I literally had the worst stay here , while the hotel and food was okay - the tourism agent downstairs made our stay total terrible - from convincing us to get a ticket for a trip that was not suitable for a pregnant woman, Fernanda hid the details of the trip just so she and Mauricio can take our money. I have tried to contact the otium tour for the past week and half for our refund , it’s been different stories and lies . This experience has been terrible , I would not recommend staying just because of the fraudulent tour agency downstairs. Made our trip a night mare ! There are other nice hotels with honest people in Cancun, do not stay here. Mauricio is a blatant liar and fraud !