Restaurant

Reviews of Downright Austin, A Renaissance Hotel

4 out of 5
Downright Austin, A Renaissance Hotel
701 E 11th Street, Austin, TX

Reviews

7.6

Good

Rating 10 - Excellent. 24 out of 61 reviews" "
Rating 8 - Good. 11 out of 61 reviews" "
Rating 6 - Okay. 13 out of 61 reviews" "
Rating 4 - Poor. 10 out of 61 reviews" "
Rating 2 - Terrible. 3 out of 61 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Interesting decor and style, no bar in hotel
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Dear Kevin, Thank you for choosing Downright Austin - A Renaissance Hotel. We take pride in providing an excellent experience, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you the next time you are in the area for another great stay.

6/10 Okay

Rene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The person in the front desk was not exactly friendly and neither the employee at the parking. Not at all.
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Dear Rene,Thank you for taking a moment to express your thoughts. We are disappointed your stay was not as expected, and we are sorry for any concerns you had with our service. Having each guest leave completely satisfied with their experience is a top priority for us, and we apologize for missing the mark. We will address your concerns internally with our team. Again, thank you for your review. It would be an honor if you gave us another opportunity in the future to deliver a better experience, one that you expected and deserve.

6/10 Okay

Sunil, Frisco

Travelled with family
Cgggg
Stayed 1 night in May 2024
Response from Hotel General Manager on 17 May 2024
Thank you for staying with us Sunil

6/10 Okay

Mark

Travelled with partner
The pool and outside patio/food truck was closed. We wouldve hung out there if it was open. There were adandoned scooters and homeless people along the creek out back.
Stayed 3 nights in May 2024
Response from Hotel General Manager on 17 May 2024
Thank you for joining us at Downright Austin - we hope to welcome you back to enjoy the pool and food truck experience soon!

2/10 Terrible

Troy

Business traveller
Not sure how it was. The day I was to arrive they moved me to another hotel. I originally booked one room two queens. Moved me to other hotel which was a king bed…for two adult males. Not happy.
Stayed 1 night in May 2024
Response from Hotel General Manager on 17 May 2024
Hello Troy - we apologize for this inconvenience - please reach out to us directly as we would like to make this situation right on behalf of the hotel.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close to I-35. We had a lot of road noise making sleep difficult. We were on the 11th floor and still had lots of road noise.
Stayed 1 night in May 2024
Response from Hotel General Manager on 15 May 2024
Hello Teresa, we apologize about the noise from the street, but thanking you for bringing this to our attention so that we are able to enhance our offerings to assist our guests with canceling out this sound. Please let us know prior to you next visit and we will ensure you have an amazing room set aside for you!

2/10 Terrible

Robert, New Orleans

Business traveller
Disliked: Staff & service, property conditions & facilities
They cancelled my reservation after I had checked in online.
Stayed 1 night in May 2024
Response from Hotel General Manager on 15 May 2024
Hello Robert - We apologize for this inconvenience, we will be reaching out to you personally today to ensure that we can resolve the issues.

6/10 Okay

Sergio

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Old property it’s maintained had some trouble with the elevator and the bar apparently was getting remodeled. Overall the place was completely and utterly average, so was great for the event we had to go to.
Stayed 1 night in May 2024
Response from Hotel General Manager on 14 May 2024
We apologize that you did not have a wonderful experience with us here at Downright Austin, we look forward to having you back and enjoy all of the beautiful spaces as they finish the transformation!

4/10 Poor

Genaro

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
BEWARE if you have your own vehicle be prepare to pay $52 a day for self parking in the hotels own parking garage. If your doing self parking don’t stop underneath the canopy to unload your luggage because valet will tell you to move because you are causing traffic (which I wasn’t). 3rd floor in parking garage which is also street lvl is all for valet which you can barely see painted on the floor. Also it’s very hard to get around in the parking garage I would advice not to bring a truck or big suv. Arrive there at 3 to check in just to be told my room wasn’t ready yet and I would have to wait. Finally when I received my room I went to drop off my luggage and the room was extremely humid while the AC was set at 67. Figure out later when I went out that if you set your thermostat above 70 the room will be humid when you come back.
Stayed 1 night in May 2024
Response from Hotel General Manager on 13 May 2024
Hello Genaro, Thank you for sharing your feedback with us which will allow us to alter some training necessary around our guest experience. Please reach out to us directly as we would be grateful to speak with you regarding your experience.

10/10 Excellent

Diana, Dallas

Liked: Cleanliness, property conditions & facilities
We had a great experience overall. I was a little hesitant from other review but we didn’t encounter load noise. Parking is expensive but we paid valet instead. When you request by time you get down to lobby your car is there. Only thing was the pool and gym was not available at our stay.
Stayed 2 nights in May 2024
Response from Hotel General Manager on 13 May 2024
We look forward to having you back with us at Downright Austin during your next visit here!

10/10 Excellent

Ariadna

Liked: Cleanliness, staff & service, property conditions & facilities
The pool should be open
Stayed 1 night in May 2024
Response from Hotel General Manager on 13 May 2024
We do apologize the pool was not operational during your visit.

4/10 Poor

Paulina

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I did not have a good experience at Downright hotel. It is in remodeling process and nobody warned me. There was a lot of noice and the main restaurant was closed. In addition, my room had a door that connected to another room and I could not sleep because of the noice of the people next door sounded as if they were in my room.
Stayed 3 nights in May 2024
Response from Hotel General Manager on 13 May 2024
We do apologize about the noise from the neighboring room. We do hope to have you back at Downright soon to experience all of the wonderful amenities the hotel has to offer!

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel General Manager on 13 May 2024
We appreciate you joining us at Downright Austin!

4/10 Poor

clarens Del corazón de Jesus Cruz

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, my stay was not good. They didn't clean the room during my stay at the hotel. The restaurant is very expensive and mediocre. Staff is okay, not friendly and not welcoming at all. I guess just doing their job.
Stayed 3 nights in Apr 2024
Response from Hotel General Manager on 11 May 2024
Thank you for taking time to leave a review. We deeply apologize that we did not live up our expectations. We would be grateful to speak with you directly regarding your experience.

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
wonderful stay
Stayed 1 night in May 2024
Response from Hotel General Manager on 10 May 2024
We are thrilled to hear you had a wonderful stay with us! Thank you so much for joining us at Downright Austin!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel General Manager on 10 May 2024
Thank you Stephanie for leaving such a great score!

8/10 Good

Paul, Katy

Stayed 1 night in Mar 2024
Response from Hotel General Manager on 8 May 2024
Thank you Paul for leaving a great review for us.

10/10 Excellent

Catrina

Travelled with partner
Downright was updated, quiet and clean. Good location! Had minor issues with my booking and Jennifer Wright, onsite at the hotel resolved them effortlessly. Staff gets 5 stars!
Stayed 3 nights in May 2024
Response from Jennifer P. on 6 May 2024
Thank you for the great rating and the kind comments. I'm so happy I was able to assist you and resolve your issues. Hope to see you again.

4/10 Poor

Brad

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
No alarm clock Parking is $52
Stayed 1 night in May 2024
Response from Hotel General Manager on 6 May 2024
We apologize for the inconvenience in not having an alarm clock. We do appreciate you bringing this to our attention.

8/10 Good

COURAGE O

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and staff courtesy
Stayed 1 night in May 2024
Response from Hotel General Manager on 6 May 2024
Thank you so much for leaving such a great review regarding your stay here at Downright Austin. We look forward to welcoming you back!

6/10 Okay

Bianica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel General Manager on 7 May 2024
Thank you for leaving a review with us, please let us know if you would like to connect regarding your experience and how we can better improve it.

10/10 Excellent

STEPHANIE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly this hotel has been the best I’ve stayed at so far. Loved the staff, the room & the CLEANLINESS
Stayed 1 night in May 2024
Response from Hotel General Manager on 6 May 2024
Thank you for such a wonderful compliment of your recent stay with our. Our team works diligently every day to ensure we provide these sort of uncompromising stays.

10/10 Excellent

floy

Stayed 1 night in May 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Amenities
Valet was unexpected , maybe make that clear that parking would be extra there.
Stayed 2 nights in Apr 2024
Response from Hotel General Manager on 30 Apr 2024
We greatly appreciate your feedback from you stay, we hope we have the opportunity for you to join us again soon here at Downright Austin.

2/10 Terrible

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was not disclosed until check-in that parking was $50. Staff were friendly and hotel was clean and cute. Very thin walls. I could hear guest next door talking and partying until 11pm.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Nathan,Thank you for providing feedback on your recent stay. We're glad you found our team to be friendly and our hotel well-kept. However, we're disappointed to hear your feedback regarding parking. We aim for transparency, and on all third-party sites, we have included information on our parking fee, which is listed under amenities. Despite this, we hope you found comfort during your stay, and we hope you'll give us another chance to exceed your expectations on your next visit.

4/10 Poor

ling, katy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Not worth what I pay, A/C is not working right, water pressure is low
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Ling,Thank you for being our guest. Please accept our apologies for the issues with your room and for being disappointed with some aspects of your stay. Rest assured, our team will research your comments and strive to improve. Please consider giving us a chance to change your perceptions.

4/10 Poor

Osama

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The place is too noisy, it seems sound insulation is not done properly. Be careful that the advertised price is inaccurate as it does not include $52 parking fee or $59 in case you want to use valet.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Osama,We apologize that certain aspects of your visit were not seamless. Your feedback is gratefully received and will be kept in mind to help us make improvements where necessary. We hope you consider staying with us again in the future for a better visit.

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Downright Austin is conveniently located near all the action but not in the middle of it. This means that you can walk to the bars and restaurants, but it's quiet at night. The rooms at the Downright lack storage space. Our room had no dressers or drawers and no place to store clothing.
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Mark,Thank you for choosing to stay at Downright Austin - A Renaissance Hotel! We're glad our convenient location made it easy to walk to local attractions. Although you prefer accommodations with storage space, it's good to know your room was quiet. We appreciate your positive rating and hope to see you again.

6/10 Okay

Guadalupe, Comfort

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
THIS PROPERTY HAS AN IN HOUSE FRATERNITY! I have to say the staff was friendly and room was VERY CLEAN, the beds were comfortable HOWEVER the noise was UNBEARABLE. I could hear EVERYTHING going on outside my door, next door and it was not pleasant AT ALL. Up until 2am when whom ever thought they could sing and play guitar, i called downstairs to complain only for front desk to say ITS OUR INHOUSE FRATERNITY...LIKE IT'S OK???? SERIOUSLY! I was like i dont care tell them to stop! I paid for a pleasant stay and that did not happen. It was unfortunate because the hotel while dated, was clean and nice room.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Guadalupe,Thank you for staying with us and taking the time to share your thoughts. We're glad our clean rooms and friendly staff added to your experience. However, we apologize for any noise disruption you experienced and for any disappointment with how it was handled. We'll look into this further, and we hope to see you again should you be back in the area.

8/10 Good

Blaise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property recently went through a major renovation and for the most part it was a good one. However, there were curious choices made…very little room on bathroom sink for items, one towel hook, no salt and pepper in the breakfast place, etc. Room was otherwise spacious and comfortable. Being next to a freeway meant a noisy night - not their fault, they moved us for our continued stay. Area was convenient but a bit run down. Again, not their fault. All in all, a decent stay for the price.
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Blaise,Thank you for choosing Downright Austin - A Renaissance Hotel. We're pleased you recognized our spacious rooms and our team's effort to ensure a quiet visit. Your feedback on our bathroom design is also appreciated and will be considered as we strive to improve it. It was a pleasure to have you stay with us, and we hope to welcome you back again for an even better stay.

10/10 Excellent

MEGAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for SXSW, the hotel was walkable to all the activities. It's a bit outdated but I can see that they are working on updating.
Stayed 1 night in Mar 2024
Response from General Manager on 11 Apr 2024
Dear Megan,Thank you so much for choosing to stay with us at Downright Austin - A Renaissance Hotel. We're thrilled to read you enjoyed your visit and were able to take advantage of our convenient location. The pleasure was truly ours, and we hope to welcome you back soon.

8/10 Good

Akram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive overnight parking
Stayed 2 nights in Mar 2024
Response from Hotel General Manager on 30 Apr 2024
Thank you for taking time to review Downright Austin!

10/10 Excellent

J.

Travelled with partner
Liked: Staff & service
It was OK Nothing special..hard to believe it is 4 star hotel
Stayed 1 night in Apr 2024
Response from Hotel General Manager on 30 Apr 2024
Thank you so much for your rating of your stay here at Downright Austin. We look forward to having you back as we bring this hotel to life and create amazing experiences for our guests!