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Reviews of Fairfield Inn & Suites by Marriott Cancun Downtown

3.5 out of 5
Fairfield Inn & Suites by Marriott Cancun Downtown
Av. Tulum, Manzana 14, Lote 2, #220, Supermanzana 4, Cancun, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 123 out of 231 reviews" "
Rating 8 - Good. 68 out of 231 reviews" "
Rating 6 - Okay. 21 out of 231 reviews" "
Rating 4 - Poor. 6 out of 231 reviews" "
Rating 2 - Terrible. 13 out of 231 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for what we needed. The staff are wonderful! Shopping, restaurants, taxi's and bus easily accessible. The use of swimming pool from next door is good and towels provided.
Stayed 6 nights in Apr 2024
Response from QA / Calidad on 8 May 2024
Dear Debika, Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

10/10 Excellent

Beqir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from QA / Calidad on 29 Apr 2024
Dear Beqir, Thank you for staying here at Fairfield Inn & Suites in Cancun. All hope you had a great time here. It will be a pleasure to welcome you back soon. Sincerely,

10/10 Excellent

Prachi, Maineville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and worth it.
Stayed 3 nights in Apr 2024
Response from QA/Calidad on 24 Apr 2024
Dear Prachi, Thank you very much for your visit and for letting us know you have enjoyed your time here. All look forward to welcoming you back soon. Sincerely,

10/10 Excellent

DaDa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
- very good price - very nice staff - easy to access to places in downtown - 4 mins walking distance from tour pick up point - taxi / Uber anywhere is reasonable price
Stayed 4 nights in Apr 2024
Response from QA / Calidad on 22 Apr 2024
Dear DaDa, Greetings from Cancun! Thank you for your kind feedback.We are delighted to know that you had good experience here. It is always the endeavor of our teams to create memorable experiences for our valued guests. All look forward to welcoming you back in the nearest future. Sincerely,

10/10 Excellent

Gopinath Reddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from QA / Calidad on 22 Apr 2024
Dear Gopinath Reddy,Thank you for your visit, we all hope you have enjoyed your stay here. It will be a pleasure to welcome you back soon.Sincerely,

10/10 Excellent

Aiden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 days and overall was a great experience. The staff are amazing. There was a couple things in our room that were loose like the towel rack and was also missing the bedside lights. Not a big deal but would be a easy fix.
Stayed 7 nights in Mar 2024
Response from QA / Calidad on 22 Apr 2024
Dear Aiden, We appreciate your feedback and please be sure that your comments will be transmitted to the departments to work on them immediately. Please accept our most sincerest apologies for the inconveniences in your stay. We look for another opportunity to serve you better in the nearest future.Sincerely,

8/10 Good

FRANCISCO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pros: Quiet and clean, friendly and helpful staff, convenient location, nice family environment. The cons: Street parking for vans, breakfast was NO GOOD, need to ask for room service to get it done.
Stayed 5 nights in Mar 2024
Response from QA / Calidad on 2 Apr 2024
Dear FRANCISCO, Thank you for your kindly feedback about your stay with us; please make sure we have taken notes about your comments, this help us to improve and be better everyday!It will be a pleasure to welcome you back soon. Sincerely,

2/10 Terrible

Derrick

Stayed 6 nights in Mar 2024
Response from QA / Calidad on 2 Apr 2024
Dear Derrick, First, receive our warmest greetings from Cancun. We really appreciate if you provide us details about your time here, this help us to improve an be better everyday!Thank you! It will be a pleasure to welcome you back soon. Sincerely,

10/10 Excellent

Luis

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very Clean and Quiet, Would recommend
Stayed 1 night in Mar 2024
Response from QA / Calidad on 20 Mar 2024
Dear Luis, Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

10/10 Excellent

Avinash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay, clean and spacious room excellent staff and service, good and cheap dining options around.
Stayed 1 night in Mar 2024
Response from QA / Calidad on 11 Mar 2024
Dear Avinash,Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

10/10 Excellent

blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms good breakfast nice service, parking is accesible very good location
Stayed 5 nights in Feb 2024
Response from QA / Calidad on 7 Mar 2024
Dear blanca, Thank you for your visit, it is glad you you have enjoyed your stay here. It will be a pleasure to welcome you back soon.Sincerely,

8/10 Good

Rohan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to buses and Cancun hotel zone. Basic breakfast options, clean and maintained property.
Stayed 8 nights in Feb 2024
Response from QA / Calidad on 7 Mar 2024
Dear Rohan, Greeting froms Cancun, México. Thank you for your kind feedback. We are glad to know that you had an overall good experience here. It is always the endeavor of our teams to create memorable experiences for our valued guests.Sincerely,

2/10 Terrible

Salma

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DONT STAY HERE! Bathroom smells like sewage and staff were unhelpful. we asked for someone to come up and help with the smell multiple times, and nobody came up to check the cause. The breakfast is the worst.
Stayed 3 nights in Feb 2024
Response from QA / Calidad on 7 Mar 2024
Dear Salma,First of all thank you very much for your time dedicated to share your experience.We appreciate your feedback and please be sure that your comments will be transmitted to the departments to work on them immediately. Please accept our most sincere apologies for the inconveniences in your stay. We look for another opportunity to serve you better in the nearest futureSincerely,

10/10 Excellent

EDWIN, tela atlantida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from QA / Calidad on 7 Mar 2024
Apreciable EDWIN, Muchas gracias por habernos elegido en su estadía con nosotros. Esperamos haya disfrutado su tiempo aquí.Será un placer recibirle pronto. ¡Saludos cordiales!

6/10 Okay

Cyron Christian

Stayed 5 nights in Feb 2024
Response from QA / Calidad on 7 Mar 2024
Dear Cyron Christian, Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

8/10 Good

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room
Was Absolutly amazing, friendly staff and only problem is that sometimes the cleaners wouldn’t close the door all the way, so the room door was left open, and there was no pool, other then that, it was a great time, I will Definitly be coming back soon
Stayed 8 nights in Feb 2024
Response from QA / Calidad on 7 Mar 2024
Dear Jonathan, Thank you so much for taking the time out to post such a detailed and thoughtful review about your time here.It was a pleasure to have you stay with us and we are delighted to note that we were able to make your visit memorable.We look forward to welcoming you back soon.Sincerely

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Everything was amazing! Great location and the hotel staff were friendly and always helpful!
Stayed 4 nights in Feb 2024
Response from QA / Calidad on 7 Mar 2024
Dear John, Receive our greetings from Cancun!Thank you for your kind feedback.We are delighted to know that you had good experience here. It is always the endeavor of our teams to create memorable experiences for our valued guests.Sincerely

8/10 Good

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and the location was good we would stay there again
Stayed 2 nights in Feb 2024
Response from QA / Calidad on 7 Mar 2024
Dear Vicente, Thank you for your visit, we are all glad to know you have enjoyed your stay here. It will be a pleasure to welcome you back soon.Sincerely

10/10 Excellent

Ruben Fernandez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we stayed and we love the location and the friendly staff.
Stayed 7 nights in Feb 2024
Response from QA / Calidad on 7 Mar 2024
Dear Ruben Fernandez, Thank you so much for your preference and for taking the time out to post such a detailed and thoughtful review about your time here.It was a pleasure to have you stay with us and we are delighted to note that we were able to make your visit memorable.We look forward to welcoming you back soon. Sincerely

6/10 Okay

sivakadadcharan

their prob language is a big prob and food , our food not their in future plz arrange asian breakfast too thank u
Stayed 2 nights in Jan 2024
Response from QA / Calidad on 7 Mar 2024
Dear sivakadadcharan, First of all receive our warmest greetings from Cancun. We deeply apologize for the inconvenience caused, please make sure we will pass on your comments to the correct department for their consideration and improvement. Once again, we would like to thank you for your important opinion, and we all hope that you had a pleasant journey home.Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in downtown
It was fine to stay for 1 night. I'd look for better options for a longer stay. The breakfast offer needs to be improved.
Stayed 1 night in Jan 2024
Response from QA Manager on 31 Jan 2024
Dear guest, First of all, receive our regards from Cancun. We thank you the time you have taken to leave your comments, please make sure these will be shared with the departments in charge in order to improve. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Dra. Vanessa

Travelled with family
Liked: Cleanliness, amenities
La primera señlra que nos atendió en el front desk no fue muy sincera, le preguntamls si podiamos hacer el check in antes y nos pareció que nos iba a atender y en verdad nos iba a dejar esperando hasta las 3:00 pm y eran las 12:00 pm... si no nos ibas a atender pronto piedes ser sincera y nos dices. Este fue elnunico punto . El resto del staff fue excelente. Y bueno la maquina de hielo esta averiada. Y el extractor del baño no funcionó .
Stayed 4 nights in Jan 2024
Response from QA Manager on 31 Jan 2024
Apreciable Dra. Vanessa, Agradecemos por elegirnos y por tomarse el tiempo de compartir sus observaciones de su estadía con nosotros. Externamos nuestras más sinceras disculpas con respecto al servicio brindado, así como por los detalles mencionados. Tenga la seguridad que hemos compartido sus comentarios con los líderes de área para mejora de los mismos. Nuevamente, nuestras más sinceras disculpas, esperamos tener una segunda oportunidad y recibirle en un futuro no lejano.Sinceramente

10/10 Excellent

Silvia

Stayed 2 nights in Dec 2023
Response from QA Manager on 31 Jan 2024
Apreciable Silvia, Muchas gracias por habernos elegido para su estadía en Cancún. Agradecemos el tiempo que se tomó para compartir su puntuación. Esperamos tener el placer de recibirle nuevamente pronto. Atentamente,

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connvenient location
Stayed 7 nights in Dec 2023
Response from QA Manager on 23 Jan 2024
Dear Mauricio,Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

8/10 Good

Mauricio

Travelled with family
Liked: Cleanliness, staff & service
Small parking lot.
Stayed 5 nights in Dec 2023
Response from QA Manager on 23 Jan 2024
Dear Mauricio, First of all, receive our regards from Cancun. We thank you the time you have taken to leave your comments, about the parking area we would like to share that we have around 80 places for our cars guests', we are very sorry to know this has not meet your expectations. Once again, we would like to thank you for your important opinion, and we all hope that you had a pleasant journey home.Sincerely

8/10 Good

Gante Ravi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast was really good but the road outside the hotel was smelling of sewage. We had an issue with hot water one night but it was fixed the following day. Overall, a good experience
Stayed 6 nights in Dec 2023
Response from QA Manager on 31 Jan 2024
Dear Gante Ravi,We thank you the time you have taken to leave your comments, it is glad you have liked breakfast and you had a good experience. On the other hand, details have shared with the staff in charge for improvement. We hope to have the opportunity to welcome you back soon.Sincerely,

4/10 Poor

sung hui

Stayed 4 nights in Dec 2023
Response from QA Manager on 31 Jan 2024
Dear Sung hui,Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from QA Manager on 31 Jan 2024
Dear Andrew,Thank you for your scoring about your time here while you were in Cancun. All hope you have enjoyed your stay and we look forward to welcome you back soon.Sincerely,

10/10 Excellent

Maryanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable to restaurants and shopping. Staff is nice and helpful. Helped us get a private taxi to our next location. Stayed for one night and highly recommend
Stayed 1 night in Dec 2023

8/10 Good

Amol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Norman, South Orange

Stayed 1 night in Dec 2023
Response from Gerencia General on 21 Dec 2023
Apreciable Norman, Reciba nuestros más coordiales saludos.Muchas gracias por habernos elegido para su estadía en Cancún. Agradecemos el tiempo que se tomó para dejar su valoración, será un placer recibirle nuevamente en un futuro no lejano. Quedamos a sus órdenes,

4/10 Poor

Sergio

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
It's an average hotel with poor service. I ordered room service and after 1 1/2 hour contacted them to ask about my order and they just said that they didn´t have any waitresses or people in the kitchen. When I reached the front desk they apologized and committed to solving it soon, but it never happened, so I passed the night without any food
Stayed 1 night in Dec 2023
Response from General Manager on 21 Dec 2023
Dear SergioFirst of all, thank you for your visit. We sincerely regret our services did not meet your expectations please make sure we are committed to offering our guests memorable vacations, and your comments have been shared to the F&B department in charge. Once again, we are sorry and all hope to have a second chance to welcome you back in the future. Sincerely,

10/10 Excellent

KE

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. Breakfast is pretty good. I like there are Mexican breakfast in addition to traditional American breakfast. ado bus terminal is about 15 min walk away.
Stayed 3 nights in Dec 2023
Response from General Manager on 21 Dec 2023
Dear KE, We thank you for your visit, all hope you have enjoyed your time here at your second home. It will be a pleasure to welcome you back soon.Sincerely

10/10 Excellent

Akunna

Stayed 1 night in Nov 2023
Response from Gerencia General on 21 Dec 2023
Apreciable Akunna,Agradecemos el tiempo que se tomó para dejar su valoración, esperamos haya disfrutado su estadía con nosotros.Será un placer recibirle nuevamente en un futuro no lejano. Quedamos a sus órdenes,

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gerencia General on 21 Dec 2023
Estimado Mauricio,Muchas gracias por habernos elegido para su estadía en Cancún. Agradecemos el tiempo que se tomó para compartir su puntuación.Esperamos recibirle pronto nuevo.¡Saludos!

8/10 Good

Sayyad ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry
Stayed 2 nights in Nov 2023
Response from General Manager on 21 Dec 2023
Dear Sayyad ali,Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on 21 Dec 2023
Dear Claire,Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

6/10 Okay

Kathy

Liked: Staff & service
Disliked: Amenities
The mattress has a waterproof cover under the sheet. It was hard and crinkly, couldn't sleep all night. Mattress and pillows were also too firm. Sink was clogged, called someone to resolve however it wasn't able to unclog fully. Breakfast items were emptied by 830, asked three times for refills.
Stayed 1 night in Nov 2023

8/10 Good

karina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general everything was fine. No hot water in the shower someday. Breakfast if you came to breakfast at 9, but there was no food left and I had to ask for it to be taken out. Overall it was good
Stayed 4 nights in Oct 2023

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Durante

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV did not work
Stayed 1 night in Oct 2023

10/10 Excellent

Nichole

Stayed 1 night in Oct 2023

8/10 Good

Jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities
LOCATION WAS FINE. WALKING DISTANTS TO MANY RESTAURANTS AND STORES.
Stayed 2 nights in Sep 2023
Response from Gerente General on 27 Sept 2023
Dear Jesus, Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

8/10 Good

Shedline

Liked: Staff & service
Disliked: Cleanliness
It was a nice place, staff were nice but it was far from the other hotel zones and the downtown area is kind of rundown looking which makes it feel like we’re in an old area.
Stayed 5 nights in Sep 2023
Response from General Manager on 27 Sept 2023
Dear Shedline, We thank you the time you have taken to leave your comments, and we apologize if we do not meet your expectations about our location; however, we appreciate you like the service from our team. It will be a pleasure to welcome you back in the future. Sincerely,

10/10 Excellent

CRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities
Just no pool. But affordable and clean for business.
Stayed 2 nights in Sep 2023
Response from General Manager. on 14 Sept 2023
Dear CRISTINA, Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

10/10 Excellent

Dillon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, it was easy to access other locations such as the shopping mall which was an 8 minute walk. Staff was super friendly. Food was okay. Room was spacious but the only issue was the door could not be closed all the way for the bathroom.
Stayed 4 nights in Aug 2023
Response from General Manager on 14 Sept 2023
Dear Dillon,Thank you for your feedback about your stay with us, please make sure we have taken notes about improvement areas and shared them to the departments in charge. It will be a pleasure to welcome you back soon. Sincerely

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
very nice and polite staff. we ate breakfast each morning at the hotel buffet. each morning was a different variety of breakfast items. food was great. rooms were very clean.
Stayed 5 nights in Aug 2023
Response from General Manager on 28 Aug 2023
Dear Terry, Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

2/10 Terrible

Héctor

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
es la primera vez en mi vida que me cancelan una recervacion, estando asegurada con mi TDC. no me dieron explicacion y al llegar me dijeron que no tenia la reservacion. luego revise mi correo me enviaron un correo cancelando sin motivo alguno. terrible, terrible y soy fan de Marriot.
Stayed 6 nights in Aug 2023
Response from Gerente General on 14 Sept 2023
Estimado Héctor, Muchas gracias por tomarse unos minutos y dejar sus comentarios al respecto, verificando su reservación esta no fue cancelada por nosotros, lamentamos el mal entendido y esto haya generado una expectativa diferente de nuestros servicios. Esperamos tener una segunda oportunidad en un futuro y conozca nuestras instalaciones y facilidades; será un placer.Sinceramente,

2/10 Terrible

Enrique

Disliked: Staff & service, property conditions & facilities
Under Staff and not trained
Stayed 2 nights in Aug 2023
Response from General Manager on 28 Aug 2023
Dear Enrique,First of all, receive our regards from Cancun. We thank you the time you have taken to leave your comments, and we apologize if we do not meet your expectations about our members, please make sure these will be shared with the departments in charge in order to improve. We hope to have the opportunity to welcome you back soon.Sincerely,

6/10 Okay

Karmen Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No pool. You need to implement a variety in breakfast foods. Incorporate pancakes, waffles, cheese, ham or oatmeal.
Stayed 5 nights in Jul 2023
Response from General Manager on 28 Aug 2023
Dear Karmen Victoria,Thank you for your feedback about your stay with us, please make sure we have taken notes about all your comments; these help us to improve, we do sorry about it. It will be a pleasure to welcome you back soon. Sincerely,General Manager.