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Reviews of Comfort Suites NW Dallas Near Love Field

2.5 out of 5
Comfort Suites NW Dallas Near Love Field
2287 W Northwest Hwy, Dallas, TX

Reviews

7.2

Good

Rating 10 - Excellent. 375 out of 1007 reviews" "
Rating 8 - Good. 228 out of 1007 reviews" "
Rating 6 - Okay. 149 out of 1007 reviews" "
Rating 4 - Poor. 101 out of 1007 reviews" "
Rating 2 - Terrible. 154 out of 1007 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Julian

Travelled with family
Disliked: Staff & service, property conditions & facilities
Really bad customer service and elevator didn’t work and didn’t even get my handicap room I paid for my grandma.
Stayed 1 night in Apr 2024

4/10 Poor

Amer

Liked: Cleanliness, staff & service, property conditions & facilities
not bad
Stayed 1 night in May 2024

6/10 Okay

Jose

Travelled with group
Liked: Cleanliness, staff & service
There was a strange odor in the room.
Stayed 1 night in May 2024

2/10 Terrible

Alexiia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property made me feel very unsafe. Cops constantly showing up and people sleeping in their cars in the parking lot. Would never go again.
Stayed 1 night in May 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024

4/10 Poor

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
Had problems with the check-in, repeated problems with the keys, the towels had stains and the area seemed very unsafe with sketchy people hanging out around the hotel.
Stayed 4 nights in May 2024

8/10 Good

Chandrasekaran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Xin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel's location was ideal, but the overall experience was marred by a midnight fire alarm without apparent cause, resulting in a disrupted night's sleep. Despite this, the other aspects of the stay were satisfactory.
Stayed 1 night in May 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and clean
Stayed 2 nights in May 2024

2/10 Terrible

Jhon

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2024

8/10 Good

samuel

Stayed 1 night in May 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly nice breakfast
Stayed 1 night in May 2024

4/10 Poor

Claudia, Friona

Travelled with family
Didn’t realize when I booked it was located bad neighborhood felt unsafe
Stayed 1 night in May 2024

4/10 Poor

Samuel

Business traveller
Disliked: Staff & service
Shady area
Stayed 1 night in Apr 2024

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in May 2024

10/10 Excellent

Maureena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here!! Perfect for my travel needs. They had me at 24/7 hot coffee!! Staff was wonderful
Stayed 2 nights in May 2024

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Apr 2024

2/10 Terrible

Wilson

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unsafe area. Dont go to this hotel with your family. Very bad customer service.
Stayed 1 night in Apr 2024

2/10 Terrible

Chelsea

Travelled with family
Disliked: Staff & service
The elevators have been out since March 1. It’s super sketchy.
Stayed 1 night in Apr 2024

2/10 Terrible

Bridget

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not have the room that I reserved they did not have breakfast that they said they had they would not give me any extra towels they wouldn't let me pay for an early check-in there was no working elevato the ice machine was dirty
Stayed 1 night in Apr 2024

10/10 Excellent

Lesly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Apr 2024

6/10 Okay

Charles

Travelled with family
Liked: Staff & service
The elevator was broken, should have been told about it beforehand or given a discount at check in. There were a couple of scantily clad women in high heels walking the sidewalk in front of the hotel.
Stayed 2 nights in Apr 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Was fine to stay for a short time
Stayed 2 nights in Apr 2024

8/10 Good

collette

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Upon arrival to the property after waiting 15 mins to check in the guy at the desk was very unprofessional he was on the phone talking loud and fussing with the person on the phone while there was another guy in front of me and he was waiting for him to finish with him The elevator didn’t work and had to climb up three flights to the room and out side you have hookers standing and selling in front of the property it wasn’t a good stay at all.
Stayed 1 night in Apr 2024

8/10 Good

oladipupo

Stayed 2 nights in Apr 2024

8/10 Good

Natalie

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Sergio

Business traveller, Travelled with partner
Liked: Amenities
Very shady area.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

John, Newark

Liked: Cleanliness, staff & service
A couple of low rent prostitute working the parking lot.
Stayed 1 night in Apr 2024

2/10 Terrible

Shanice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My car was towed, the elevators doesn’t work. The front desk receptionist stated what floor I would be staying on out loud while the lobby was packed which is very unsafe due to me being alone. Horrible horrible place. I was coming in last night seeing women out front naked. never again!!!
Stayed 1 night in Apr 2024

2/10 Terrible

Mercldes

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had prostitutes all around the hotel this was not a kid friendly environment
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Stayed 1 night in Apr 2024

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Marisol

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The prostitution outside, the naked women walking around and they come up to the cars offering services. Not cool at all especial if you are traveling with kids and they were inside the hotel talking to the employees there at the front desk
Stayed 2 nights in Mar 2024

6/10 Okay

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities
Felt like it was on the strip in Vegas outside, bums following us to breakfast to ihop to half dress women prostitutes at the street entrance to the hotel. Come to find out it’s two blocks from Baby dolls a male club. Ugh

4/10 Poor

Vincent

Disliked: Cleanliness, amenities, property conditions & facilities
The only elevator was broken so I had to walk the steps when coming and going, no help offered to bring my bags upstairs. The area feels unsafe and there are prostitutes walking around. Employee at the front desk did say that the police are trying to address the problem, but they haven’t been successful.
Stayed 3 nights in Mar 2024

6/10 Okay

Leah Gene Wilder

Travelled with family
Liked: Cleanliness, staff & service
We stayed here two nights and it was convenient for traveling to downtown and the airport. The breakfast was ok and the room was clean. Parking was adequate and seemed safe. The area had nice restaurants on the other side of the highway.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and nice, room had a nice scent, I will definitely be visiting again
Stayed 2 nights in Mar 2024

10/10 Excellent

Hagos

Liked: Staff & service, amenities, property conditions & facilities
Everything is good
Stayed 3 nights in Mar 2024

6/10 Okay

Lizette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the location is kinda scary i don’t know how to explain it but other than that everything was pretty good to average
Stayed 1 night in Mar 2024

6/10 Okay

Joemaira

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Obed

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Thomas, Marshall

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel itself is not terrible and the staff was fine, but the location is dirty, noisy, with criminals and prostitutes milling around. This is not a safe area whatsoever. Beware.
Stayed 1 night in Mar 2024

6/10 Okay

Tammy

Business traveller
Disliked: Cleanliness, staff & service
The property could be cleaner. I stayed there 3days and never saw a housekeeper. I requested my room to be cleaned on the 2nd day and it was never done and the phone in the room did not work.
Stayed 1 night in Mar 2024

4/10 Poor

Rosario

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
My room smelled like smoke and seem like the sheets on the bed were not changed.. Also elevator was broke
Stayed 1 night in Mar 2024

2/10 Terrible

Brittani

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place to stay. There were sex workers in front of the hotel and on the corners across the street. DO NOT RECOMMEND.
Stayed 3 nights in Mar 2024

4/10 Poor

Mecia

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The front entrance is lined with prostitutes and I was traveling with young children. Not something that should be seen when pulling up to a hotel being that it’s located by the airport. But other than feeling like I was living in a real life GTA game. The building was clean and the staff were friendly and welcoming.

2/10 Terrible

Wildaniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Trena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff are 5 stars.
Stayed 5 nights in Mar 2024