WE were going to a concert at the American Airlines Center and this location was very convenient, although it looked to be a little farther. The taxi drivers take a very quick route. The staff were all amazing from the time you get out of your car to the time you leave. They went over and above to make us feel welcome and valued as customers. I have always wanted to stay at this hotel and i am glad to say i now have...and will in the future.
This is our 4th year to stay at the Omni and customer service has significantly improved. It has always been great but this time around, every one we encountered was so personable! Hope the customer service continues like this!
Catalina from T
The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention …More
We were just up for an overnight stay to surprise our son on his bands last night of the tour show down the street. We were the ones surprised by such excellent service from this hotel. The band already had rooms booked elsewhere but when we told them about ours, they went over and rented rooms as well. Not only that, but they had a grand piano in the lobby and allowed the band to play and sing after their show to wind down and say their goodbyes to their road manager and crew. Everyone had a great time and enjoyed the uniqueness of the loft atmosphere and felt good about the eco-friendly, recycle system they have in place. There is also a lovely restaurant and pool on the rooftop. Parking lot is on the premises and is free. Nothing to complain about at all. We would stay there again when we go back to Dallas.
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