Ratings based on 910 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
70% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom Minneapolis

Beware! Under Construction!

Posted 19-May-2015
Cons: Cleaner rooms, notice about the construction
Location: NOTHING!!!
The hotel is under a MAJOR construction. Normally, the hotel website will state this. In this case, nothing was on the site and even after I called a few times nothing was said about it. The room was dirty and moldy not to mention impossible to sleep in because of all of the drilling and hammering. We called about a late checkout on the last day an were woken up by a wake-up call at 10:00 pm instead. We double checked a late check out again the next morning. When we did actually go to check out, someone had checked us out already! There was no receipt! I also thought it was shady the way they took my credit card into a back room instead of running it in front of me. This hotel isn't near anything either so transportation was a huge pain.
2 out of 5
by A verified traveller

Under renovation and NO hot water; NO DISCOUNT!

Posted 19-May-2015
The pictures of the rooms on the internet did not match the room we got. Everything seemed to be under construction and the night of our stay, my husband took a "warm" shower. By morning, there was NO hot water. We went to ask for a discount because we could not take a shower before leaving, and they declined!! We will NOT be going back! We paid just as much for that room as we did at another fancier hotel too! Guess we're going back to the fancy hotel next time.
1 out of 5
by A verified travellerfrom Connecticut

HOTEL UNDER CONSTRUCTION.

Posted 17-May-2015
This hotel does not belong on the Expedia website. It is under construction, not yet ready for guests. There is no lobby, you have to enter through the garage and go up in a freight elevator, and there are jackhammers and loud construction going on from 8:30 a.m. in the morning. This hotel should NOT be on the Expedia website.
1 out of 5
by A verified travellerfrom Austin TX

Horrible

Posted 15-May-2015
The entire hotel was under construction. Do not be fooled by the pictures. Terrible terrible terrible.
2 out of 5
by A verified travellerfrom CA

under construction, no hot water, bad heater

Posted 14-May-2015
Pros: - the internet worked consistently - the room was spacious enough
This was much worse than advertized 1. the whole exterior was under major construction, surprised they were actually open 2. he hallway carpets and condition was very poor 3. the inside of the room was clean enough but the heater put out a burning smell 4. on my third night there, the hot water did not work 5. walking into my room was through a very dicey path with plastic covered alley, scary 6. the hotel staff made no apologies for the conditions, they were very nonchalant about it 7. I would never stay there again and I felt completed deceived 8. this shoudl be at 1 star while its under construction
1 out of 5
by A verified traveller

Never again

Posted 14-May-2015
The place is just horrible. All the hotel is under construction, everything falls apart. Didn't feel secure there at all. The breakfast costs 7$ with a coupon what is not bad.
1 out of 5
by A verified travellerfrom Detroit, MI

Unfortunate Experience

Posted 12-May-2015
Pros: Nothing.
Cons: Everything.
- Hotel under extreme renovation - Window leaked all over - Ants crawling all over room - Rat in parking lot - Outside door purposely stopped from locking, staff didn't care when I raised concern - Outside door to another set of rooms completely ripped off - Scaffolding everywhere - Plastic over windows - Staff not helpful or understanding
1 out of 5
by A verified traveller

Major Construction

Posted 11-May-2015
The hotel is under major construction. Half of the rooms face scaffolding with tarps, leaving a distinct odor, dust in the walkway, and significant puddles. I would not have made a reservation there had I know this, and I decided to shorten my stay there as a result.
1 out of 5
by A verified traveller

Construction started at 7

Posted 11-May-2015
The construction was not disclosed when I booked. Had to leap over a puddle to get to the room
2 out of 5
by A verified travellerfrom Canada

Hotel under Renovations

Posted 11-May-2015
Pros: The hotel has a nice location on the edge of Lake Michigan and close to Hyde Park.
Cons: A few words about the state of the hotel.....perhaps a discount on the price. Shuttle should have started 1 hour earlier to McCormick Place.
Location: As mentioned, right across the road from Lake Michigan
I was shocked when I arrived for 16 hours of travel to find the hotel surrounded by construction fencing.....no lobby...front desk was setup in a room!! Staff were nice and just there, not a single word about the state of the hotel or the inconvenience of being in the middle of a construction zone. I would have appreciated something, I booked online at the full competitive price with absolutely no compensation for the state of the hotel. I would recommend this hotel once the renos are complete for it's location.