Outdoor pool, pool loungers
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Reviews of Hotel Pance 122

3.5 out of 5
Hotel Pance 122
22a60 Cra. 122, Cali, Valle del Cauca

Reviews

8.8

Excellent

Rating 10 - Excellent. 14 out of 22 reviews" "
Rating 8 - Good. 4 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Nijah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great only issue was food wasn’t that great. Breakfast that’s included is not great and it’s the exact same thing everyday. I just wish they had different or more options daily.
Stayed 5 nights in Mar 2024
Response from Gerencia on 19 Mar 2024
Gracias por su comentario. Esto nos ayuda a ser mejores cada día. Estamos siempre para mejorar.

8/10 Good

Issac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff
Stayed 1 night in Jan 2024

10/10 Excellent

Hans

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpectedly nice, friendly, efficient , comfortable and accommodating Wonderful rooftop breakfast Loved my stay Compliments to the smiling staff
Stayed 2 nights in Nov 2023
Response from Hotel Pance 122 on 20 Nov 2023
Hello Hans, we are pleased to read that you had a good time at our hotel Pance 122. Thank you for taking the time to write this review. Our staff will be happy to read your comment. Greetings!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Pance 122 on 14 Nov 2023
Hola Juan Queremos agradecerle su visita en nuestras instalaciones. Esperamos recibirlo en otra ocasión y seguirle brindando el mejor servicio. Qué esté muy bien! Cordialmente, Hotel Pance 122

10/10 Excellent

Martha, Lynbrook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay The staff is superb.
Stayed 2 nights in Aug 2023
Response from Hotel Pance 122 on 10 Aug 2023
Buena tarde.Gracias por su comentario y calificación a nuestro hotel, esperamos que nos visite nuevamente.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2021

2/10 Terrible

Lynn

Disliked: Staff & service, amenities
I put my elderly mother up at this hotel thinking they would be kind to her. Instead, they tricked her into ordering $100 worth of dry cleaning. They offered her a laundry service, and she asked if it was a regular washer and dryer, and they said yes. My mother has never used dry-cleaning in her life and asked to make sure it was a regular laundry service. Towards the end of her stay, they started calling her room to come to take care of her bill, and she was appalled to find out that they had LIED to her about what service she signed up for. She talked to a manager and offered to pay half of it and he agreed. Then, when she tried to check out, the front desk girl said she would call the police if she didn't pay. WHO TREATS OLD PEOPLE THIS WAY???? My mother was so embarrassed and in tears when I came to pick her up. What a horrible thing to do to a guest.
Stayed 9 nights in Mar 2020
Response from HOTEL PANCE 122 - customer service on 20 May 2020
Mrs. Lynn Medel best regard We regret the misunderstanding that occurred with the laundry services offered to Mrs. Medel. During her 9 night stay, we were very aware of her. We offer a thousand excuses if we did not know how to make ourselves understood. We wish the best for you and your family in these days of quarantine. atte Angela Morales

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greay, new, clean, homemy, godd play for a short stay.
Stayed 1 night in Mar 2020
Response from Hotel Pance 122 on 10 Mar 2020
Warm greeting, We want to thank you for your comment and your visit. It is really nice to know you enjoyed your stay with us and we hope to have you soon again. Best regards, Hotel Pance 122

10/10 Excellent

Luciano-Carla, Austin, TX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this new hotel, everyone was really nice and clean and friendly. Can't wait until our next visit to Pance, and hopefully the steam room and jacuzzi are finished so we can enjoy them.
Stayed 6 nights in Aug 2019
Response from Señora Carla on 30 Aug 2019
Agradecemos su comentario y nos alegra mucho que la estadía con nosotros haya sido de su total agrado, esperamos volver a tenerlo con nosotros para seguirle brindando la mejor atención. Mª Alexandra Paz Hosstes Hotel Pance 122

6/10 Okay

CHRISTIAN MELGAR

Disliked: Cleanliness
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

luis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excelentes instalaciones, muy mal servicio de comedor
Stayed 2 nights in Nov 2023
Response from Hotel Pance 122 on 14 Nov 2023
Buenos días, Sr Luis queremos agradecerle su visita en nuestras instalaciones. Fue un gusto haber tenido la oportunidad de atenderlo. Estamos trabajando para mejorar y tendremos muy en cuenta su sugerencia. Mil gracias de nuevo por su retroalimentación.

8/10 Good

Jorge Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfecho
Hotel en general limpio y muy bien decorado.
Stayed 1 night in Nov 2023
Response from Hotel Pance 122 on 14 Nov 2023
Hola Jorge. Gracias por alojarse con nosotros, esperamos poder tener la oportunidad de atenderlo nuevamente

8/10 Good

JAVIER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Hotel Pance 122 on 10 Mar 2020
Cordial saludo, Sr. Javier Agradecemos su tiempo al comentar. Esperamos que su estadía con nosotros haya sido de su agrado. Estamos cada día para mejorar y esperamos brindarle un mejor servicio en su próxima visita. Cordialmente, Hotel Pance 122

8/10 Good

harold

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Hotel Pance 122 on 25 Jan 2020
Tenga usted un muy buen día. Agradecemos su tiempo al darnos una puntuación. Estamos trabajando para ser cada día mejores. Esperamos su visita nuevamente con las puertas abiertas. Cordialmente, Hotel Pance 122

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente.!
La estadia fue excelente en todos los sentidos, comodidades, comida y servicios
Stayed 2 nights in Dec 2019
Response from Hotel Pance 122 on 25 Jan 2020
Un cordial saludo. Para nosotros es muy importante que nuestros huéspedes se vayan felices y que la estadía haya sido del total agrado. Esperamos su visita de nuevo. Qué esté muy bien. Cordialmente, Hotel Pance 122

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Maria Carlota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gente muy servicial y atenta
Stayed 5 nights in Sep 2019
Response from Maria Victoria Gutierrez on 2 Oct 2019
Agradecemos su comentario y nos alegra mucho que la estadía con nosotros haya sido de su total agrado, esperamos volver a tenerlo con nosotros para seguir brindándole la mejor atención. Mª Victoria Gutierrez Gomez Hostess Hotel Pance 122

10/10 Excellent

karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Señora Karim on 30 Aug 2019
Agradecemos su comentario y nos alegra mucho que la estadía con nosotros haya sido de su total agrado, esperamos volver a tenerlo con nosotros para seguirle brindando la mejor atención. Mª Alexandra Paz Hosstes Hotel Pance 122