Ratings based on 305 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Warwick

Good location

Posted 05-Jul-2014
Pros: Excellent position, efficient and friendly staff, good ambience and a large bedroom.
Cons: Upgrade en-suite, sort out coffee and tea making facilities in the bedrooms and a little more attention to detail.
Location: The hotel is right at the edge of the old town. A short walk across the square and you are in the main shopping street leading to the main square.
Generally a good hotel with decent facilities. It was let down with out of date en-suite and lack of attention to detail such as a duvet cover with a hole in it. Coffee making facilities were a little odd in the bedroom, the machine placed a long way from the power point and a some what strange method of operation. Disappointing given the general good standard of the hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller from UK

Reasonable centrally located hotel.

Posted 05-Jul-2014
Pros: The helpful staff and the location
Cons: Room needed refurbishment but quiet and spacious with good sized bathrooms
Location: Excellent, good for the old centre and shops
Overal was a good stay. Restaurant good but evening meals expensive (especially the wines). Breakfast cost between 15 and 22 Eur. Good bar area and large TV (for sports events). Location excellent and rooms are quiet at the back. Think they all have air con.
2 out of 5
by A verified traveller

ok hotel-just

Posted 10-Jun-2014
Pros: location
Cons: Bar was in a poor and dark location. Bar staff unfriendly. restaurant not welcoming bathrooms poor and towels need replacing
Location: good location
many problems with key card for door. two nights stay and least six visits to reception. Some reception staff were very good indeed and others were poor. needs tighter management
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel in good location for town centre and station

Posted 29-May-2014
Pros: Location and the room we had was very spacious and very clean. The bed was also very comfortable.
Cons: Out of three mornings, two breakfasts were just ok. The last morning the breakfast could have been better.
Location: Everything was close to walk to. The town centre was a short walk away and everything from shops to restaurants were easy to walk to.
Good location. On leaving it was easy to walk to station. Walking into town centre was easy and enjoyable. We were a little disappointed with the breakfast. Overall a nice hotel.
2 out of 5
by pat from England

Poor Hotel poor service at breakfast

Posted 14-May-2014
We had a room on the 5th Floor quite nice,sadly the lift was put out of action just after we arrived and stayed out of order for 4 days. we could get a lift to the 4th floor but still awkward having to go up what was designed as Fire escape stairs.The service at breakfast did not exist.
5 out of 5
Recommended
for Everyone
by MikkiDrippin from UK

Well-placed for exploring Bruges!

Posted 06-May-2014
Pros: There is nothing to dislike about the hotel! It ticks all the boxes!
Cons: Nothing!
Location: The history of the town, its monuments and beer cellars are all worthy of exploration! Loved the Belfry, even with its 366 steps!
Eighteen of us descended on the hotel; each of us being treated as individuals by Reception. The rooms were great, very well appointed with extremely comfortable beds! Breakfast was a treat! The hotel is ideally placed for exploring Bruges, going for walks or taking a bike ride - we did it all!
3 out of 5
by Marianne from Hampton

Very disappointed with overall darkness.

Posted 30-Apr-2014
Pros: the bar and restaurant
Cons: The corridors brightened up and rooms cleaner.
Location: very near to centre
Very dark inside of hotel. Good bar and restaurant.
4 out of 5
Recommended
for Couples
by Cartesian57 from Kent, England

Nice Hotel close to the town centre but not to clo

Posted 27-Apr-2014
Cons: Some of the d├ęcor is a little past its best but not to any great extent
Location: The town is clean and tidy, very well organised to remove money from tourists.It is filled with interesting places and people.
Hotel very good value. Quiet and clean with a good level of accommodation and excellent staff. The small bar is an interesting place to spend little time.
4 out of 5
Recommended
for Everyone
by Lynne from Brisbane, Australia

Close to centre of town. 500 metres from train

Posted 24-Apr-2014
Cons: A decent shower would be great.
Spacious rooms. Comfortable beds but possibly the worst shower ever. Mostly cold water with hardly any pressure. Also mould in the grout of the shower
3 out of 5
by yes from uk

Not good value

Posted 06-Apr-2014
Location: Everything is quite near
Good breakfast Bed uncomfortable No view Extremely small bath, not steady hot water