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Reviews of Motel 6 Irving, TX - DFW Airport North

2 out of 5
Motel 6 Irving, TX - DFW Airport North
7800 Heathrow Dr, Irving, TX

Reviews

7.0

Good

Rating 10 - Excellent. 367 out of 1011 reviews" "
Rating 8 - Good. 211 out of 1011 reviews" "
Rating 6 - Okay. 149 out of 1011 reviews" "
Rating 4 - Poor. 113 out of 1011 reviews" "
Rating 2 - Terrible. 171 out of 1011 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Jesica

Check in took for ever, the receptionist both at night and afternoon were not nice, poor customer service. Also when u enter it smells bad
Stayed 2 nights in May 2024

2/10 Terrible

Regina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
NOT as advertised - We were not able to stay due to filth and bugs and I need a refund.
Stayed 1 night in May 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
I was there for an overnight. There was no shampoo in the shower.
Stayed 1 night in May 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Prabhanjana Bangalore Gopala Rao

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stress less and easy especially whenever you take elders easy access and quick
Stayed 1 night in May 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Karen

Travelled with partner
Disliked: Staff & service, amenities
Inhabitable. The AC smelt like wet paper and was extremely noisy. The bathroom sink was clogged after washing hands. We couldn't get the shower to function. Fortunately, it was located beside a hotel with dining options.
Stayed 1 night in May 2024

10/10 Excellent

rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think it was perfect for the price of the room, you get what you expect. I got to the airport and called for their shuttle to pick me up as soon as I landed and they said 15 minutes wait. I got there and it was more like 40 minutes, I ended up asking a different hotel's shuttle to take me there since they were going same way. service was nice at the hotel, room was clean and comfortable and the ac was cold af. i used the shuttle again at 3 in morning with no issues. overall would stay here again for the price and convenience!
Stayed 1 night in Mar 2024

4/10 Poor

Trina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sliding beds & not clean
Stayed 1 night in May 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Might be two stars but one of the best low budget motels I’ve been in.
Stayed 1 night in May 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very greatful
Stayed 1 night in May 2024

2/10 Terrible

Maggie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Abdullah, Lubbock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for a night to catch an international flight the next. Nice place.
Stayed 1 night in May 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service
If you are coming just for a layover like me, this place is great and has all you need. The bed is comfortable, 9/10 clean and the hotel staff were very helpful and accommodating. I would stay here again.
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the price and conscience to the airport
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Stephen,Thank you for sharing your review. We are glad you enjoyed your stay!Lilith#Team6

2/10 Terrible

Joseph

I accidentally put in the wrong date and they wouldn’t allow me to correct it. They made a few $100
Stayed 1 night in May 2024
Response from Brand Experience Team on 20 May 2024
Hi Joseph,Thank you for sharing your review. We would like to apologize for the misunderstanding that may have occurred with regard to your reservations issues. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Taneshia

Liked: Cleanliness, staff & service, property conditions & facilities
I only stayed for a short time but the room was clean and comfortable. Great customer service and they offer shuttle to the airport
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 14 May 2024
Hi Taneshia, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

6/10 Okay

Sameera

Elevator was on ventilator. Room was ok.
Stayed 1 night in May 2024
Response from Brand Experience Team on 14 May 2024
Hi Sameera, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service
Needed a few hours of sleep and a shower between flights .
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 14 May 2024
Hi Stacy, Thanks for your review, we really appreciate the support.Natalie #Team6

6/10 Okay

Shane, St Augustine

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 14 May 2024
Hi Shane, Thanks for your review, we really appreciate the support.Natalie #Team6

4/10 Poor

Heidi

Stayed 1 night in Apr 2024

10/10 Excellent

Gina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love or so much
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 14 May 2024
Hi Gina, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

10/10 Excellent

Divina, Miami

Stayed 3 nights in Apr 2024

8/10 Good

Meggan

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We just needed a hotel for the night since we were flying out at 5am so it wasn’t bad for the price. Parking was easy and right next to where we needed to go for airport shuttle.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi MegganThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Edmond

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
TLDR: Very basic, but clean and fairly close to the airport. I got stranded at DFW due to flight delays and chose to stay here based on the price, decent reviews, and proximity to the airport. The woman working the front desk (I believe her name was Erica) seemed to be the only employee at the property when I checked in around 11pm. She was simultaneously having to check people in, answer questions from current guests, and coordinate the airport shuttle using a radio that didn't seem to work very well. I was impressed with her ability to multitask and stay calm during what must have been a stressful night, but I wondered why there weren't any other employees available to help her. The lobby has about all of the appeal of tire store waiting area, but I suppose that's to be expected at a Motel 6. The room was clean and the bed was fairly comfortable. My only complaint was the lack of toiletries in the bathroom. They provided a small bar of soap (labeled on the wrapper "luxury soap"--ha!), but a little bottle of shampoo/body wash would have been very welcome.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Edmond,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a quick over nights stay def recommend, I didn’t stay for more than 1 night but it’s wasn’t as bad as I taught it would be and there’s shuttle buses to and from the airport that take you to the motel, TV options were pretty good as well, over all a pretty good one night stay.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Yerwin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love that the room was clean and everything working fine.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Steven Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price very good
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Deana

Disliked: Staff & service, amenities, property conditions & facilities
Don’t expect to sleep much if you are on the first floor. I am sure the walls and doors are super thin upstairs too, but I heard the drivers’ radios all night from way down the hall in the lobby. The desk should tell you, or have a sign, about the strange shower operation. I didn’t want to lose any of my 3.5 sleep hours, so I just didn’t get to shower. Never again, $10 wouldn’t be cheap enough.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
This is not a new property but it is well kept, very clean and comfortable. Great value for the price. Shuttle to and from airport was great.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nothing fancy but for a $100 and under hotel it’s a steal right next to the airport free shuttle and was quite and seemed very safe for a cheap hotel!!!
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Tommie

Stayed 1 night in Apr 2024

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 3 May 2024
Hi Bob,Thank you for the excellent rating!! Maz K.#Team6

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a last minute booking value for money excellent location and staff very helpful awesome hotel
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Hanna Grace

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Brand Experience Team on 3 May 2024
Hi Hanna Grace,Thanks for your review, we really appreciate the support. Maz K.#Team6

8/10 Good

Nancie

Travelled with partner
Liked: Staff & service
Ok for a great inexpensive stay.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Rita

Liked: Cleanliness, property conditions & facilities
I had to walk with cane and I kind of wanted a lower floor room to make it easier for me with my luggage staff was no help with my situation and put me up on second floor. To which I had hard time carrying luggage and walking with a cane
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Bob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Vending machines are too limiting and don't allow use of cards for purchase, only dollar bills.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 2 May 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Irina

Stayed 4 nights in Apr 2024

8/10 Good

Eric

Stayed 1 night in Apr 2024

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Entire hotel smelled like pot, staff was rude and there was nothing convenient close for dinner.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Michelle,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

??

Stayed 1 night in Apr 2024

10/10 Excellent

Sunita Ranjit, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi SunitaThanks for your review, we really appreciate the support. Lilith#Team6

8/10 Good

Lauren

Stayed 1 night in Apr 2024
Response from Brand Experience Team on 25 Apr 2024
Hi Lauren,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Kathryn, Corvallis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and inexpensive motel near airport with free shuttle.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi KathrynThank you, we really do love getting positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was as we expected for the price category. It was clean and quiet. We were 2 females and felt safe both on the premises as well as in the surrounding area. The free shuttle to and from the airport was an important reason for our choice and we were happy with the service. Thank you.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Leanne,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

4/10 Poor

Brian

Disliked: Amenities
Not much
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Brian,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for price. Room furnishings were new and very clean. Free shuttle service was convenient. I was totally satisfied.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hey Calvin, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Lilith#Team6

10/10 Excellent

Derek

Stayed 1 night in Apr 2024