Ratings based on 1,699 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent service

Posted 22-May-2015
Pros: Excellent service from concierge , housekeeping , waiters to all the hotel staff.
Cons: Nothing
Location: Stroll along the hitel zone.
Will definitely come back to Hyatt Zilara. Will highly recommend to anyone planning a Cancun vacation.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Pa

Beautiful Hotel, the staff are wonderful.

Posted 20-May-2015
Pros: The staff comfortable
Cons: They should place a flyer under each door to let guest know what activities they have going on day or night time.
Location: You are right on the beach,pool no need to go anywhere.
Beautiful Resort, I have told all our friends. Always clea n,food is excellent rooms are comfortable and beautiful. They have everything you would need and if they don't the staff will find it if they can. We have been there 6 times and will keep going back. Bar Tenders & Waiters, Hostess all are wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveller

100点のホテル

Posted 20-May-2015
ビーチも近く、ご飯も美味しく内装もおしゃれで綺麗でスタッフが明るくてよいホテルでした。 特に、ビーチとプールにあるベッドが最高でほとんど毎日ちょくちょく行きました(≧∇≦)
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Clarksville, IN

Beautiful hotel, but....

Posted 19-May-2015
Pros: It was very clean
Cons: More variety in the entertainment. Stronger drinks
Location: We didn't leave the hotel.
We had a wonderful vacation. The restaurants were great, the rooms were wonderful, the staff was excellent. The drinks were watered down too much. The intertainment wasn't all that good and there weren't enough seats to see the shows outside. If you weren't in the front rows, then you couldn't see the show inside because the seats in the back of the first row were too low. I loved the beds outside and the pool was great!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom idaho

Wow but beware!!

Posted 17-May-2015
Cons: people hold pool chairs starting at 2 am
This hotel is awesome, the staff is great, the location is great but they do have a few rooms that are not posted on the Internet and they will try to cheat you. I booked this hotel through Expedia, I booked the king jr suite ( as shown on the Internet, it's a large room) but upon arrival they booked me into a room that was half the size as the Internet showed. I was not happy as that was not what I book. Upon complaining they moved me the next day. Problem here is they false advertised, hoping I wouldn't say nothing and that is wrong. If you get a room that upon entering you have to walk down a long hallway, you've taken advantage of! Go complain!!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas, Texas

This hotel has everything!

Posted 15-May-2015
We had a wonderful stay. All of the restaurants are top notch. The staff was amazing.
3 out of 5
by A verified traveller

All inclusive services not up o par

Posted 15-May-2015
For being in Mexico, I was surprised that many Mexican beers were not offered at this resort including corona, pacifico, and negro modelo. Also the hotel did not allow food to be served at the beachside and poolside cabanas. I was surprised about this as were friends given that it is an all inclusive resort. The food at the restaurants was also subpar.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice all-inclusive hotel.

Posted 14-May-2015
Pros: Hotel staff, clean and comfortable rooms, 24 hour room service and lounge.
Cons: Maybe the cocktails can be made more carefully.
Location: The location of Hyatt Zilara is excellent. It has a large area of beautiful beach but a little bit faraway from the shopping area.
Hyatt Zilara is really a good choice to stay in Cancun. My husband and I enjoyed the swimming pool, Caribbean beach, hotel activities, and bars in the hotel. No matter where you are in the hotel area, there is someone serving for you, providing drinks or other things. The hotel is super clean and comfortable. 24 hours room service is nice. We booked two tours during our stay in Cancun. Each tour left at 7 am. We asked room service for breakfast. It is fast and good.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Ohio

Amazing hotel. Amazing staff.

Posted 13-May-2015
My wife and I would personally like to thank Ligia, waitress at the Hyatt Zilara. She was outstanding! The most pleasant, knowledgeable and personable waitress we've ever had. She went above and beyond not only with service but with genuine interest and concern with our life and family. We hope to see her in management at that hotel next time we visit. Other outstanding staff we want to recognize are Felipe, Erasmo, Eduardo and Julio. Thank you so much for making our trip even more memorable. The hotel itself was even better than we saw in picture. Gorgeous architecture infused with Mexican culture, amazing acrobatic shows nightly, great food, great drinks, beautiful rooms and view, clean and quit beach...Hyatt never disappoints. But it would have just been a nice hotel if it hadn't been for the amazing staff from check in to check out. We will DEFINITELY be back as soon as we can.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Houston

Excellent hotel with oceanfront view

Posted 11-May-2015
Pros: Location, food, amenities and staff.
My husband & I decided to stay here for our honeymoon and really enjoyed our stay! First, we were greeted with a glass of champagne. The food in Spice, Pelicanos & Marie Marie restaurants were delicious. The staff is super nice and the bartenders are amazing (Arnesio & Eduardo were outstanding)! The pool area was my personal favorite. The spa (sauna & hot-tub) is super relaxing, don't forget to check that out. Our room was clean and fresh, always had a fully stocked mini-bar.