Ratings based on 981 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Bucks. UK

Ok city hotel.

Posted 18-Dec-2014
Pros: Closeness to the centre
Cons: Better pillows. Clearer instructions on parking as the car park has a sign saying no overnight cars.
Location: Very close to centre and very convenient.
Hotel was just like all Hiltons, fine for a couple of days. Shower was good, room quite tight. Beds not brilliant, hard mattress, spineless pillows! Noise travelled into rooms easily so not somewhere to go for a rest. Carpets and curtains grubby, bed linen was clean. Most of the receptionists were helpful but the hotel needs to look at putting out clearer instructions regarding parking. Would stay again but not first choice.
2 out of 5
by A verified traveller

Not worth the money

Posted 14-Dec-2014
Pros: Good location
Cons: update the rooms, noise-proofing, stop charging for WiFi
Small room with water damage, a burnt lampshade and a sink with plumbing issues. £15 to park the car - and an additional £15 to purchase a day's worth of WiFi. Lots of street noise kept me awake. Good location, but not worth the money.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom North Wales

Wonderful hotel central to shops and Xmas markets.

Posted 09-Dec-2014
Pros: Always excellent customer service. Polite and courteous staff.
Location: Car parking nearby, shops wonderful independent shops, large stores within walking distance, thermae spa not to be missed, Roman baths wonderful.
Visit Bath once or twice yearly and would not stay anywhere else. Breakfast excellent choices. Dinner very good food and service.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Northampton

Good City centre base

Posted 08-Dec-2014
Cons: If your room rate does not include it then breakfast in the hotel is expensive and you are better off going out
Very well located for central bath. Everything professionally delivered with helpful stall. But this is a business hotel and a bit soul less for the private/leisure traveller. The building itself is a modern "blob" out of character with its historic surroundings but this is made up for by location which would be hard to beat
3 out of 5
by A verified travellerfrom Dartmouth

City break

Posted 27-Nov-2014
Average hotel in the city centre of Bath. You can immediately tell it is a chain as there were staff everywhere but nobody seemed to know what they were doing. The room was OK but a little Dirty and tired. Breakfast was disappointing.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Oxford

Hotel in walking distance of Bath

Posted 18-Nov-2014
Pros: lovely refurbished hotel
Excellent customer service from all staff from reception to restaurant
5 out of 5
Recommended
for Everyone
by A verified traveller

Room is small, but it's ok

Posted 13-Nov-2014
Nice hotel. Good location. Only the room is but small. Will come again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Lansdowne, VA

Nice hotel in the middle of town

Posted 11-Nov-2014
Pros: location and staff
Location: Everything. Walking distance to all of Bath.
This is a great hotel. Since it is a Hilton, it had an American feel, which was good for us, since there were three of us in our room. It was centrally located, so you could walk anywhere, even to the train station. The hotel was also very kind and helpful.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Kent

Perfect location for sightseeing.

Posted 02-Nov-2014
Pros: Location
Location: Perfect location for sightseeing. Circus and Royal Crescent not even 10 mins walk away and the Roman Baths and Abbey are even less.
One receptionist marred this on arrival by telling us that the room we had been allocated may not be as booked because they were very busy and there was an allocation policy and basically we were bottom of it. Our room was booked in August for October half term through Expedia. I am aware some chains put third party bookings at the bottom of their list. However, her manner was as if we were something scraped off her shoe! Every other member of the Reception staff we met during our stay were charming and gave 110% service. Breakfast was £10 each and gave an excellent selection. There is a cafe very close by at Pulteney Bridge that does a cooked breakfast for £6 if you are wanting to pay less. There is a parking deal in the Podium public car park which is alongside the hotel so that you only pay £15 on exit. As you do not need a car to tour Bath, this is a much cheaper option than daily tariffs locally
3 out of 5
Recommended
for Everyone
by A verified travellerfrom warwickshire

Nice place, great location

Posted 01-Nov-2014
Fantastic staff, very polite and helpful. Rooms are basic & bed very hard. Nice views over the river though. Unfortunately it shouted more budget hotel rather than what you'd expect from the Hilton brand.