Ratings based on 1,544 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York, NY

Best hotel in Cancun

Posted 15-Dec-2014
The hotel's architecture suites and staff are world class! Beach staff, chefs and spa services are quality. I would recommend this hotel to anyone looking for a great all-inclusive experience.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom los angeles

vacation here changing

Posted 11-Dec-2014
Pros: eight years of quality service, staff knows you by name very professional and attentive all ocean views as well
Cons: upper mgmt. on site to hear problems first hand when they happen to correct them and keep all personnel on the same page with prices or policy.
Location: perfect location to stores , malls and beach tours also
coming here for 8 years used to be the royal cancun, new mgmt. is hyatt, the staff is the same very attentive polite and helpful. the menu is changing slightly use to be fresh ,now some things taste like fast food , mind you not all items if I want to eat American food I would stay home. some of the items waffles seem frozen no Mexican enchiladas or tasty Mexican food no taste to guacamole seasoning. in the site it states you can check in 48 ahead of everyone and pick your room if you pay more ,1st time since coming here I couldn't do it call hyatt they know nothing about this even though it says in their hotel room book, greeting for premier payers should have champagne and warm towelette never happened, states it in the book as well. rental of black car for quick trip anywhere got different answers from different people and different prices. I will be back hopefully the fix some of the things mentioned. overheard new chef had taken over. finally all the booze in the room is low quality. if you want to charge high prices you must make an effort to put the good stuff.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

The place to stay in Cancun!

Posted 07-Dec-2014
Pros: The staff was phenomenal. Every single one of them were so sweet, funny and accommodating, especially the waiters at Spice. They are excellent!
Cons: On the one day it rained, there was a leak in our room by the minibar. Luckily the water didn't get on our valuables and they fixed it fairly quick.
My boyfriend and I had never been to Cancun before and before we went I spent plenty of time researching different hotels and we chose this one based on how great the location was, the amount of bars and restaurants it offered and that the price range was very reasonable for the amount of amenities it offered. As soon as we arrived, we knew we made the right decision. We felt like we were in paradise. The hotel is gorgeous. It has that beautiful spanish style look that has lots of red tones and spanish-style architecture and it's mixed with a modern taste too that I love,too, and overall you can tell the Hyatt is kept in great condition. The pool is long, warm and wonderful for taking a dip and just relaxing when you don't feel like braving the waves in the ocean and there's plenty of activities they do during the day that's fun and it gives you a chance to meet other cool people staying their too. The cabanas were my favorite place to be during the early mornings for reading and also for the evening when you wanted to enjoy the sounds of the ocean but also get some shade. The cabanas at the Hyatt were also included in your price too which was great because I know that other places charge a daily rate to use them. I also loved that there was so much space to lay out whether it was on the beach or poolside. You could always find a spot to sit. We thought the food was overall fantastic. I know some people are picky, but I felt that they had a wide variety of diff cuisines.
5 out of 5
Recommended
for Couples
by A verified traveller

Nice Hotel on the Beach.

Posted 03-Dec-2014
Pros: The hotel staff: always around without 'hovering'. No little kids. Had a fun show at 8 every nite. Place had a feel of clean and safe.
Cons: Less "hard sell" on the side trips. Was on vacation and looking to relax.
Location: Only had three full days, so two at the hotel (pool &beach) and the middle day to see the Chirchen compound. Definitely impressed by the structures.
Room overlooking the beach and pool was really nice. Plenty of places to lay around, whether on beach or at pool. Breakfast buffet had something for everyone. Lunch and dinner were OK, but not quite a Ruth Chris but didn't expect Ruth Chris either. (one is a little bit down the street.)
5 out of 5
Recommended
for Everyone
by A verified travellerfrom virginia

Wonderful resort!

Posted 02-Dec-2014
Pros: The Hyatt has a great staff. The resort is beautiful and clean. Great resort for couples! I definitely recommend.
Beautiful resort with friendly, welcoming and helpful staff.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Chicago

Would recommend this hotel stay -- second time

Posted 02-Dec-2014
Pros: Hospitality, Food and the hotel is clean
Cons: Wines
Location: Didn't leave property, but friends did a free bike ride to town which they said was 5 minutes away.
We visited with our two older kids and the staff and food is great (I have picky eaters). This is our second time visiting. We went over Thanksgiving this time (Feb. previously two years ago), so the beginning of the Cancun visiting season and it was very windy, but the hotel was another great experience. If you're looking for a late night party night, you need to go off property. There is a show at 8 PM every night, then a band in the lobby bar from 9-11 and then basically lights out at midnight. There is a 24 hour game-like room with three large TVs, pool and ping pong tables, darts and food with a self serve stocked bar area. Only thing I would change would be to have better wine (they do have paid bottles of wine in the restaurants). Asian restaurant was great (the only one you need to make reservations at if you want them to cook in front of you, but you can still go and seat in another room without one, but you might wait. The buffet called Spice is perfect -- lots of choices for all meals.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom AL

Every room have nice beach view, and easy approach

Posted 01-Dec-2014
Great holiday in ZILARA.Except room service, maid suddenly, oftenly come to check service. That was some trouble for us.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom los angeles

Great entertainment, great staff

Posted 01-Dec-2014
This hotel is very nice. Adults only makes it a plus. No kids running around. Beautiful entrance. You feel welcomed right away. Room was really nice. Room service was the best. Restaurants were really good. Waiters very professional . The only thing I will say is, I did tell them I was on my Honeymoon. They said they will have something for me in my room the following day. Which I did not. I did end up changing rooms, but still should be on file that it was my Honeymoon . I would of expected flowers or something special. But nothing like that bUT overall, everything was fantastic
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

High quality and good service..

Posted 30-Nov-2014
Pros: Quiet, good facilities and very friendly staffs. High quality foods.
Cons: Every evening there is show at the main lobby till 10:30 in the evening, sometimes it is too loud even in your room.
Location: It is middle of hotel zone, outside mall is nearby.
Very nice staff and good facilities, not crowded. Many honeymooners, especially from Asia, Korea, Japan, China. Good restaurants with excellent foods and service.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom H

Everything perfect!! Great vacation! Great hotel

Posted 30-Nov-2014
This is the first hotel in my life that Im totally happy, I am a very demanding person, but this hotel exceeded my expectations so far! Great staff, great views, great food!