Ratings based on 1,665 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Lincoln Nebraska

Vacation

Posted 22-Apr-2015
Can't say enough good things. Everyone was great, food was outstanding just a great first time experience.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Philadelphia

The Best All-Inclusive in Cancun!

Posted 22-Apr-2015
There really is nothing that can be complained about at the Hyatt Zilara. The staff is very kind, helpful and really set on ensuring you have a great vacation. The food is very good. My wife and I could be considered food snobs and understand that a large all-inclusive resort caters to many different tastes. We can report that we've had many great meals and drinks during our stay. As far as all-inclusives go, I'd say they have the best food of all the others I've experience. Our most recent stay was our third at this resort and first visit since being acquired by Hyatt.
4 out of 5
Recommended
for Couples
by A verified traveller

Awesome resort!

Posted 22-Apr-2015
Pros: Loved the service, excellent people and very caring..
Cons: Return to shared services with Gran Caribe Real, next door. Also, require more music at night at the bar and more music at the pool, much tooo quiet.
Location: Need to return to shared services with Gran Caribe Real, next door and require a new restaurant or two.
Loved the experience and resort but they need an Italian restaurant and a steak house. It was best when they were associated with hotel next door and we could eat at the Maria's next door. So disappointed to be advised they no longer provide you that opportunity, very disappointing. Require more entertainment at night, more music and more music during the day...
3 out of 5
Recommended
for Everyone
by A verified traveller

Food was average at best.

Posted 21-Apr-2015
Pros: Great staff.
Cons: Food.
Nice pool. Beautiful beach. Staff very accommodating. Food was average at best. House wine not good.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

See Sunrise from the room!

Posted 21-Apr-2015
Pros: Food and ocean wiew!
Cons: Some waiters working in the restaurant are not happy.
Location: Near to the TWO big Malls. Bicycle ride is fun!
Nice location, delicious food and excenlent service! Very enjoyed and relax stay!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Nashville, TN

Exceptional

Posted 20-Apr-2015
Pros: Atmosphere and Staff. Choice of Restaurants and Food Delicious
Location: Didn't leave the resort... Everything is close by though including shopping. We have toured the ruins Tulum and Xcaret. No site seeing this time.
Loved the Hotel and Staff (Loved Rapheal the Beach Butler).This was our 3rd time to Cancun. We stayed at the Palace Resorts before (Moon Palace, Beach Palace, Cancun Palace ***Also includes Le Blanc*** but not advertised) We took our children on that trip. Very nice. Our Stay at the Hyatt Zilara was exceptional and did not disappoint. We were worried it might be different because we had stayed there 7 years ago when it was the The Royal, but it was the same lovely place we had stayed before. We stayed in the Junior Suite Standard and did not upgrade. Since we had been there before we knew that all rooms face the ocean and all suites have a lot of the same amenities. If you upgrade you can eat at Chefs Plate (delicious) and you have reserved beach bed assigned to your room number. The front row of beach beds are not assigned and are first come first serve so be prepared to get up early to reserve your space. If you aren't an early riser, I suggest just upgrading to Premium Junior Suite so you don't have to do this. There is entertainment every night and also a band that plays until 10:30 every evening. You never have to leave if you don't won't too. It's definitely a place for couples so if you are wanting to get wild it's not your place. It's a romantic relaxing get away. We loved it and are planning to visit again.
4 out of 5
Recommended
for Couples
by A verified travellerfrom japan

全室オーシャンビューの大人のホテル

Posted 18-Apr-2015
Pros: スタッフの教育が徹底されて、快適な滞在が出来ます。
Cons: レストランの食事のグレードアップ
Location: ショッピングセンターまで徒歩圏内です。
設備も充実してますが、ここの良い点はスタッフの教育が良くされている点です。 深夜に到着したのですが、笑顔でテキパキとチェックインと滞在中の案内をしていただき良かったです。 滞在中もほとんどのスタッフが笑顔で挨拶し、親切な応対でした。
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Apr-2015
Alberto is the GM and is great. The staff if always happy and willing to cater to any need. HIGHLY recommend. All top shelf alcohol and food. Unbelievable place. Very safe airport and they have a Lincoln navigator than can shuttle you to and from the airport. Overall a GREAT experience we go monthly because of it.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Omg

Posted 17-Apr-2015
Amazing. Can't believe how ultra all inclusive this place is.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kalamazoo, MI

This hotel was amazing!

Posted 17-Apr-2015
I've been to a lot of nice resorts on Mexico and this by far has been the best. We plan to return next year. The staff was amazing and went out of their way every single day to make sure we enjoyed our much needed vacation. The food was outstanding and the drinks even better. Beach was beautiful and the location is perfect.