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Reviews of TownePlace Suites by Marriott Austin Northwest/The Domain Area

3 out of 5
TownePlace Suites by Marriott Austin Northwest/The Domain Area
2237 West Braker Lane, Austin, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 417 out of 546 reviews" "
Rating 8 - Good. 85 out of 546 reviews" "
Rating 6 - Okay. 16 out of 546 reviews" "
Rating 4 - Poor. 15 out of 546 reviews" "
Rating 2 - Terrible. 13 out of 546 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem. Most cleanest place that I’ve been in a while! I love it. Comfy beds, great staff and good options for breakfast! Definitely my first option next time.
Stayed 1 night in May 2024

10/10 Excellent

Yoselyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

CALIXTO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a remote area, with few options A walkable distance.
Stayed 9 nights in Apr 2024

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was well equipped for a night or a month stay. The beds were comfortable. The only negative at this location is the soft water. It is hard to rinse off and makes the tub/shower floor very slippery. The staff was friendly and helpful. We would definitely stay there again but bring a shower mat! :-)
Stayed 2 nights in May 2024

10/10 Excellent

Diana

Stayed 2 nights in Mar 2024

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
I had reserved for two rooms and two nights but a issue with the scheduling at the university and I only stay 1 night. Can the nights be credited to a future reservation.? phvillescas@msn.com
Stayed 2 nights in Apr 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
It's was very nice and clean
Stayed 1 night in Apr 2024

6/10 Okay

Margaret, Ames

Business traveller
Liked: Cleanliness, staff & service, amenities
I have stayed there numerous times and this time, unfortunately, the room smelled. The staff was great in trying to help remove the smell.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was kinda difficult to see main entrance
Stayed 2 nights in Apr 2024

10/10 Excellent

Cynthia

Stayed 2 nights in Apr 2024

2/10 Terrible

Jeffrey

Travelled with family
Disliked: Staff & service, amenities
We had a late flight and arrived at our hotel around midnight to learn that they had overbooked rooms and cancelled our reservation. They said they contacted us to let us know, but that was by email just two hours before we arrived (so the email was sent when we were on our flight and didn't see it). The hotel staff was not very helpful, nor did they have much information about why a room I pre-paid for 6 months in advance was not available. The attitude was like "oh well - too bad!". After much back and forth, they sent us to a "sister property" (a Fairfield Inn) miles away on the side of the freeway, in a smaller room and we had to pay for the room AGAIN out of pocket, and they charged us $60 more than what I had paid for my original room reservation. By that time it was 2am and we were just desperate to get some rest as we were traveling as a family with kids. The next day, Expedia did issue me a refund for my original reservation (but not the one night I paid for the Fairfield Inn). We moved to a different hotel for the rest of our stay (not a Marriott!) as we were so put off by the experience with the front desk staff at TownePlace Suites by Marriott Austin Northwest.
Stayed 3 nights in Apr 2024
Response from Hotel Team on 17 Apr 2024
Dear valued guest,We appreciate you taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced and for falling short of your expectations.Once again, we apologize for any inconvenience caused and appreciate your review. We value your feedback as it helps us enhance our services. We hope you will give us another opportunity to provide you with a better experience in the future.Warm regards,Seda AllenOperations Manager

10/10 Excellent

Shemika

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Towneplace team on 10 Apr 2024
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again we hope you will choose to stay with us.

8/10 Good

Amy K

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Towneplace Team on 10 Apr 2024
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again we hope you will choose to stay with us.

10/10 Excellent

Crystal

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, near an industrial location, but close enough to all the locations we were planning to see!
Stayed 1 night in Apr 2024
Response from Towneplace team on 10 Apr 2024
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again we hope you will choose to stay with us.

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Great location for Austin FC games
Stayed 1 night in Mar 2024
Response from Towneplace Team on 10 Apr 2024
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again we hope you will choose to stay with us.

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and great service
Response from Towneplace Team on 10 Apr 2024
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again we hope you will choose to stay with us.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice and high-quality property at very reasonable price in Austin. The location is not very convenient. But it won't matter if you dirve a car. Breakfast is kind of simple/typical. But its quality is OK. I highly recommend it and likely will stay there again in the future.
Stayed 1 night in Mar 2024
Response from TownePlace Team on 10 Apr 2024
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again we hope you will choose to stay with us.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean, and quiet
Stayed 1 night in Mar 2024
Response from TownePlace Suites by Marriott The Domain Hotel on 10 Apr 2024
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again we hope you will choose to stay with us.

8/10 Good

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from TownePlace Suites by Marriot on 10 Apr 2024
Thank you so much for staying with us. We glad you received exceptional service while you here. If you are ever in the Austin area again we do hope you will choose to stay with us.

10/10 Excellent

Magna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 2 nights in Mar 2024
Response from TownePlace Suites by Marriot on 10 Apr 2024
Thank you so much for staying with us. We glad you received exceptional service while you here. If you are ever in the Austin area again we do hope you will choose to stay with us.

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 1 night in Mar 2024
Response from Hotel Staff on 18 Mar 2024
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again we hope you will choose to stay with us.TownePlace Suites by Marriott @ The DomainHotel Staff

10/10 Excellent

Aishat

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stsy
Stayed 2 nights in Mar 2024
Response from Hotel Staff on 15 Mar 2024
Thank you for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again we do hope you will stay with us.TownePlace Suites by Marriott @ The Domain

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Stall on 14 Mar 2024
Thank you so much for staying with us. We glad you received exceptional service while you here. If you are ever in the Austin area again we do hope you will choose to stay with us.TownePlace Suites by Marriott @ The DomainHotel Staff

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Staff on 18 Mar 2024
Thank you for choosing to stay with us on recent trip to Austin. We glad we able to provide with excellent service. If you visit the Austin area again we hope you will stay with us. TownePlace Suites by Marriott @ The DomainHotel Staff

10/10 Excellent

Verónica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Staff on 12 Mar 2024
Thank you for choosing to stay with us during your recent visit to Austin. We are so glad we were able to provide you with great service. We hope you choose to stay with us in the future if you are in the Austin area.TownePlace Suites by Marriott @ The DomainHotel Staff

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent service I recommend it
Stayed 2 nights in Mar 2024
Response from Hotel Staff on 12 Mar 2024
Thank you so much for staying with us. We are glad your stay was enjoyable and that we were able to provide you with exceptional service. We hope you choose our property again if you are in the Austin area. TownePlace Suite by Marriott @ The DomainHotel Staff

10/10 Excellent

Hanh

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Mar 2024
Response from Hotel Staff on 12 Mar 2024
Thank you for choosing to stay with us on your visit to Austin. We are very glad you enjoyed your breakfast while you were here. We do hope you will stay with again if you are in the Austin area.TownePlace Suites by Marriott @ The DomainHotel Staff

10/10 Excellent

Diana

Stayed 1 night in Mar 2024
Response from Team Member on 23 Mar 2024
Thank you for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again we do hope you will stay with us.TownePlace Suites by Marriott @ The Domain

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay!
Stayed 2 nights in Feb 2024
Response from Hotel Staff on 12 Mar 2024
Thank you for staying with us on your recent visit to Austin. We are very glad we were able to provide you with an enjoyable stay and look for to seeing you again if you are in the Austin area.TownePlace Suites by Marriott @ The DomainHotel Staff

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was chill and friendly. Appreciate their professionalism. Breakfast was hot and ready! Thanks for the almond milk option as well. :-)
Stayed 1 night in Feb 2024
Response from Hotel Staff on 12 Mar 2024
Thank you for staying with us on recent visit to Austin. We appreciate the positive feedback that you have provided. We hope you choose to stay with us again if you are in the Austin area.TownePlace Suites by Marriott @ The DomainHotel Staff

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful layout, great breakfast and super gym.
Everything about his hotel is effortless and comfortable. The room is beautiful, has a full kitchen (including cooktop) super comfy bed and big walk in shower. Delicious breakfast. Well equipped gym. Easy access location. It is a great deal
Stayed 3 nights in Feb 2024
Response from Hotel Staff on 12 Mar 2024
Thank you so much for staying with us. We are glad you were able to enjoy the hotel amenities. We appreciate you positive feedback and hope you will choose to stay with us again if you are in the Austin Area.TownePlace Suites by Marriott @ The DomainHotel Staff

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night
Stayed 1 night in Feb 2024
Response from Hotel Staff on 12 Mar 2024
Thank you so much for staying with. We are so glad we were able to provide you with great service while you were our guest. If you are in the Austin area again, we hope you choose to stay with us.TownePlace Suites by Marriott @ The DomainHotel Staff

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a great hotel! It was very clean, quiet, well sized and adjusting the temperature was easy. It came with a large fridge, dishwasher, iron, table/desk, couch TV and walk in shower. The bed was also comfortable! Oh and the free breakfast was great, tons of food options! Next time we stay in Austin we'll definitely come back here!
Stayed 1 night in Feb 2024
Response from Hotel Staff on 12 Mar 2024
We are so glad you enjoyed your stay with us. We strive to provide great customer service and are glad we were able to give that you. Hopefully you will choose to stay with us again if you are in the Austin area.TownePlace Suites by Marriott @ The DomainHotel Staff

10/10 Excellent

MEGAN, houston

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for a quick turn around business trip and had a very pleasant one night stay. Staff was kind and helpful. Breakfast was included and had all the basics you needed. Nice and clean little gym a laundry room available as well. Will be back for future work trips.
Stayed 1 night in Feb 2024
Response from Team Member on 12 Mar 2024
"Thank you for your kind words! We are delighted to hear that you enjoyed your stay and that our staff made your quick business trip pleasant. We look forward to welcoming you back for your future work trips. Your feedback is greatly appreciated!"

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Team Member on 12 Mar 2024
"Thank you for 5 stars! We are delighted to see that you enjoyed your stay. We look forward to welcoming you back for your future work trips. Your feedback is greatly appreciated!"

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean Hotel
We stayed here after previously being booked elsewhere and the hotel was not up to standard. Fortunately this hotel had availability and we were able to book right away. The hotel is new and very clean. The location is great. You are right across one main street from the Domain however far enough where there isnt a lot of unnecessary foot traffic. The staff was very friendly and we had no issues. We felt completely comfortable staying here and would highly recommend here for families especially with younger children. There breakfast was great and the coffee was good. If I were in the area again i wouldnt hesitate staying here.
Stayed 2 nights in Feb 2024
Response from Team Member on 12 Mar 2024
"Thank you for your kind words! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back for your future work trips. Your feedback is greatly appreciated!"

10/10 Excellent

ALBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Member on 12 Mar 2024
"Thank you for 5 stars! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back for your future work trips. Your feedback is greatly appreciated!"

10/10 Excellent

Jenna

Stayed 1 night in Jan 2024
Response from Team Member on 12 Mar 2024
"Thank you for 5 stars! We are delighted to see that you enjoyed your stay. We look forward to welcoming you back for your future work trips. Your feedback is greatly appreciated!"

10/10 Excellent

Solomon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service from everyone I encountered from the front desk to the cleaning ladies. However, I did notice the walls are quite thin in the hotel. I was disturbed by my next door neighbor. He turned on his TV so loud the wall was vibrating and I was unable to sleep. Staff was 10/10. Walls were 0/10.
Stayed 1 night in Jan 2024

10/10 Excellent

Yue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Lorena

Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jared

Stayed 1 night in Dec 2023
Response from Team Member on 12 Mar 2024
"Thank you for 5 stars! We are delighted to hear that you enjoyed your stay. We look forward to welcoming you back for your future work trips. Your feedback is greatly appreciated!"

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the room was very clean, the bathroom was the cleanest, the kitchen was a plus, breakfast included ( basic continental) fresh coffee and the employees were friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great and staff was amazing. Breakfast was great as well.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shemika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023