Agradecemos su tiempo dedicado para compartirnos su experiencia, le esperamos pronto.

Siempre será un placer poder atenderles, les esperamos en muchas oportunidades más.

Thank you for your comment, we hope to always have our services available for you.

Thank you for sharing your valuable experience, works for continuous improvement.

Gracias por permitirnos saber su valiosa apreciación, esperamos poder atenderle en muchas oportunidades más

Gracias por ser parte de nuestro proceso, nos alegra mucho saber que disfruto de su estadía, gracias por preferirnos, esperamos poder atenderle en muchas oportunidades más.

Nuestro deseo es mejorar constantemente para ofrecer un servicio de calidad e integro en cuanto a atención y producto, agradecemos a nuestros huéspedes su dedicación y tiempo para compartirnos su valoración, sin duda, es una motivación continúa para nuestras mejoras

Gracias por compartirnos su grata experiencia, esperamos mejorar continuamente para que todos nuestros huéspedes disruten al máximo su paso por el hotel.

It was a pleasure to serve you Mr. Arnold, we hope to have you visit us many more times, thank you for your valuable comments.

Mr. Charles, the money you canceled in addition to your accommodation, corresponds to the consumption made in the restaurant, as you could check in the invoice that was delivered at the end of your stay, we are sorry if at some point you were not given more clarity to these charges.

Estamos siempre dispuestos a resolver los inconvenientes de nuestros huéspedes, para nosotros es primordial que puedan disfrutar su estancia, gracias por su preferencia, tendremos en cuenta todas sus observaciones.

Unfortunately we had the stay of several children, which was quite complex to solve in noise issues, since, being children, they did not understand the environment in which they were, likewise, I confirm that the balance that I had in favor in your other visit, which was crossed with the consumption I had in the restaurant, was compensated.

Thank you for choosing us, we look forward to serving you in many more opportunities.

We appreciate your time to let us know your experience, no doubt we are sorry for the situation you tell us and if corrective measures will be taken for it, thank you for your confidence and for your preference.

Thank you for your valuable comments, no doubt they are a reason for continuous improvement, we extend our sincere apologies for the situations you mention, our purpose will always be to ensure the tranquility of our guests, and what you share with us is of utmost care, we will make the respective investigations.

Thank you for taking a few minutes and sharing your experience with us, we hope to serve you soon.

Sr. David lamentamos mucho que no se haya hospedado, en realidad es complejo brindar una opinión, teniendo en cuenta que no se hospedó ni pudo vivir la experiencia.

Thank you for sharing your comment, we would have liked to have your perception during your stay and clarify any doubts or concerns about the assigned room, thank you for contributing to our improvement processes.

Gracias por dejarnos su valoración, esperamos poder atenderle en una nueva oportunidad.

Gracias por dedicarnos unos minutos y calificar su experiencia, trabajos continuamente para mejorar.

Siempre será un placer poner a disposición nuestros servicios para que pueda disfrutar de ellos, esperamos poder atenderle pronto, gracias por preferirnos.

It is great to know that you enjoyed your stay, our intention will always be that our guests have the necessary information and amenities to make your stay satisfactory, we hope to serve you again very soon, thank you for your preference.

Siempre será un placer disponer nuestros servicios para ustedes, gracias por venir.

Fue un honor poder ofrecerle nuestros servicios, gracias por su preferencia, esperamos verle de nuevo muy pronto.

Estimado huésped, si al registrarse lo realiza como persona colombiana, debe saber que toda persona nacional asume el impuesto del 19%, si se registra presenta el documento que demuestra su visita al país como turista, claro que será exonerado de dicho impuesto

We are sorry for the discomfort you experienced during your stay, we work every day to improve, and we hope to be able to offer you a better experience another time.

Thank you for your comment, we hope to be able to serve you again very soon.

We are sorry for the inconveniences presented during your stay, to be consistent with the services we offer, for this reason we inform our guests that the consumption of external food or beverages within our common areas has some conditions, our intention will never be to inconvenience any of our guests. We hope to be able to count on your presence at another time to enjoy our services.

It is a pity that you could not enjoy our buffet breakfast, maybe we did not guide you in the right way, because breakfast is available from 6:30 am to 10:00 am, we will take into account your comment to review and that this situation is not repeated.

Gracias por preferirnos Sr. Jose, eseramos verle de nuevo muy pronto.

Gracias por compartirnos tu experiencia, estamos siempre dispuestos a mejorar cada dia.

Esperamos contar con su visita en otra oportunidad para que disfrute de todos nuestros servicios, gracias por preferirnos.

Fue un placer poder atenderle y disponer nuestros servicios para ustedes, gracias por venir y esperamos que pueda regresar pronto.

Lamentamos no haber cumplido con sus expectativas ni poder resarcir o brindarle el servicio que amerita cada uno de nuestros huespedes, trabajamos constantemente en nuestras mejoras, gracias por ser parte de ellas.

Gracias Sra. Esperanza por extendernos su valiosa opinion, esperamos poder atenderle en muchas oportunidades mas y pueda disfrutar de todos nuestros servicios.

Thank you for your comments, we are working on our maintenance issues to be able to offer a product and installations of very good quality, thank you for your contribution that allows us to improve.

We hope to be able to offer you another type of room in which you can feel really comfortable, thank you for your comment.

We are very sorry to hear that your experience was not what you expected, we really care a lot about this kind of experiences and we are working on it to improve, thank you for your comment.

We apologize in advance for the discomfort you experienced during your stay and we take your comments in order to improve our services.

We are very sorry that your study was not satisfactory, we receive your comments in order to seek the improvement of our services, which we seek to improve continuously, we hope to serve you another time and you can see our evolution.

Gracias Sr. Luis por contribuir con su calificación, esperamos seguir mejorando y contar con su presencia en muchas oportunidades más.

Thank you for preferring us, we take your observation to be able to improve and offer a 100% satisfactory service.

Thank you Mr. Luis for your valuable comment, we are pleased to have served you again and we hope to continue being your home in the city of Cali, thank you for preferring us.

Siempre será un placer atenderles, esperamos verle de nuevo muy pronto, gracias por preferirnos.

Gracias Sr. Roberto por preferirnos, deseamos que vuelvan pronto para seguir ofreciendole lo mejor de nuestros servicios.

Gracias por preferirnos y esperamo tener el honor de atenderle en muchas ocasiones más.

It is a pity what you mention, we are very sorry that you could enjoy your stay as you expected, this situation will be carefully reviewed as our intention will always be to ensure the comfort and interests of our guests, we hope at another time to somehow compensate for this inconvenience.