Stayed from August 30th thru Sept 4th and have nothing but great things to say about the hotel and staff. Room was spacious, clean and bed was fantastic. Internet was down only for a few hours and speed was fast. Hotel safe holds a 15" laptop and everything else you need to store.
Hotel staff was very knowledgeable and helpful. NOTE: I see so many comments by travelers about hotel staffs (in the aggregate) not speaking English, makes me laugh every time... here's an idea; learn some Spanish! Colombia is an incredible country. That being said, tourism is just beginning to gain popularity so this is the reason there are not more English-speaking Calenos. This will change over time but you are doing yourself a HUGE dis-service if you have absolutely no command of the Spanish language when traveling in South America!
This was my first time in Cali Colombia and this hotel has to be one of the best hotels I have stayed in. The staff is excellent and they catered to all my needs. The food was great and room service was always very timely with my orders. The location of the hotel is also very nice, not in the middle of the main Cali drag but close enough to get to the action. I will be back
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