Ratings based on 854 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Dartmouth

City break

Posted 27-Nov-2014
Average hotel in the city centre of Bath. You can immediately tell it is a chain as there were staff everywhere but nobody seemed to know what they were doing. The room was OK but a little Dirty and tired. Breakfast was disappointing.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Oxford

Hotel in walking distance of Bath

Posted 18-Nov-2014
Pros: lovely refurbished hotel
Excellent customer service from all staff from reception to restaurant
5 out of 5
Recommended
for Everyone
by A verified traveller

Room is small, but it's ok

Posted 13-Nov-2014
Nice hotel. Good location. Only the room is but small. Will come again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Lansdowne, VA

Nice hotel in the middle of town

Posted 11-Nov-2014
Pros: location and staff
Location: Everything. Walking distance to all of Bath.
This is a great hotel. Since it is a Hilton, it had an American feel, which was good for us, since there were three of us in our room. It was centrally located, so you could walk anywhere, even to the train station. The hotel was also very kind and helpful.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Kent

Perfect location for sightseeing.

Posted 02-Nov-2014
Pros: Location
Location: Perfect location for sightseeing. Circus and Royal Crescent not even 10 mins walk away and the Roman Baths and Abbey are even less.
One receptionist marred this on arrival by telling us that the room we had been allocated may not be as booked because they were very busy and there was an allocation policy and basically we were bottom of it. Our room was booked in August for October half term through Expedia. I am aware some chains put third party bookings at the bottom of their list. However, her manner was as if we were something scraped off her shoe! Every other member of the Reception staff we met during our stay were charming and gave 110% service. Breakfast was £10 each and gave an excellent selection. There is a cafe very close by at Pulteney Bridge that does a cooked breakfast for £6 if you are wanting to pay less. There is a parking deal in the Podium public car park which is alongside the hotel so that you only pay £15 on exit. As you do not need a car to tour Bath, this is a much cheaper option than daily tariffs locally
3 out of 5
Recommended
for Everyone
by A verified travellerfrom warwickshire

Nice place, great location

Posted 01-Nov-2014
Fantastic staff, very polite and helpful. Rooms are basic & bed very hard. Nice views over the river though. Unfortunately it shouted more budget hotel rather than what you'd expect from the Hilton brand.
1 out of 5
by A verified travellerfrom London

Will never use a HILTON HOTEL again

Posted 01-Nov-2014
Sadly my father died just before our break in Bath. Hilton didn't give a fig and charged us for the whole stay, despite the fact we couldn't go.
3 out of 5
Recommended
for Everyone
by A verified traveller

It's an average hotel hence average score.

Posted 28-Oct-2014
Pros: Location is good
Stay was in a plaza room. Not that amazing really just a standard room in another standard hotel. It suited the purpose of somewhere to sleep for the night.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Gateshead

Lovely comfortable central hotel in Bath

Posted 26-Oct-2014
Pros: The staff and the food.
Cons: Bigger shower cubicle instead of a bath with tight over bath shower.
Location: Very central . We were there for a wedding so didn't sight see but Roman Baths , the Abbey and various museums all within walking distance.
Although the outside of the '60s block building is not as nice as the other Bath buildings the inside makes up for it. We had 2 rooms one more compact than the other but the beds were very comfortable although a tad high! The staff were all very friendly and very helpful (I needed 6 extra pillows which were delivered promptly and made sleep so much more comfortable than other hotel beds. The buffet breakfast was plentiful and fresh. I can't fault the hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location. Helpful staff.

Posted 19-Oct-2014
Small room and very pricey. Could do with refurb of curtains etc