Ratings based on 863 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
71% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom S

Could not leave fast enough

Posted 10-Feb-2015
The room was clean but in disrepair. The water barely had any pressure. The desk chair broke and the tv had very few channels. The wifi didn't work. The rest of the hotel was under construction so that took away the lake view rooms and the fitness center
3 out of 5
by A verified travellerfrom Portland, OR

Basic accommodations in the heart of Hyde Park

Posted 08-Feb-2015
Pros: It's clean and comfortable.
Cons: The beds have the general consistency of granite. I've rarely slept on a firmer bed in my life.
Location: Hyde Park is right there and full of everything.
I arrived at the tail end of a major snowstorm and the hotel was under renovation. Given these circumstances, the check in process and stay were acceptable. The room was warm and clean. I will warn others about the shuttle. They don't have a backup driver. I was handed a document telling me to call 30 minutes ahead. I did and was informed that the driver had called in sick and I'd have to take a taxi - at my own expense. Not good customer service when they'd handed me information about the shuttle and schedule when I checked it. I am disappointed.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom (Indiana) the hotel is in Chgo

I would book it again if needed.

Posted 16-Jan-2015
We needed to spend the night close to the U of I hospital for a very early apt. the next AM It Suited our need. The room was pleasant and VERY clean. The bed was comfortable, the staff was professional and very nice. The rate was reasonable. We have no complaints.
1 out of 5
by A verified traveller

Close to Downtown

Posted 07-Jan-2015
Pros: Nothing
Cons: Hotel staff, Free breakfast with the price paid, Hotel does not look good, elevator was not working.
Only good thing about the hotel was it was close to downtown and they had free shuttle. Beside that I would not recommend this hotel to anyone. Did not get the service for what I paid for.
1 out of 5
by A verified traveller

Hotel is under construction

Posted 12-Dec-2014
Pros: NIGHTMARE
Cons: Nothing the place is a dump
NIGHTMARE!! DUMP never stayed there the hotel has beer cans in the lobby and rat traps in the parking area and a huge air conditioner in the lobby
2 out of 5
by A verified traveller

Posted 05-Dec-2014
Hotel is under renovation. The location is also not great.
1 out of 5
Recommended
for Business Travellers
by Nicolafrom Las Vegas

Shady hotel

Posted 19-Nov-2014 on Hotels.com
The hotel is under renovations. It took me 30 min to find the lobby even after talking to the front desk. I had to drive to the back of the hotel, walk through a dark cement hall into a fenced parking area filled with furniture and walk through it to get to the front desk. Unfortunately there was no signage to help me find my way. The room was clean with old furniture but in a shady hotel in a shady area.
1 out of 5
Recommended
for Families
by Jeannettefrom Los Angeles CA

Nope

Posted 18-Nov-2014 on Hotels.com
Substandard hotel under construction. No workout room available. Rooms are bare, cheap furniture, bare wood doors that snagged my clothes. Hallway rug was destroyed, looked flooded; a fan was blowing on it. Could hear my neighbors very loudly. Smoke detector needed battery changed and nothing was done for a whole day. Internet is horrible; I gave up. Noisy wall unit heating. My final day, insulation of some sort was blowing into my room from the heater. The man at the front desk was not concerned, only annoyed. I was offered another room in a different building, with no lobby, little security; I was not reassured. Couldn't find the entrance -- it is in back through the garage. No lobby. Elevator is padded -- claustrophobic. No towel bar or TP holder in bathroom. Stay away if you can. No room service, no apologies.
2 out of 5
by A verified traveller

Posted 18-Nov-2014
Hotel in disarray bad surroundings cabbie didn't know it was open
3 out of 5
by A verified travellerfrom Saginaw, MI

Not at all what I expected.

Posted 17-Nov-2014
I asked for extra towels and never got them. I wish I had known the hotel was being renovated . I guess you get what you pay for.