24 Sept 2023
Good morning, On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Telvin

Stayed 3 nights in Sep 2023
Response from Sandeep. on 26 Sept 2023
Thank you for choosing the Towneplace Suites Dallas Plano/Legacy for your recent stay. We truly appreciate your review.Hope to see you again!

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from AZ on 24 Sept 2023
Good morning, On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
An amazing place
Stayed 1 night in Sep 2023
Response from AZ on 24 Sept 2023
Good morning, On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Enrique

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was so quiet and peacefully.
Stayed 2 nights in Aug 2023
Response from AZ on 24 Sept 2023
Good morning, On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

jayvant

Liked: Cleanliness, property conditions & facilities
Helpful management
Stayed 4 nights in Aug 2023
Response from AZ on 24 Sept 2023
Good morning, On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from AZ on 24 Sept 2023
Good morning, On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Sandeep. on 28 Aug 2023
Thank you for your review. I am glad your stay was awesome!

10/10 Excellent

Joseph, Spring Branch

Liked: Cleanliness, property conditions & facilities
Great property. Very clean. Very friendly. Located in a nice quiet area.
Stayed 1 night in Aug 2023
Response from Sandeep. on 22 Aug 2023
Thank you. Hope to see you again!

10/10 Excellent

Roy

Stayed 1 night in Aug 2023
Response from AZ on 24 Sept 2023
Good morning, On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sanjay

Liked: Cleanliness, property conditions & facilities
Even though stay was short but it was a good experience
Stayed 6 nights in Jul 2023
Response from Sandeep. on 22 Aug 2023
Dear Sanjay, Thank you for sharing about your good experience.

10/10 Excellent

Thomas

Stayed 1 night in Jul 2023
Response from Sandeep. on 22 Aug 2023
Dear Thomas,Thank you for sharing.

10/10 Excellent

Md Saiful

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was so spacious and clean.
Stayed 5 nights in Jul 2023
Response from Sandeep. on 22 Aug 2023
Thank you Mr. Saiful.

8/10 Good

Russell

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect for my needs. The staff was really very friendly. Facility was perfect for my needs.
Stayed 2 nights in Jul 2023
Response from Sandeep. on 22 Aug 2023
Dear Russell,I am glad you liked our property and everything worked perfectly well with you.

10/10 Excellent

LINH

Stayed 2 nights in Jul 2023
Response from Sandeep. on 22 Aug 2023
Thank you Lihn.