Exterior
Check availability

Reviews of Motel 6 Mesquite, TX - Balch Springs

2 out of 5
Motel 6 Mesquite, TX - Balch Springs
12875 Seagoville Rd, Balch Springs, TX

Reviews

6.8
Rating 10 - Excellent. 152 out of 590 reviews" "
Rating 8 - Good. 158 out of 590 reviews" "
Rating 6 - Okay. 123 out of 590 reviews" "
Rating 4 - Poor. 66 out of 590 reviews" "
Rating 2 - Terrible. 91 out of 590 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Hiroo

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I stayed for total ecripse. Staff were very friendly and accomodations were clean.
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi Hiroo, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 3 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Alexander, Terrell

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me an extra up fee upon arrival. After Expedia charged me the full stay.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Alexander,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

10/10 Excellent

Lakevia R

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice upgrade. Clean and great smells in the air. Please bring back free breakfast
Stayed 1 night in Feb 2024

8/10 Good

Frank

Liked: Staff & service, property conditions & facilities
Well, it would’ve been perfect if the building had hot water to shower
Stayed 1 night in Jan 2024
Response from Donny on 25 Jan 2024
Sorry for inconvenience, yes we did have water heater problem due to freezing weather, it was resolved after few hours Thank you

2/10 Terrible

dennis

I pay 2times
Stayed 1 night in Dec 2023
Response from Nancy Y. on 3 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Nancy Y. on 12 Dec 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ana karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good!!
Stayed 1 night in Nov 2023
Response from Nancy Y. on 29 Nov 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Candelaria

Stayed 1 night in Nov 2023

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Maria

Travelled with family
Disliked: Cleanliness, amenities
You get what you pay for. I stayed at this location because it was 2 min from my family’s home, however they do not have irons in the room, or any toiletries. There was debris on the floor where is was not swept well and there was hair in the bathtub.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 14 Nov 2023
Hi Maria,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Garrett

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stuff went missing from my room, bathtub caulking was molding, overall a less than desirable experience.
Stayed 4 nights in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hi Garrett,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Ray

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Richard

Business traveller
Liked: Staff & service
Disliked: Amenities
The room smelled like bleach very strong but easy to park a fire truck
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Richard,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Lia

Liked: Cleanliness, staff & service, room comfort
It was a nice motel 6, i hadn't stayed in one for many years but my power was out amd it was 103° so this was the closet to my home. Overall cleanliness was good and the air conditioning worked incredibly!
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 29 Aug 2023
Hi Lia,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

2/10 Terrible

Jorge

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Fred Robinson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and clean
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 8 Aug 2023
Hi Fred,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

6/10 Okay

Josue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The cleaning ladies are gret they clean your room daily
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi Josue,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

6/10 Okay

Kathy

Stayed 2 nights in Jun 2023

4/10 Poor

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean, people were very nice. It was a very short but very pleasant stay.
Stayed 1 night in May 2023

10/10 Excellent

Fraunel

Stayed 1 night in Apr 2023

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a bad experience staying here. First off, the whole floor smelled like BAD and gave me a headache. Second, our rooms weren’t ready. They lady was rude about it and we had to wait. And lastly, the website was a lie. From what I gather it use to be another hotel and they used the previous hotel’s website and slap their name on it when they bought it. So the website shows breakfast photos but when we showed up in the morning there was none. I would not waste my money on this!
Stayed 1 night in Apr 2023
Response from Nancy Y. on 4 May 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls were thin but for the price and location perfect
Stayed 1 night in Apr 2023
Response from Nancy Y. on 12 Apr 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Chaquancietta

Travelled with family and small children, Travelled with partner
Liked: Amenities, property conditions & facilities
Great staff and clean facility.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 28 Mar 2023
Hi Chaquancietta,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Verified traveller

Travelled with family
Lobby area under renovation. They should put that information on their website. Was not expecting to see stacks of construction materials in lobby/breakfast area.
Stayed 1 night in Mar 2023
Response from Nancy Y. on 16 Mar 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Abner

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel, condescending attitude at counter
My issue was with the condescending attitude from the gentleman at the front desk. He was disrespectful and made me feel like I was an inconvenience to him.
Stayed 1 night in Feb 2023
Response from Brand Experience Team on 28 Feb 2023
Dear Abner,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Dan J.#Team6

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay.
Stayed 2 nights in Oct 2022
Response from Brand Experience Team on 24 Jan 2023
Hi Maria,Thank you for positively rating your stay!Lilith#Team6

6/10 Okay

Leatrice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 12 Oct 2022
Hi Leatrice,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Erica

Stayed 1 night in Sep 2022
Response from Brand Experience Team on 12 Oct 2022
Hi Erica,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Trent

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Brand Experience Team on 12 Oct 2022
Hi Trent,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Brand Experience Team on 18 Aug 2022
Hi Cesar, Thank you for the perfect rating!! Maz K. #Team6

10/10 Excellent

KAVIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2022
Response from Brand Experience Team on 18 Aug 2022
Hi Kavin, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

2/10 Terrible

Cleveland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty rude service
Stayed 2 nights in Jul 2022
Response from Brand Experience Team on 18 Aug 2022
Hi Cleveland, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

2/10 Terrible

Samantha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel Hell
Nasty! Roaches everywhere
Stayed 1 night in Jul 2022

10/10 Excellent

Ernesto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Regular
Stayed 1 night in Jul 2022

6/10 Okay

LaShonda

Disliked: Staff & service
Stayed 2 nights in Jul 2022

4/10 Poor

kelby

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
clean, but disappointing
they have NOTHING. no shampoo, no kleenex, no coffee, no breakfast, , no place close to eat, and barely had towels. we were just happy it was clean but it is in a sketchy part of town.
Stayed 1 night in Jul 2022
Response from Brand Experience Team on 18 Aug 2022
Hi Kelby, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

6/10 Okay

LaShonda

Travelled with family
Ok
Stayed 2 nights in Jul 2022
Response from Brand Experience Team on 18 Aug 2022
Hi LaShonda, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

6/10 Okay

Raymond

Stayed 1 night in Jul 2022
Response from Brand Experience Team on 18 Aug 2022
Hi Raymond, Thanks for your review, we really appreciate the support. Maz K. #Team6

2/10 Terrible

Troy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

MICHAEL

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Brand Experience Team on 13 Jul 2022
Hi Michael, Thank you for positively rating your stay! Lilith #Team6

10/10 Excellent

Billie Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Brand Experience Team on 13 Jul 2022
Hi Billy Jean, Thank you for the perfect rating! Lilith #Team6

2/10 Terrible

Kimberley

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jun 2022

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Brand Experience Team on 13 Jul 2022
Hi Stephanie, Thank you for the excellent rating! Lilith #Team6

2/10 Terrible

alan

Travelled with family
Disliked: Cleanliness, staff & service, amenities
I found a bed bug in my bed, restroom had no soap or shampoo
Stayed 1 night in May 2022
Response from Brand Experience Team on 13 Jul 2022
Hi Alan, Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us. Lilith #Team6