Ratings based on 461 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Bristol

Beautiful hotel in a beautiful city

Posted 30-Apr-2015
Lovely stay, lovely breakfast, lovely spa. room was too hot at night. Had to request s fan at 3am. Pillows were too puffy that they were almost flat to sleep on, had to keep rearranging.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Cambridge, UK

Lovely, relaxing spa hotel

Posted 29-Apr-2015
We really enjoyed our two night stay. Excellent spa facilities and great breakfast. Nice molten brown toiletries and super soft towels! Staff very helpful and courteous. Pleasant 10 minute walk into centre of town. Only reason not rated 5* is because room decor is a bit tired and dated, needs a refurbishment to make it truely 5* hotel.
4 out of 5
Recommended
for Couples
by A verified traveller

Posted 27-Apr-2015
Accident de clim, bien dommage pour un établissement splendide dans une ville superbe.
2 out of 5
by A verified traveller

5 stars? Fell way short of the mark.

Posted 27-Apr-2015
Location: Only 10mins walk into the centre of Bath.
The staff were generally nice, check in was good, chatty, almost fun. I've only stayed in a couple of 5star hotels and all my previous experiences have been amazing, so expectations were high I guess. Returned to the hotel on Friday night and went to the bar for a quick drink... £21 for 2 whiskeys?!!!? Really? Arrived for breakfast at 9am and our order was promptly taken. By 9:45 our food has still not been served. When it was finally served it was missing some of the items we ordered. Woofed food down proper quick because we had to be in the spa for 9:50. Arrived there to find everyone wandering around in a bit of a daze because the computer system was down and they couldn't confirm who was booked in for what. Apparently it had been down since the previous day which in my book (I work in I.T.) is totally unacceptable. My treatment at the spa started half hour late... the didn't appear to be enough staff on duty. So this then put the rest of the day a bit behind schedule. Everyone has a bad day, granted, but Saturday morning it seemed like the entire hotel was in "can't be bothered" mode with nobody really that fussed about things not happening and nobody around to take responsibility or keep us informed of what was happening. Given the choice of this place and the Premier Inn, next time I'll take the Premier Inn!
5 out of 5
Recommended
for Couples
by A verified travellerfrom Colchester

Excellent Anniversary Stay

Posted 21-Apr-2015
We had a wonderful 3 days at this hotel. The management kindly gave us a lovely hand written note with a bottle of bubbly as well. We felt very well accommodated and the hotel is only a brief 10 minute stroll to all of the major sites. Very pleased with the whole weekend!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Excellent stay in beautiful Bath!

Posted 16-Apr-2015
Staying at MacDonald Bath Spa last weekend was a real treat.The hotel is beautiful inside and out and the staff are very helpful. The room was spotless and the food excellent. We were also upgraded to a superior twin which was a lovely gesture and my 40th birthday was acknowledged with chocolates. Two points to note on the downside - the check-in time was stated as 15.30 with check-out being 11am the following day. This means that you don't get a full 24 hours use of the room which seems unreasonable for the price you pay. Also the breakfast was not included in the room price and we paid £19.00 for this. Even though the hotel is 5 star one, I think £19.00 for breakfast is very expensive. I think it reasonable to have had the breakfast included in the price of the room or, failing that, we could have ordered from the a la carte menu as we certainly didn't eat £19.00 worth of food.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Essex

good location short walk down/up a hill to city

Posted 07-Apr-2015
Pros: location, spa
Cons: we couldn't stream netflix through the hotel TV and no one knew how to do it.
Location: well placed to see museums and city centre
very relaxing and enjoyable, staff worked hard to make the stay good
2 out of 5
by A verified traveller

No way a 5 star Hotel

Posted 30-Mar-2015
Pros: Nothing
Cons: My observation is that there is a failure of management to ensure that standard's are been met to ensure they have a good start rating.
Location: Great restaurant called Aqua in Walcot Street, just super
Took 3 attempts to find us a room which a) did not have things broken was b) clean. Management not paying any attention to detail and not checking rooms.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Birmingham

Great spa break

Posted 29-Mar-2015
Gorgeous hotel for a luxurious experience. They have a very beautiful garden with well maintained spa. Some staff members gave us very nice customer service. Very pricey but definitely worth a try for any special occasions.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Mar-2015
Wonderful experience, professional service, amazing accommodations. Great stay