Ratings based on 794 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Swindon

Nice hotel , in a deluxe room , good facilities

Posted 19-Aug-2014
Location: Close to all the central facilities of Bath.
Nice room , unfortunately when sat on sofa , could see the deep dust under wardrobes where never hoovered! Also the room we were in was tarnished by the fact it was next to a lift shaft so all we heard all night was the whirring and banging of a lift!!
3 out of 5
Recommended
for Everyone
by A verified traveller from london

Nice hotel

Posted 18-Aug-2014
Nice hotel, night room service service was terrible... And that's absolutely ridiculous that is not possible to pay by cash but just credit card.
2 out of 5
by A verified traveller from worcester

Tiny room, uncomfortable bed.

Posted 16-Aug-2014
The main thing I want from a hotel is a good nights sleep. Uncomfortable, small bed that creaked with every movement. Woke up with a bad back. Decent breakfast and location.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Posted 11-Aug-2014
Hotel is close to sights and activities, and about a 25 minute walk from the train station; perhaps long for some, but I was fine with it. Staff was very attentive and I had an excellent dinner in the restaurant. This only cost me about $20 more than a B and B, but was closer and roomier, with air conditioning.
5 out of 5
Recommended
for Everyone
by A verified traveller from melbourne, australia

Great hotel in great location

Posted 03-Aug-2014
This was my second stay at the Bath hilton and again it did not disappoint. It is a great hotel in a great location that's walking distance to everything. The reception staff are amazing, extremely professional, super friendly and helpful. I stayed in a twin room at the front of the hotel and there was no traffic noise at all and I did not hear anybody else in the hotel so I was able to get a great nights sleep. Will definately return again if I am ever in Bath.
4 out of 5
Recommended
for Everyone
by A verified traveller from Chapel Hill, NC

Excellent location

Posted 26-Jul-2014
Pros: The location, staff, and room was great.
Cons: Stop playing around with WiFi. Include it free of charge and stop trying to make it sound like it's some premium service. It's ubiquitous.
Location: Close to a grocery store, Bath Abbey, and all the shopping you'd want to do in Bath.
This is an excellent choice for a quick walk to Bath Abbey and surrounding areas. The hotel staff is all smiles and very accommodating. Very well managed. Didn't have or witness a single issue. All the front desk people bent over backwards to help and make sure our stay was top shelf. The breakfast (check to see if it's included with your room) was one of the best we've seen and a good value. Things to note: WiFi is odd, in that it is supposed to be free on the ground floor; but the implementation of it is problematic (drops connection, is inconsistent). It's Hilton, and I'm a Hilton guest. Make it part of the room rate and no extra charge. It was probably the one frustration I had during our trip. Finally, I'd complained so much about it, they gave me a complementary code. Face cloths were missing from the hotel completely. This is a bit of a nit, but again, it's Hilton, and I'd expect to see face towels (we call them wash cloths in the States). I ended up going to the Waitrose and buying one.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel close to centre of city

Posted 21-Jul-2014
Pros: location is perfect, good clean rooms with comfortable beds
Cons: provide free internet in rooms as basic service, discount the parking or even make it free for guests, provide facilities for ice on each floor etc
Location of the hotel is perfect for city activities. Easy to check in and check out. Good clean hotel, with basic facilities. Rooms are good size, beds are comfortable. There is just a basic TV which did not allow access to CBBC channel (inspire of it being listed as an option). With two young kids this was a major let down. With the warm climate, there was no access for ice on any of the floors, unless one went to reception and asked for it. Unfortunately, there is no free internet service available in the rooms either (something that is available in other Hilton hotels around the world) which is frustrating for the money charged for the room. The costs for internet in the room was given as £14.95/24 hours! Likewise, there is no parking available for guests. Cars are parked in the communal car park, which is charged £15.95/night.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel in the center of Bath.

Posted 17-Jul-2014
It was a pleasant stay at the Hilton and i would definitely return.
2 out of 5
by A verified traveller from London

Very noisy.

Posted 14-Jul-2014
Pros: Clean rooms. Good location.
Cons: Do not put guests not attending a corporate event in rooms above where the event will be held.
Location: Centre of Bath, all the main attractions, and lots of cafe's and restaurants close by.
We paid extra to stay at the Hilton, but were dissapointed overall. The room was very nice, but tiny. The lifts were broken. There was a corporate party on the first evening, which we were not told about, and the music was very very loud till about 12.30 so sleeping difficult. Then the people in the room next to ours continued to drink and party till around 4am. We phoned reception and complained to staff, but they did not seem to care or do anything. The fire alarm then went off several times over the course of the morning, meaning a further disruption. All in all, not great. Dissapointing, as you expect more from the Hilton.
2 out of 5
by A verified traveller from Pa.

Disappointing

Posted 11-Jul-2014
Substandard for a Hilton in many ways.Parking was confusing I had to work to make it right and when they say £15 per stay it's each time.