Room, 1 King Bed, Accessible, Non Smoking | Tempur-Pedic beds, desk, blackout curtains, iron/ironing board

Reviews of Quality Inn & Suites Round Rock - Austin North

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 303 out of 984 reviews" "
Rating 8 - Good. 299 out of 984 reviews" "
Rating 6 - Okay. 176 out of 984 reviews" "
Rating 4 - Poor. 94 out of 984 reviews" "
Rating 2 - Terrible. 112 out of 984 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very god experience
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Katie,We are pleased to hear that you had a positive experience during your stay. Your feedback is valuable to us, and we hope to welcome you back in the future.

10/10 Excellent

Sarah

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Manager on 20 Apr 2024
Hello Sarah,We appreciate your feedback and will share it with our team for future improvements. If you have any further comments or concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room with a solid breakfast.
Stayed 3 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello Sean,We're delighted to hear that you enjoyed your stay with us and found your room clean and comfortable. Our team works hard to provide a pleasant experience for all our guests. We're glad you also liked our breakfast offerings. Your feedback is greatly appreciated.

10/10 Excellent

ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Night staff Sarah was very helpful. The room was very clean.
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello ana,We're delighted to hear that Sarah provided helpful service and that you found your room clean during your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Feel free to reach out to our management team with any further comments or suggestions you may have.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff, good location outside of Austin.
Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello Kyle,We appreciate your positive feedback on our clean facilities, friendly staff, and convenient location outside of Austin. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Chris

Travelled with partner
Tv cord was bad so tv didn’t work and tried to get another pillow or two from house keeping but told me no they don’t have them?
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Chris,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address the TV cord and housekeeping concerns internally. If you have any further comments or need assistance, please feel free to reach out to our management team. Thank you for sharing your experience with us.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Luis, We appreciate your feedback and regret to hear about the issues you experienced during your stay. Your comments will be shared with our team for further review and improvement. Please don't hesitate to reach out to our management for any further assistance or feedback.

8/10 Good

José w

Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello José w,We're glad to hear that you had a positive experience at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us so we can address them. We hope to welcome you back again soon!

4/10 Poor

Sharneika

Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Sharneika, We appreciate you taking the time to review your recent stay. Please don't hesitate to contact us directly with any specific feedback you would like to share from your experience. Your opinion matters to us, and we would like the opportunity to address any concerns you may have had.

10/10 Excellent

Ashley

Stayed 7 nights in Feb 2024
Response from Manager on 29 Mar 2024
Hello Ashley,We're excited to hear that you had a fantastic stay with us! Please don't hesitate to reach out if you need any assistance in the future.

10/10 Excellent

Vivica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller than i thought in pictures and mostly won’t go back
Stayed 5 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Vivica,We appreciate your feedback and regret to hear that your expectations were not fully met. If you would like to discuss your concerns further, please feel free to reach out to our management team. Your input helps us improve our guest experience.

10/10 Excellent

Juan

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Juan,We appreciate you choosing to stay with us and we are delighted to hear that you had a fantastic experience at our hotel. We hope to welcome you back soon for another memorable stay!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Jamie,We are thrilled to hear that you enjoyed your stay with us! Your positive feedback is truly appreciated and we hope to welcome you back in the future.

6/10 Okay

John

Liked: Staff & service
No hot water for 1st day/night bc the shower faucet was installed backwards. Dated building but was refurbished on the inside. Be careful of parking lot space selection b/c lots of people walking around with no security in sight.
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello John, We regret to hear about the water issue you experienced and apologize for any inconvenience caused. Our team regularly maintains our facilities to ensure a pleasant stay for all our guests. We appreciate your feedback about the parking lot and will address it with the relevant departments to enhance our guests' safety and comfort.

2/10 Terrible

Lea

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Lea, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have, so we can address them accordingly.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Nicole, We appreciate you choosing our hotel for your stay. We hope you had a wonderful experience. If there is anything specific you would like to share with us about your stay, please do not hesitate to reach out to us. We value your feedback and look forward to serving you again in the future.

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, amenities
Inconvenient if you have to haul a inclosed 20’ trailer. Luckily there was not many people staying at the hotel so there was a tight spot we parked with the trailer other than that it is good.
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Elias,Thank you for your feedback. We apologize for any inconvenience you may have experienced with the parking situation. We appreciate your understanding and are glad to hear that overall, your stay was satisfactory. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Carol Anne

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Carol Anne,We're thrilled to hear you had a positive experience at our hotel! Should you have any feedback to help us improve, please don't hesitate to get in touch. Safe travels!

10/10 Excellent

Sandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Sandra,Thank you for your kind words! We're glad to hear that you had a nice stay at our hotel. We strive to provide excellent service and a pleasant experience for all our guests. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

mario

Disliked: Cleanliness, property conditions & facilities
Terrible place!!!! Don’t stay here
Terrible place!!! The whole room smelled moldy. At 8am housekeeping was going outside with cart through hallway very loud slamming doors, she then knocked at about 9 am and we told her that we were sleeping. She continued back and forth with cart and again at 1@ am began knocking at door and I told her we were still here she then continued to open the the door luckily we had the latch on so door did not completely open!! Check out is 11 am we told her she just closed the door balcony up.
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello mario, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We strive to provide a pleasant experience for all our guests and take your comments seriously. Please know that we have forwarded your concerns to the relevant teams for further review and improvement. Should you have any additional feedback, we encourage you to reach out to our management team directly. We appreciate your understanding and hope to welcome you back in the future for a better experience.

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 22 Jan 2024
Hello Stephanie,We're delighted to hear that you had a pleasant stay with us! If there's anything specific you loved about your time at our hotel, please don't hesitate to share it with us. We value your experience and would love to welcome you back soon.

2/10 Terrible

Carmen

Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Carmen, We apologize for any inconvenience caused during your stay. We encourage you to reach out to our hotel directly to discuss any specific issues you may have encountered, as we are always striving to improve our guests' experiences. Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better stay in the future.

6/10 Okay

Latrina

Stayed 2 nights in Jan 2024
Response from Manager on 13 Jan 2024
Hello Latrina, We appreciate your recent visit to our hotel. If there are any aspects of your stay that you would like to share with us, please feel free to reach out to our hotel directly. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lashonne

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Lashonne,We are thrilled to hear that you had a wonderful experience during your stay with us! It was a pleasure having you as our guest and we hope to welcome you back soon for another exceptional stay. Please feel free to reach out to us with any further feedback or suggestions.

2/10 Terrible

Cori

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The area was super sketchy and you could hear the freeway
Stayed 1 night in Dec 2023
Response from Manager on 1 Jan 2024
Hello Cori,Thank you for sharing your feedback with us. We understand that the location may not have met your expectations. However, we appreciate your time with us and hope you were able to enjoy the amenities and services provided. If you have any further concerns, please don't hesitate to reach out to our management team.

2/10 Terrible

Srikar

Disliked: Cleanliness, staff & service, property conditions & facilities
Washrooms were not so clean
Stayed 1 night in Dec 2023
Response from Manager on 1 Jan 2024
Hello Srikar,Thank you for bringing this matter to our attention. We appreciate your feedback and apologize for any inconvenience caused during your stay. We strive to maintain a high standard of cleanliness throughout our hotel and will address this issue with our housekeeping team to ensure improvements are made.

10/10 Excellent

Chauncey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
It was a great time
Stayed 4 nights in Dec 2023
Response from Manager on 31 Dec 2023
Hello Chauncey,Thank you for taking the time to leave us a positive review! We're pleased to hear that you had a great time during your stay with us. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Micah

Stayed 1 night in Dec 2023
Response from Manager on 16 Jan 2024
Hello Micah,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Edgar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I woke up with bites on my arm.
Response from Manager on 26 Dec 2023
Hello Edgar, We apologize for any inconvenience caused during your stay. We take guest feedback seriously and have informed our housekeeping team to investigate this matter further. Please reach out to our management team directly so they can assist you accordingly.

10/10 Excellent

Haydi, Greenwood

Travelled with family, Travelled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Haydi,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If there is anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 24 Dec 2023
Hello Pedro,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello Lorenzo, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2023
Response from Manager on 16 Dec 2023
Hello humberto,Thank you for taking the time to share your excellent experience with us! We are thrilled to hear that you had a wonderful stay at our hotel. Your positive feedback means a lot to our team and we strive to provide exceptional service to all our guests. Should you have any future inquiries or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.

2/10 Terrible

Sharon Y

Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Sharon Y, We apologize for any inconvenience you experienced during your stay. It is important to us to ensure that all of our guests have a positive experience, so please reach out to our hotel directly to share any feedback you may have. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

Travis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over all it was a good stay
Stayed 3 nights in Dec 2023
Response from Manager on 9 Dec 2023
Hello Travis,Thank you for choosing our hotel for your recent stay. We are pleased to hear that you had a positive experience with us. We value your feedback and appreciate your time in sharing your thoughts. Should you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Jose

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Awesome staffing
Stayed 4 nights in Nov 2023
Response from Manager on 8 Dec 2023
Hello Jose,Thank you for your kind feedback on our amazing staff. We strive to ensure that our guests have a memorable experience with exceptional service. Our team works hard to provide a comfortable and enjoyable stay for everyone. We appreciate your recognition and hope to welcome you back in the future.

2/10 Terrible

Shayne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay
There was water leaking from the sink when we arrived and they tried to cover it up by putting a bucket under the sink and no maintenance looked or fixed it the two days we stayed there. The sofa bed also had mold. Then when we were leaving maintenance was working on the water pipe so we had to wait to shower before checking out. We had no advance warning that the pipes will be off for a little bit.
Stayed 2 nights in Dec 2023
Response from LW on 5 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay with us.You pointed out some very important things we should work on for the better experience of our guests and we would like to honestly thank you for bringing that to our attention. It is essential to respond to pest alerts as quickly as possible to avoid further undesirable incidents. Be assured we will inspect and fully investigate your feedback. I regret to hear that you did not enjoy your stay with us, as our main ambition is to make you feel at home, welcomed and safe.We hope to see you again when your travels bring you back to the area, so we can show you how we improved thanks to your feedback!

10/10 Excellent

sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly
Stayed 1 night in Dec 2023
Response from LW on 5 Dec 2023
Thank you!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable night.
Spent one night and was very comfortable.
Stayed 1 night in Dec 2023
Response from LW on 5 Dec 2023
Thank you!

8/10 Good

Alan

Liked: Staff & service, property conditions & facilities
Overall good. Breakfast needs more options. Only hot item was waffle
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Alan,Thank you for your feedback. We appreciate your positive overall experience. We will take note of your comment regarding breakfast options and consider expanding the offerings in the future to better cater to our guests' preferences.

10/10 Excellent

Pei

Liked: Cleanliness, staff & service, property conditions & facilities
they are good. very nice.
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Pei,Thank you for your kind words! We greatly appreciate your positive feedback and are thrilled to hear that you had a pleasant experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Tristin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff
Stayed 1 night in Nov 2023
Response from LW on 20 Nov 2023
Thank you!

8/10 Good

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
Not bad, comfortable enough stay
Stayed 1 night in Nov 2023
Response from LW on 12 Nov 2023
Thank you!

8/10 Good

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place!
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Elena,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you enjoyed your time with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We appreciate your support and hope to welcome you back in the future.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 11 Nov 2023
Hello Monica,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had an exceptional stay at our hotel. Your kind words mean a lot to us and we appreciate your high rating. We strive to deliver outstanding service and it's always rewarding to know that we have succeeded. We look forward to welcoming you back in the future for another phenomenal stay!

8/10 Good

Armando

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from LW on 6 Nov 2023
Thanks you!

2/10 Terrible

Morgan

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property honestly does not deserve any stars. Upon arriving, we quickly realized that the parking was inconvenient and limited as the exit goes straight back onto the busy frontage road. However, the worst came when we opened the door to our room finding a strong marijuana oder. This was unsanitary and posed a health risk. The property is also crawling with insects. We killed multiple bugs while staying there. Outside doors did not feel safe. We had initially reserved the rooms in advance for two nights, but on night one we surveyed the area to find an alternative hotel and could not find anything with availability, so we were forced to stay. We absolutely could not stay there the second night we planned on, due to all of these major issues, so we had to leave. Breakfast was limited with very few options. This is the worst property I’ve ever stayed at, without question.
Stayed 2 nights in Nov 2023
Response from LW on 6 Nov 2023
Thank you for taking the time for letting know about your recent stay with us.We are disappointed to learn that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. As a Hotel, we strive to give only the best experience to our guests, and we appreciate you letting us know there was still so much to do to make you feel more comfortable. Please accept our sincere apologies for anything that might have gone wrong from our side and allow us to thank you for pointing out the areas we should work on.We do hope to see you back again, so we can show how we improved and give you a far better experience!

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Ladonna on 5 Nov 2023
Thank you for taking the time for letting know about your recent stay with us.We are disappointed to learn that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. As a Hotel, we strive to give only the best experience to our guests, and we appreciate you letting us know there was still so much to do to make you feel more comfortable. Please accept our sincere apologies for anything that might have gone wrong from our side and allow us to thank you for pointing out the areas we should work on.We do hope to see you back again, so we can show how we improved and give you a far better experience!

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Round Rock
Do not like outside doors, kinda sketch neighborhood but room was clean and bed comfy. Front desk help was very friendly and cleaning lady was very kind. Parking needs work. Good stay
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Nicole,Thank you for sharing your feedback with us. We're glad to hear that you found your room clean and comfortable, and that our front desk staff and cleaning team left a positive impression on you. We appreciate your comments about the parking and will take them into consideration for future improvements. We hope to have the opportunity to welcome you back again in the future.

4/10 Poor

Nika

Stayed 1 night in Oct 2023
Response from Ladonna on 26 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay with us.We are disappointed to learn that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. As a Hotel, we strive to give only the best experience to our guests, and we appreciate you letting us know there was still so much to do to make you feel more comfortable. Please accept our sincere apologies for anything that might have gone wrong from our side and allow us to thank you for pointing out the areas we should work on.We do hope to see you back again, so we can show how we improved and give you a far better experience!