Ratings based on 294 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Couples
by A verified traveller from miami

Cozy Grand Dame Hotel in it's hey days.

Posted 02-Sep-2014
Pros: Service and overall charm
Cons: Elevator a must!
Location: Location is great
My only complain was the elevator that was covered in cheap flooring carpet that absorbed smells and therefore did not go with rest of hotel. Need to update elevator otherwise great boutique hotel in a great location!
3 out of 5
by A verified traveller from UK

Poor experience at what promises to be good hotel

Posted 23-Jul-2014
Pros: Location, ambiance and style
Cons: Staff attitude , better eye for detail , it's the small things that make the difference which means we cannot recommend
We were disappointed with the attitude of the hotel on arrival. The fact that we were an Internet late booking meant they regarded us with aloofness. We were given a nice enough room but much smaller than the advertised square footage. A list of small things made it a below average stay mainly no Internet access in room, no controller for TV , and when it was requested they said they "might" be able to drop it into the room at some point, if not collect it yourself! In addition the room had not been vacuumed very well as there were safety pins and food still on the carpet with the underside of bed quite dusty. Just disappointing with what should have been a good experience at a a near full price
5 out of 5
for Everyone
by A verified traveller from s

Perfect Location kindly stuff and very nice room.

Posted 18-Jul-2014
market place , cannal e.t.c - the location is perfect. Rooms are really comfortable. l stayed with my wife and 3 kids. l am stasfied 0. Staff are kindly
5 out of 5
for Everyone
by mallory from T

Splendid hotel in quaint town

Posted 24-Jun-2014
Hotel was spectacular, staff knowledgable, room spacious and very clean. Highly recommend to anyone visiting the city!!
4 out of 5
for Everyone
by Donna from Auckland NZ

Wonderful Bruges - We will be back!

Posted 22-Jun-2014
Pros: location, value for money, theme
Cons: We needed to print boarding passes and there was no computer to use - the i-pad they had didn't connect to their printer so it was a pain
Location: Everything you need is well within walking distance. Watch out for folks on bikes - they own the road and don't always give way.
Lovely themed hotel right on the bank of the canal. Beautiful views from our windows without even having to leave the room. Large room and excellent bathroom facilities. Would liked to have stayed here a week instead of just a day. Recommend : Horse and cart ride, local beers and of course as much chocolate as you can handle.
1 out of 5
for Couples
by peter m from London

terrible service

Posted 02-Jun-2014 on Hotels.com
Very disappointed. Arrived having booked a romantic stay in a suite at a luxury hotel to be told they didn't have a room for us and that we had to stay in a small room at a worse hotel instead and that all they could do was offer us breakfast at the new hotel to make up the value. No apologies or politeness. Looked like a nice hotel and we would have loved to stay, but be careful as they don't always honour bookings through external companies like this.
4 out of 5
for Business Travellers
by keith

This traveller left a rating score only Posted 15-May-2014 on Hotels.com
5 out of 5
for Everyone
by Moni from London

Beautiful hotel, lovely staff

Posted 14-May-2014
Pros: Clean, lovely rooms. Superb.
Location: Just minutes from a lovely restaurant called Christoff which was great too. Also very central for all the sightseeing.
It was a last minute booking. However, the hotel has an old world charm and it has in many ways exceeded our expectations. Lovely and full of character. The breakfast room fabulous, lovely choice of foods. Very clean rooms and common area. We will come back definitely. Moni
4 out of 5
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 12-May-2014 on Hotels.com
4 out of 5
for Couples
by Well Travelled from Derbyshire

Very nice hotel

Posted 10-May-2014
Pros: Very close to centre and only a 15 minute walk from the train station. Nicely decorated and furnished. Staff helpful and friendly.
Cons: Different offers for breakfast to reduce cost. Buffett style or nothing and at 25 euros each, too expensive.
Location: Very close to the main square and local attractions. 15 minute walk from the train station.
Overall room and hotel were very good. Our room number 441 was next to a main door, which unfortunately did not have a dampner fitted and as such the door slammed everytime somebody went through it to get to the rooms above. The floors are wooden, so we could hear the guests above everytime they walked about, some small loose carpets would have resolved this, leaving the original floor still visible. Breakfast was priced at 25 euros each, which was very steep and therefore not taken up. Room was a little dark and could have done with more lighting. Staff helpful and friendly.