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Reviews of Motel 6 Austin, TX - North

2 out of 5
Motel 6 Austin, TX - North
9420 I-35 N, Austin, TX

Reviews

5.6
Rating 10 - Excellent. 190 out of 1005 reviews" "
Rating 8 - Good. 177 out of 1005 reviews" "
Rating 6 - Okay. 148 out of 1005 reviews" "
Rating 4 - Poor. 165 out of 1005 reviews" "
Rating 2 - Terrible. 325 out of 1005 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Melanie, Jacksonville

Travelled with group
Liked: Amenities
Couple of dead flies in the corner of the room. Saw 2 live cockroaches over 4 days, clearly dazed from insecticide because they didn't try to run. Some mold on the bathroom walls but shower head and floor were clean. Room door does not fully seal, small amount of rain pooled on the floor as a result. You can hear all of the highway traffic too but the hotel is literally right off I-35 so that's to be expected. Had to ask for new room key after 2 nights when it suddenly stopped working. Staff were very helpful and quick, never had to stand at the front desk longer than 5 minutes. If you want new towels, make sure you ask in the afternoon because they rarely had any available in the morning or evenings.
Stayed 4 nights in Apr 2024
Response from GM on 30 Apr 2024
WE WANT TO APOLOGIZE FOR THE ANY INCONVENIENCE DURING YOUR STAY

2/10 Terrible

Timothy

Travelled with family
Disliked: Amenities, property conditions & facilities
There was not hot water in the room. The refrigerator did not work (at all). There was no bedspread on the bed, (ust sheets). No wash clothes in the room. and there was a hole (soft spot) in the middle of the floor. The entire facility was old and well worn.
Stayed 1 night in Apr 2024
Response from AGM on 30 Apr 2024
I WANT TO APOLOGIZE FOR ANY INCONVENIENCE DURING YOUR STAY WITH US

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transit stop nearby connecting to rapid bus route. Close to freeway and inevitable traffic noise but tolerable.
Stayed 7 nights in Apr 2024
Response from GM on 23 Apr 2024
we want to apologize for the inconvenience caused to you during your stay we also want to thank you for your feedback

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff-friendly. Studio was located off 183 Hwy and in a nice neighborhood. Studio had all needs. Park like environment in parking area.
Stayed 4 nights in Apr 2024
Response from GM on 20 Apr 2024
Thank you all studio and motel 6 are very friendly and helpful with all guest

4/10 Poor

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good area, the smoke alarm kept going off in our non smoking room scaring my children, and even after calling the office it kept going off. Ice machines broken.
Stayed 2 nights in Apr 2024
Response from GM on 20 Apr 2024
we want to appologize for the inconvenience caused to you during your visit

2/10 Terrible

Yu-Chung

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy music at around 4am. Must be someone with drugs.
Stayed 2 nights in Apr 2024
Response from GM on 20 Apr 2024
we want to appologize forany inconvenience caused to you

4/10 Poor

Maksym

Liked: Staff & service
Disliked: Property conditions & facilities
Old property
Stayed 1 night in Apr 2024
Response from GM on 21 Apr 2024
Thank maksym for your feedback

4/10 Poor

Joseph

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Noises off highway, bad neighborhood. Patrons were asking for money by knocking at room door at all hours of night and day.
Stayed 4 nights in Apr 2024
Response from GM on 21 Apr 2024
We wanted to apologize for any inconvenience during your stay with us and take in consideration and watch more on our surroundings

4/10 Poor

Antonio

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't feel safe in the area. There's an adjoining room door ( why do motels have those...human trafficking horror story in the making). had to shower with my shoes on and upon checking in I went to CVS to buy rubbing alcohol so that I could rinse off with that because of the shower curtain and set up. I expected better.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Michael

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Third cheapest motel in all of Austin, $110 after taxes and fees. I stayed for two nights, a roach crawled on the bed the first night, pretty sure I saw a prostitute leave a room too. The AC didn’t stay on, the shower and sink have good hot water. No shampoo just the motel 6 soaps. The second night was also $110 and I got a different room. The AC was good, no bugs, but the toilet was clogged or something because it took about 10 flushes for it to drain before it started working normally. No toilet paper. If you’re looking for a cheap motel to spend the night at, nothing fancy, this is it. TV has good cable, HBO and all that. The wifi is actually good, I was able to play my gaming laptop with no problem. When I asked for the wifi password the teller told me it’s on the room key card sleeve. It doesn’t say anything but “Welcome!” and that’s the password. The sink even has a bottle opener bolted on! I used to go out of town for work all over Texas, I’ve seen worse.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches
Stayed 1 night in Apr 2024
Response from GM on 6 Apr 2024
we want to apologize for any in convivence.

10/10 Excellent

Gerardo V

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on 6 Apr 2024
thank you for your feedback

2/10 Terrible

Clarissa

Disliked: Property conditions & facilities
I just didn’t like how the water pressure was really low in the shower & sink , & also the water didn’t even get hot at all.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Clarissa,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Taylor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, the floor had not been swept or mopped. I ran out of toilet paper and towels, went to the front desk I was told they didn’t have either available. Shower was similar to a prison shower and dirty, like the rest of the room. I ended up leaving @ 4 am, I booked another hotel.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Taylor, Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to other areas. It was quiet. The service was great. Very clean.
Stayed 7 nights in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi SherryWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Terrible

Carlos

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After check in, restroom was dirty, no toilet paper, and no towels, we decide to request items to lobby representative, the answer was: we are out of towels we sorry. I guess this is unacceptable at hotel and no paper no towels to get fresh with a shower after long way travel..
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Carlos,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Margaret

Disliked: Staff & service, property conditions & facilities, room comfort
horrible hotel
The workers there are rude at times they don't provide you the information you need the rooms are very cold the acc units are horrible they don't have much cover to not be cold they don't serve no food some of the rooms have holes in the bathrooms and the walls and bathroom doors the place is by hotels where people have been killed in two other hotels near by it's in a really bad area I would not recommend this hotel they don't bring you towels you have to go get everything yourself everything about the hotel is horrible
Stayed 1 night in Jan 2024
Response from Gm on 20 Mar 2024
We want to apologize for any inconvenience during your stay with us and hope you can give us another chance to pervied yo with a service you deserve

8/10 Good

John

Stayed 1 night in Jan 2024

4/10 Poor

Nonkar s

Disliked: Property conditions & facilities
Probably not booking this property again!
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 17 Jan 2024
Hi Nonkar, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Terrible

Bryce

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Zero hot water, door didn’t lock, bed frame had some suspicious crust all over it.
Stayed 1 night in Oct 2023

4/10 Poor

Joseth

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bleh
Front door jammed half the time. Bathroom was dirty. Someone had previously removed the smoke alarm and smoked in my, "smoke free room."
Stayed 1 night in Dec 2023

2/10 Terrible

Christian

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we got was so disgusting and smelt like body odor as if they didn't clean the sheets. The towels were black with stains and the toilet has poop on it. The shower floor had scum I could not even bathe. The AC in the room did not work so it was muggy and stinky. I will never return here it should be condemned. Would not recommend. Not worth the money spent.
Stayed 1 night in Nov 2023
Response from AGM on 6 Dec 2023
I would like to apologize for any inconvenience you endured. Rest assure we will be looking into the situation and resolving any/all issues.

10/10 Excellent

PAYTON

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What makes this Motel 6 so great is the staff! Very, very kind ladies (I cannot remember all the names and I cannot certainly leave out anyone of them) they and very accommodating. Always greeted me with a smile and a genuine interest in making sure I was comfortable. Even the housekeeping lady..she had a firm way but she also has focus to do get job and do it right the first time. Really thank them for that. One day I extended my stay and was having a really rough morning. Ines cheered me up with the sincerest compassion, with the few kind words she spoke. That's true customer service to comfort the moments. That takes skill and good intentions. They all have that! Would definitely stay again. Only problem I have is knowing the should all be paid more. They deserve it;
Stayed 1 night in Dec 2023
Response from AGM on 6 Dec 2023
Thank You for all your kind words. We are always happy to see our guest happy. Hope to see you again, and we will keep the light on for ya.

2/10 Terrible

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Ronald, Round Rock

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were amazing.
Stayed 2 nights in Nov 2023
Response from GM on 27 Nov 2023
Thanks, you for your response we appreciate and hope to see you again soon.

4/10 Poor

Poorya

Liked: Staff & service
Disliked: Property conditions & facilities
Awful neighborhood
Stayed 3 nights in Nov 2023
Response from AGM on 17 Nov 2023
we apologize for inconvenience

4/10 Poor

Michael

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not clean. Sheets on the beds were dingy and very thin. Satellite service was also very spotty.
Stayed 1 night in Nov 2023
Response from AGM on 6 Nov 2023
we do apologiez for any inconvenience. We appreciate your feedback and will be looking into how to fix thses issues.

8/10 Good

Marrio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from AGM on 6 Nov 2023
Thank you for your response

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t even stay, I called someone a hr and 30 minutes away ti come get me. Shower was dirty, “unsavory characters” outside of my room door. And location did not look like it did online! I wasted $140.00 and the majority of the building was dry rotted and room smelled of burnt sulfur. But pretty sure that smell was coming from the neighbors and their activities. I honesty think a crime scenes was cleaner than my room.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi JoeThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. Lilith#Team6

6/10 Okay

Verified traveller

Motel review
Waited in line to check in for 45 minutes due to staff only having one kiosk and obnoxious customers interrupting process.
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
We do apologize for the we hope we you'll give us an other opportunity to give you a better service

4/10 Poor

Carlos, El Paso

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on 6 Nov 2023
THank you for your review. We will leave the light on for you,

2/10 Terrible

James

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from GM on 6 Nov 2023
we do apologize for the inconvenience.

2/10 Terrible

Donald

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was dirty unclean and smelled like someone had smoking weed in it we went and got cleaning supplies to clean ourself. Worst Motel 6 ever stayed at. Austmay be bad city to get a cheap room in
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Donald,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Poor

jennifer

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny rooms, shower was moldy,baseboard in the bathroom was peeling off the wall, they would only give me 2 towels for a room with 4 people and had to turn in the towels at the front desk to get more and they canceled my key every single day of my multi day stay and I had to get it fixed. Multiple people did that so I think they cancel all cards and make people go to the front desk to renew them every day. Stayed at multiple motel 6 locations and this was the worst one.
Response from Brand Experience Team on 1 Nov 2023
Hi Jennifer,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Front Desk Representative was very friendly. The overall impression of the property might not be great, but with some TLC it would more appealing. The only issue I had was the banging on my neighbors door at 8 or so, the day of checkout.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Traveler, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6

2/10 Terrible

Anup

Disliked: Staff & service, property conditions & facilities
No bedsheets and blankets given. Dirty room.
Stayed 1 night in Oct 2023
Response from GM on 6 Nov 2023
I want to apologizefor any inconvenience during your stay

4/10 Poor

Donald

Disliked: Cleanliness
Try Holiday Inn
The first room had no blanket or remote. Front desk gave me a remote and told me to get a blanket from laundry. TV in room did not work. Desk moved me to another room. Both rooms were dusty, one with cobwebs. Clientele seemed shady, but I saw no security guard. Building was in some disrepair.
Stayed 2 nights in Oct 2023
Response from GM on 26 Oct 2023
we apologize for any inconvenience

2/10 Terrible

Neyda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room that was given smelled like a locker room. We did not stay.
Stayed 1 night in Oct 2023
Response from GM on 26 Oct 2023
we apologize for any inconvenience

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is Bates motel scary. The door to my room, a motel so facing outside, was so warped an inch of it stuck out of the door jamb. Upon arrival the bed was in the middle of the floor pulled away from the wall with dirt all around it. The room stunk like weed. The bed has just a sheet on it, no blanket. When I asked for a blanket they said they didn’t have any. Were it not for the F1 race I would never have stayed here and recommend you never stay here either.
Stayed 2 nights in Oct 2023
Response from GM on 26 Oct 2023
we apologize for any inconvenience we will maintain. proper amenities in room

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here!!!
This hotel is awful! We checked in at 3pm, and checked out at 6pm! As soon as we pulled up we noticed several abandoned cars in the parking lot with windows smashed in, and a few cars that people were living in. We immediately began to worry about our car in the parking lot overnight. We requested a room downstairs, but they refused. They put on on the back side of the hotel, no one else was there! The room was filthy, the floors were so dirty!!! The outlets and lights on the night stand did not work, and they had no extra pillows. Really awful place. There is no coffee maker or iron in the room, and no coffee in the lobby. The people working there are not accommodating. I truly felt unsafe staying at this hotel. We were lucky to get another room a mile away at a lovely hotel, the Drury Inn, for about the same price. DO NOT BOOK THIS HOTEL. It is in a very bad area and absolutely filthy. It seems to be front for money laundering, as they certainly do not care about the guests or their safety.
Stayed 1 night in Oct 2023
Response from GM on 17 Nov 2023
we want to apologize for the for any inconvenience during your check in process

2/10 Terrible

Timothy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Under construction
Stayed 1 night in Oct 2023
Response from GM on 26 Oct 2023
we apologize for any inconvenience

4/10 Poor

Esmeralda

Stayed 2 nights in Oct 2023
Response from GM on 6 Nov 2023
Thank you for your Respond.

2/10 Terrible

Guadalupe

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Random people knocking at my door at 4 o’clock in the morning, and on the side of one of the beds. It was all dirty or vomit from the previous people.
Stayed 1 night in Oct 2023
Response from GM on 13 Oct 2023
we want to apologize for the inconvenience Thank you for your Feedback we will be working on improving. on better service

6/10 Okay

Arturo

Stayed 1 night in Oct 2023
Response from GM on 13 Oct 2023
we want to apologize for any inconvenience

4/10 Poor

Amanda, Las Vegas

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had low expectations for this hotel based on the price but it was worse than I expected. There was an abandoned car completely smashed out windows, possibly set on fire in the parking lot. Homeless encampment in lot behind the hotel and surrounding areas. Room was tiny and had a bad odor. The towels were about half the size of a small towel. Shower had a huge leak. It seems like people live at this hotel based on the people hanging out drinking in the parking lot. Spend a little more and get a nicer room.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 3 Oct 2023
Hi Amanda, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

10/10 Excellent

Verified traveller

Travelled with group
Stayed 1 night in Sep 2023
Response from GM on 4 Oct 2023
thank you for your review

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good the service the room was clean except for the bathroom door that needed some small fixing besides that everything was good
Stayed 2 nights in Sep 2023
Response from GM on 4 Oct 2023
Thank you. we hope to see you again

2/10 Terrible

Jairo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 4 Oct 2023
we apologize for any inconvenience

8/10 Good

Sanaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on 4 Oct 2023
Thank you for review we hope to see you again