Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sheffield

Too Big

Posted 17-Dec-2014
Ice bucket in room, nowhere visible to get ice. No hairdryer or bottled water in room, basic items for a 5star and price charged
5 out of 5
Recommended
for Everyone
by A verified travellerfrom horsham

Nice Hotel

Posted 23-Nov-2014
Amazing experience, nice hotel, staff is all very helpful... Recommend 100%
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Swansea

A good price for a 5 star hotel

Posted 12-Nov-2014
Pros: Position and quality of the public areas. Also the staff who were all polite and obliging, spoiling us without being obsequious.
Cons: The rather old fashioned and rather small 'superior rooms' on the 10 th floor. W
Location: Wonderful walking country within a small drive. We attended a music gig in the Newport Centre
Very helpful and obliging staff, which was to be expected in a 5 star hotel. I'm glad we had a deal; I would have been unhappy paying full price for the 'superior double' which was rather small and overcrowded with large furniture. Quiet and comfortable and the free breakfast was excellent and the waiting staff, faultless. However, at £21.50 pp it would have been a bit on the pricey side. Unfortunately we were only there for one night and didn't use the spa, or restaurant for our evening meal as we had an early appointment and the a la carte restaurants didn't open until 6 pm. The free parking in our package was in the outdoor car park near the convention centre. The signs were not clear and we inadvertently parked in the underground car park which was chargeable. The concierge authorised our ticket, so it was at nil cost and we moved the car. There was an efficient 'taxi' service from the car park to the resort.
3 out of 5
by A verified travellerfrom essex

Nice spa and good for golf

Posted 06-Nov-2014
The hotel it's self I wasn't blown away by for £200 a night me and my partner expected a lot more then was given, we stayed in a Hampton 10minutes away on the Sunday night before we arrived at Celtic manor at just £49 it was as good as the room in Celtic manor. The spa and golf courses were amazing and I would highly recommend them but would suggest to stay in a different hotel. We booked a table at la patio restaurant in the Manor House and they were half hour late seating us and then are starter came out cold and an hour after ordering it we wasn't happy at all so gave up and left, it was clearly understaffed as I saw two tables that hadnt been cleared the whole time we was sat there! We then went back to the hotel restaurant 'the olive tree' and the service was brilliant he saw to our needs straight away, and the food was lovely.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Truro

A touch of luxury.

Posted 30-Oct-2014
Pros: The ambience; spa facilities.
Cons: Checking in time - make it earlier.
Location: Only stayed for the night then travelled back to Cornwall.
My wife and I have looked up at Celtic Manor countless times as we travel from Cornwall to Wales, so for once we decided to stay there. Wow - the foyer was spectacular and the rest of the hotel to boot. Our room was super - large with a comfortable bed and delightfully quiet. The Forum facilities - pool, sauna etc was great - the best we've enjoyed ever. Breakfast was good and the staff most attentive, but we were glad the cost was part of our package. One slight confusion came over parking in the under hotel car park - chargeable, though we believed it to be part of our Expedia deal. The free parking is open air we discovered, but we couldn't fault the staff who waived the £10 fee. All in all our stay was really good, but why is check-in not until 4 p.m.when check-out is 11 a.m. Mercure offers 2 p.m. check-in and check-out @ 12 noon. Perhaps one for the Celtic Manor to consider. Would we return again? Yes, I think we shall.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Bristol

Lovely night away, but room didn't live up to rest

Posted 06-Oct-2014
Lovely hotel, very grand and elegant, but I failed to see any grandeur in our room. I have since found out we were in the old part, but king size comfort is not 2 single beds fixed together! Restaurant was absolutely gorgeous and made our night, but if you have a dress code everyone should abide to it!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom cardiff

Lovely hotel, shame about the hitches

Posted 30-Sep-2014
Booking with Expedia was fine but CM then rang, and insisted I booked a different date. left to ring expedia, who assured me I had booked correctly. told to contact hotel myself again. On ringing CM told first CM rep wrong. Booked afternoon tea but double checked next day- reservation not made. Check in was simple and friendly. Room spacious, with fab view. movie selection great. Ordered room service- lovely, but missing sauce. However on ringing reception it was brought immediately with lots of apologies. quiet room, pretty comfy bed and air con kept the night comfortable. Breakfast was great with plenty of choice. Recommend the pancakes with choc cream!! Pool and Spa were very relaxing and we'll equipped. Afteenoon tea was yummy and good value, but service was a bit strange. Food came out v quickly but after half an hour we had to ask for the actual tea... Took about 10-15mins after asking. It wasn't busy, the waitress completely forgot. Express Check out was simple, but had.to go back when realised we were charged £10 for parking and expedia confirmation clearly states the package included free parking. Reception staff told us there is a free car park further away and signage on driving in. Explained since our confirmation stated free parking package we presumed ticket would be validated and staff didn't mention at check in. Very patronising staff member, but after expressing our frustration didn't have to pay. Lovely hotel but these hitches ruined somewhat.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Llandeilo

Great resort

Posted 20-Sep-2014
Pros: Staff and the regular room size is very good.
We just stayed one night. Staff were excellent, facility is huge, with all you'd expect from a lare resort hotel. If your a golfer you have just found heaven. Well worth a visit.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom East Sussex

Perfect get away

Posted 17-Sep-2014
Our visit to the hotel was a birthday treat for my partner and was the perfect break. Very high standards with superb professional friendly staff. Couldn't have asked for any more.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bedfordshire

Great place to stay, even if you don't play golf!

Posted 17-Sep-2014
Pros: Room, Bed, Staff, Gym and breakfast!
Cons: If we were going to be really picky, you can hear the motorway road noise very clearly when the door is open!
Location: Golf obviously... Cardiff nearby and on a long trip it's a good place to break the journey as it's so easy to get to from the motorway.
As a last minute arrangement, we didn't know what we would be allocated, but when we got there we were upgraded to a bigger room with a huge bed. The gym is great and the pool looked lovely too (we didn't have time to take advantage of it though). The breakfast is particularly good... and staff are friendly and helpful