Ratings based on 33 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travellerfrom England

Quiet hotel close to major roads

Posted 10-Apr-2015
Pros: Everything was just right and we had a lovely stay.
Cons: The hotel is advertised as a Spa hotel, but no fluffy towels and very limited Spa services, that could be improved.
Location: The hotel is really tucked away, but it is only 10mins away from major roads.
we had a lovely stay, so easy to visit Chester and Cheshire Oaks outlet retail park.
4 out of 5
for Families
by Paulfrom Barmouth


Posted 16-Feb-2015 on Hotels.com
Swimming pool bit 2 small! But that been very picky!
5 out of 5
for Everyone
by A verified traveller


Posted 02-Jan-2015
Pros: every thing no complaints
Cons: keep it as it is
great hotel very polite staff and made our stay very enjoyable food second to none very nice bedroom and beds, excelent
5 out of 5
for Everyone
by A verified travellerfrom wirral

excellent stay

Posted 30-Dec-2014
Pros: well orgaized well run and staff where great
Cons: non
all the staff and accomadation could not have been bettered excellent w/end could well recommend all the aspect of the stay
3 out of 5
for Business Travellers
by A verified travellerfrom Great Sutton

Decent hotel for price

Posted 27-Aug-2014
Pros: Breakfast was very good - lovely room overlooking the grounds.
Cons: Individual room heating controls.
Location: Lots of nice pubs closeby.
4 out of 5
for Personal Event
by Garyfrom Derby

Bank Holiday Break

Posted 05-Jun-2014 on Hotels.com
Hotel very comfortable and in a great location for excursions to North Wales, Chester and surrounding area. Breakfast was okay, a good selection of hot and cold buffet. Bar meal a bit pricey and over rated. Staff were a bit curt, straight faced and not very welcoming. Although we did not use the spa facility, it looked quite inviting with a small pool, well equipped gym and sauna.
5 out of 5
for Everyone
by Celiafrom Cheshire, UK

Great service, friendly staff, excellent food

Posted 25-May-2014
Pros: Food, service, friendly staff, wifi in rooms, size of rooms, facilities available.
Cons: The "art" in the garden was strange and not in keeping.
Location: Country feel, peaceful, down a lane, but close to other pubs, hotels, interesting buildings and handy for Wrexham.
We were not expecting much, and what a pleasant surprise. The hotel is well located, close to Wrexham, and yet up a country lane surrounded by green gardens and fields. The sound of birds and peaceful atmosphere was lovely on a warm Summer's evening, especially with terraces and gardens to sit in. The staff were exceptionally friendly and more professional than many 5 star top rated hotels we have stayed in. The room was extremely large, and very comfortable. The decor has been updated although it is a little less than interior designed and a little dated in taste. Somehow this did not take away from the charm of the place. I liked the uniqueness of the hotel, this is not just another corporate hotel room. There is a "spa" - small pool and gym, peaceful and adequate, not in the luxury market but again rather quaint and perfectly good. The restaurant and bar offered outstanding food, fresh, appropriate menu selection, well selected taste combinations, without being pretentious. The chef even produced handbaked cheese biscuits. Well above the usual hotel restaurant offering and not far off michelin star quality. Service again was excellent and despite the restaurant being full and eating in the bar one evening we were looked after with first rate care and attention. Wifi in the room at no extra charge was exactly as it should be. All round caring, friendly, great service, excellent food, good location with a family feel.
1 out of 5
for Business Travellers
by TWfrom Cornwall

I would love to know!

Posted 23-May-2014 on Hotels.com
I was called by the hotel about 30 mins before my planned arrival to inform me that there was an over booking on the hotel and that they could not accommodate me. They therefore moved me to Chester.
2 out of 5
by Ianfrom East Sussex

Dont bother!

Posted 07-May-2014
Pros: Got to room ready early
Cons: The rest of it ! need to emply staff that KNow about how to run Hotel and yes I can say that I have used to run The Grand IN Brighton!
Location: Chester - Loads!
They got the room ready for us which was great but after that it was all down hill! Bathroom floor dirty, lights inop, bulbs missing, no hot water, lwft waiting for service, breakfast undercooked and cold, toaster kept cutting out and when did work did not toast bread! - Overall having stayed in Hotels all over the country I was extremely dissapointed and have left feeling that Best Western - is a perfect name !!! Cowboys! WILL NOT BE STAYING AT ONE AGAIN
5 out of 5
for Couples
by Richardfrom Wrexham

Anniversary evening

Posted 07-Apr-2014 on Hotels.com
Have to say it was really lovely going back to where we got married for our anniversary evening as staff were very helpful polite and food was just Devine for our evening meal as will definitely be back maybe for a proper weekend to make use of the on site facilities and enjoy the surrounding areas