Ratings based on 418 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom North Wales

Excellent hotel in a great location

Posted 18-Dec-2014
Pros: Excellent hotel in a great location. You are asking me the same question 3 times.
Cons: The room was a little cold and could not be adequately warmed. Also, I have already completed and submitted a review for my stay.
Excellent hotel in a great location. Why are you forcing me to 'add a bit more to your review'?
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne, Australia

Lovely hotel, close to city centre

Posted 18-Dec-2014
This was a lovely hotel, comfortable, close to the centre of Bath, affordable for a special treat, however there were some minor details that could have been addressed. There was mould on the side of the bath that connected the shower screen. The hand towel was shredded on one side and should not have been discarded. The print on the wall had fallen within the frame. These are minor points, but with the quality of hotel that we booked, should have been picked up. Was also a treat to have the Christmas markets on during this time. Overall, the hotel is lovely and the service was excellent, along with the facilities available.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom West Sussex

Weekend stay

Posted 16-Dec-2014
Pros: The staff were really lovely so helpful and Jeremy looked after us and they made our weekend very special it was a real treat.
Cons: In our opinion just keep doing what you are doing it works.
Location: The location is about a 15 minute walk from the centre and is a bit hilly on the way back but well worth it for the lovely views.
My husband and I went to Bath for the weekend to see the Christmas Market and have a nice break. We picked this Hotel because it looked so lovely and it really was.
5 out of 5
Recommended
for Couples
by A verified traveller

Good location

Posted 14-Dec-2014
Pros: Lovely buildings and gardens as well as parking fairly close to town centre. At tentative staff.
Location: We went for the Christmas market so ideal.
The only negative was room service not bringing milk for tea in the morning. We had used the very inadequate supply of UHT the evening before. There was a note saying ring room service for fresh milk......!
3 out of 5
by A verified travellerfrom Hornchurch ,Essex

A nice hotel but overprices.

Posted 02-Dec-2014
Pros: The decor was beautiful and looked luxurious and the staff were very nice, but over all it still didn't justify the cost
Cons: N/A
Location: It was a nice walk into the town centre, the shops were exceptional, there was every shop imaginable.We went for the Christmas market which was lovely
We were given a room that could only be described as sub-basement. The view from the window was a high grass/shrub bank rising up to the path. It was very dark and we had to have all the lights on at all times. There were tea making facilites, which you had to use in a cupboard,but we had to keep asking for milk as only the minimum was provided. On arrival we noticed there was no plug in the sink, we mentioned this at reception as we went out and came back to find that someone had come in and disconnected the plug from the bida and left it in the sink! The price didn't include breakfast,however we didn't eat in , we thought it was too pricey.On a better note they did come in at some time during the evening while we were out and left bottled water and a glass next to the beds. However, despite the nice decor, I feel this was definately more a 3/4 hotel rather than a 5 which it was advertised as and reflected in the cost.
1 out of 5
by A verified travellerfrom ロンドン

ダブルブッキングで最悪

Posted 27-Nov-2014
Pros: なし
Cons: 客の言っていることを理解し調べもせず、ダブルブッキング料金をとった
ハエの巣が、部屋にあり、シーツ交換なく、タオルも変えなく アメニティの補充もない、連泊して損した感じ、 ダブルブッキング処置無し
5 out of 5
Recommended
for Everyone
by A verified travellerfrom D

Wonderful

Posted 21-Nov-2014
Upgraded to a suite but lovely. Recommended as a lovely.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Devon

Classy hotel

Posted 20-Nov-2014
Pros: The whole ambiance is calm efficiencys
Location: Situated in the perfect position to pay a visit to Bath and then relax in the hotel Spa facilities
Relaxing. Efficient staff. Lovely room and spa facilities
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Spa Hotel

Posted 10-Nov-2014
Cons: Simplify the use of Wifi, The last thing you want is to have to register with yet another userid and password. Just open it up please.
Very Good. Friendly Staff. Good breakfast. Great Spa.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Brighton

Great for a weekend break.

Posted 10-Nov-2014
Clean room, comfy bed, good breakfast, great spa, well equipped gym and only short walk (15min) to town.