All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Your feedback is incredibly valuable to us and motivates our team to continue delivering excellent service. We look forward to welcoming you back soon.
The property is neat and well kept. There is a pond next to it and there were geese there during our stay. It is close to a lot of the things we were there for.
Suzie
Stayed 2 nights in May 2024
Response from Ti Sayles on 17 May 2024
Thank you so much for your wonderful review! We're delighted to hear that you found our property neat and well-kept. The pond and its resident geese add a special touch to the serene atmosphere, and we're glad you enjoyed it. It's great to know that our location was convenient for your activities. We look forward to welcoming you back on your next visit!
Thank you for your kind words! We're thrilled to hear that you had a great experience with our staff. Your feedback is greatly appreciated, and we look forward to serving you again soon!
Thank you for your kind words! We're thrilled to hear that you had a great experience with our staff. Your feedback is greatly appreciated, and we look forward to serving you again soon!
Thank you so much for leaving such a wonderful review! We appreciate your business and we hope to have you back again!
10/10 Excellent
Stephen
Travelled with partner
4 May 2024
Liked: Amenities
One of the nicest hotels that we’ve stayed in for a good while. The rooms were very nice, well kept and modern. Staff was very good and resolved an issue we had. Breakfast was very good and baried. Recommend highly
Stephen
Stayed 1 night in May 2024
Response from Ti Sayles on 5 May 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be one of the nicest you've stayed in for quite some time. It's wonderful to know that you enjoyed our well-kept and modern rooms, as well as our attentive staff who were able to promptly resolve any issues you encountered.We take great pride in providing a high level of service to our guests, so we're delighted that you found our breakfast offerings to be very good and varied. Your recommendation means the world to us, and we can't wait to welcome you back for another exceptional stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Safe travels!
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your recent stay with us. Providing exceptional experiences for our guests is always our top priority, and we're delighted that we hit the mark for you.We truly appreciate your support and hope to have the pleasure of welcoming you back to Hyatt Place Dallas/Arlington in the near future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.
2/10 Terrible
Amy, Robstown
Travelled with family
27 Apr 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The AC was making a gurgling noise the entire night and was leaking water all over the carpet. The shower would literally high pitch scream at you while you showered. The place is nice but not worth $197
Amy
Stayed 1 night in Apr 2024
Response from Ti Sayles on 1 May 2024
We sincerely apologize for the inconvenience you experienced during your stay with us. It's disappointing to hear about the issues you encountered with the AC and the shower. Maintaining a comfortable and pleasant environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard.Please know that we take your feedback seriously, and we will immediately address these issues to ensure that they are resolved and do not recur in the future. Our maintenance team will investigate the AC unit and the shower to identify and rectify the root cause of the problems you encountered.We appreciate you bringing these concerns to our attention, as it gives us an opportunity to improve our services and facilities. We strive to provide exceptional value to our guests, and we regret that your experience did not reflect this. Rest assured, we will take the necessary steps to prevent similar issues from occurring in the future.We hope that you will give us another chance to exceed your expectations on your next visit. Please don't hesitate to contact us directly if there is anything else we can do to make amends for your recent experience. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.
10/10 Excellent
Rick
Travelled with family
27 Apr 2024
Staff was super friendly & helpful.
Rick
Stayed 1 night in Apr 2024
Response from Ti Sayles on 1 May 2024
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your recent stay with us. Providing exceptional experiences for our guests is always our top priority, and we're delighted that we hit the mark for you.
Everyone on the staff was friendly and professional. I loved the breakfast. Everything was fresh and delicious, Thank you Maria.
chi
Stayed 2 nights in Apr 2024
Response from Ti Sayles on 1 May 2024
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our staff and enjoyed our breakfast offerings. Providing fresh and delicious meals is always our top priority, and we're thrilled that we hit the mark for you. Your feedback means a lot to us, and we look forward to welcoming you back for another fantastic experience soon!
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your recent stay with us. Providing exceptional experiences for our guests is always our top priority, and we're delighted that we hit the mark for you.
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your recent stay with us. Providing exceptional experiences for our guests is always our top priority, and we're delighted that we hit the mark for you.
Amazing and thank you for accommodating our reservation after running out of rooms
Jessica
Stayed 2 nights in Apr 2024
Response from Ti Sayles on 1 May 2024
We're thrilled to hear that we were able to accommodate your reservation despite the unexpected situation of running out of rooms! Ensuring our guests' comfort and satisfaction is our top priority, and we're delighted that we could meet your needs during your stay. Thank you for your kind words, and we hope to welcome you back for another wonderful experience in the future!
10/10 Excellent
Maxine
21 Apr 2024
Maxine
Stayed 1 night in Apr 2024
Response from Ti Sayles on 17 May 2024
Thank you for your kind words! We're thrilled to hear that you had a great experience with our staff. Your feedback is greatly appreciated, and we look forward to serving you again soon!
Very pleased with our stay. Hotel was very clean and the beds were comfortable. The front desk staff was very friendly. Over it was a great stay and would highly recommend it
Kayleigh
Stayed 1 night in Mar 2024
Response from Ti Sayles on 1 May 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us. Maintaining cleanliness and comfort is a top priority for us, so we're delighted that you found our hotel to be clean and the beds to be comfortable.Our front desk staff takes great pride in providing excellent service, and it's wonderful to hear that their friendliness made a positive impression on you. We'll be sure to pass along your kind words to them.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!
I enjoyed my stay. The property was clean and the staff were friendly and accommodating.
Rebekah
Stayed 3 nights in Apr 2024
Response from Ti Sayles on 1 May 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Providing a clean and welcoming environment is always our top priority, and we're delighted that you found our property to be just that. Our team works hard to ensure that every guest feels comfortable and well taken care of, so it's wonderful to know that you found our staff to be friendly and accommodating. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon!
Most of the staff was helpful and friendly. I appreciate Felicia for all of her food recommendations. She was friendly and helped us find nearby restaurants that were good. Kay Kay was also friendly and helpful. The property was clean and the location is near Six flags and the highway. Did not like that the room was small. Especially the bathroom. It was so small it is hard to maneuver around.
Keysha
Stayed 4 nights in Apr 2024
Response from WB on 9 Apr 2024
Thank you for your feedback, we value your input and hope to see you again.
10/10 Excellent
Rebecca
8 Apr 2024
Liked: Cleanliness, staff & service
Close by main attractions
Rebecca
Stayed 1 night in Apr 2024
Response from WB on 9 Apr 2024
Thank you for taking the time to give us your feedback. We are very happy that you enjoyed your stay with us. And hope to see you again.
Everyone was super friendly even though we were supporting the opposing team lol. Very clean,quiet,safe and conveniently close to shopping,dining and entertainment. We’ll definitely stay there again.
Corey
Stayed 2 nights in Mar 2024
Response from WB on 6 Apr 2024
We appreciate you taking the time to give us your feedback. We are happy you enjoyed your stay and we hope to see you again.
Location to attractions wss excellent. We waited for the trolly but it never came, and we were able to walk to our destination with no issues.
Room was equipped as described.
We live locally but got a room so the kids could swim after the theme park, very dissapointed that the pool was closed for repair. Staff was fantastic though.
Jasmine
Stayed 1 night in Mar 2024
Response from WB on 6 Apr 2024
Thank you for giving us your feedback. We do apologize for the inconvenience of the pool and hope you will give us another opportunity to serve you.
We had 2 rooms and both rooms were spacious and clean. The breakfast had a great variety and was free. The hotel is within walking distance to Six Flags and a restaurant.
Micheila
Stayed 2 nights in Mar 2024
Response from WB on 21 Mar 2024
We appreciate your feedback and are happy you enjoyed your stay. We hope to see you again!
Always a pleasant stay here and staff is super friendly and very helpful
Chris
Stayed 3 nights in Mar 2024
Response from WB on 21 Mar 2024
We appreciate your feedback and are happy you enjoyed your stay. We hope to see you again!
8/10 Good
Jessica
8 Mar 2024
Jessica
Stayed 2 nights in Mar 2024
Response from WB on 21 Mar 2024
We appreciate your feedback and hope to see you again!
6/10 Okay
April
Travelled with family
6 Mar 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
The property is in a good location. We felt safe and easy to get in and out of the area. The staff was nice. The room wasn't very clean. The last guest swim trunks were hanging in the closet, the carpet hadn't been vacuumed very well and the bathroom store was sticky.
April
Stayed 1 night in Feb 2024
Response from WB on 21 Mar 2024
Thank you for your feedback, we do apologize for the housekeeping issues you experienced and hope you will give us another opportunity to serve you.
Enjoyed all aspects of the stay. Room was fantastic but bed a little stiff. Couch sleeper was a little worn as well but those things happen with enough people using it. Over all we were happy
Jose
Stayed 1 night in Mar 2024
Response from WB on 4 Mar 2024
Thank you for your feedback. We are glad you enjoyed your stay with us and hope to see you again!
10/10 Excellent
Quentavious
1 Mar 2024
Liked: Amenities
Will be bac
Quentavious
Stayed 2 nights in Feb 2024
Response from WB on 4 Mar 2024
We appreciate your feedback and are happy you enjoyed your \stay with us and hope to see you again.
Many broken items in room fridge didn’t work, shower doors handle was peeling and sharp overall not impressed
Samantha
Stayed 3 nights in Feb 2024
Response from WB on 26 Feb 2024
Thank you for your feedback, we do apologize for the the issues you experienced and hope you will give us another opportunity to serve you.
8/10 Good
Tom
Travelled with family
23 Feb 2024
Liked: Cleanliness, staff & service
The property is 9 miles from DFW and 6 miles from Globe Life Field and AT&T Stadium. You can see Six Flags from the room windows. The hotel was full and one of the two elevators was out of service the entire stay. It resulted in constant waiting by the guests and no apologies or help from the staff. Also, coffee is not available in the lobby and the advertised restaurant was not open. The lobby area around the front desk is their breakfast area. It is not big enough on a busy weekend. The breakfast was good but it was difficult to move around in the small area where the food was located. The lobby and breakfast area need to be remodeled to create a better functioning space.
Tom
Stayed 3 nights in Feb 2024
Response from WB on 26 Feb 2024
Thank you for your feedback, we are happy you enjoyed your stay with us and hope to see you again.
10/10 Excellent
deboria
21 Feb 2024
deboria
Stayed 1 night in Feb 2024
Response from WB on 26 Feb 2024
Thank you for your feedback, we are happy you enjoyed your stay with us and hope to see you again
Thank you for your excellent review and we look forward to seeing you again.Sincerely,Victoria MarquezAssistant General Manager
8/10 Good
Jared
Travelled with family
15 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Surprise
The room was a wreck. Couch cushions in the floor, side tables in the middle of the floor. Refrigerator wide open, air filters laying out. Had it not been so late I would have requested a refund. It was horrible
Jared
Stayed 1 night in Feb 2024
Response from WB on 16 Feb 2024
Thank you for your feedback. We do apologize the room was issued prior to the executive housekeeper finalizing the room. We do hope you will give us another opportunity to serve you.