Ratings based on 1,690 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Philadelphia

Chelsea

Posted 29-Mar-2015
The Chelsea had a great room, bed, bathroom and was very clean. However, it was a busy weekend and the hotel staff had a very slow check-in and checkout process. They also had trouble honoring my reservation made through Expedia, it took them around an hour to process the request.
2 out of 5
by A verified travellerfrom Philadelphia, PA

Too Rowdy A Crowd

Posted 27-Mar-2015
Pros: Comfortable, clean room. Good location.
Cons: More security in lobby in the evenings.
On the positive: Comfortable, clean room. Delicious room service breakfast -- arrived hot and on time. On the negative: Room service hours are too limited. Hotel seems to draw a rowdy crowd. I was met at the door by a fellow guest who was drinking out of an open case of beer. Not a family hotel.
2 out of 5
by A verified traveller

Never Again

Posted 23-Mar-2015
It took over an hour to check in. We had to change rooms because the initial room we were given had not been cleaned. VERY NOISY! Complained at least four times and requested to have our room changed. Room change was denied. Water in the shower was lukewarm, at best. Would not stay at this hotel again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Danville, PA

Close to everything.

Posted 23-Mar-2015
Room could be updated a bit- wallpaper pealing I the corner a couple of chipped tiles in the bathroom. Very comfortable bed and bedding.
3 out of 5
by A verified travellerfrom NJ

Overall Decent Experience

Posted 16-Mar-2015
Pros: Valet
Cons: Room Service Hours, attention to detail
Location: Taxi's were $13 max, so getting around wasn't awful. It's not very far away from anything. Walking distance from the Tropicana.
The valet employees were very kind and helpful. That's the only above average experience I had at this hotel, period. When checking in, I informed the desk that I had purchased two SEPARATE nights through Expedia. (I used my own card for the first night, and used my business card for the second. They were SUPPOSED to make a note that I would NOT have to check out the first night to be put into another room the next day. They were also supposed to charge me ONE security deposit fee but ended up charging two. On top of that, we were woken up the first morning by an employee walking into our room telling us we were late for checkout even though we booked 2 nights. Room service ends at 10pm. Nothing is open when the hotel restaurants close.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Mar-2015
Pros: price, location, cleaniness Cons: no hair dryer or coffee machine in room
2 out of 5
by A verified traveller

Posted 15-Mar-2015
Girl at front desk should not be in customer service. Water pressure in shower was AWFUL
3 out of 5
by A verified traveller

Not worth the money

Posted 09-Mar-2015
For the amount of money I paid I should have been able to enjoy more amenities, not even parking..... Hotel looked a bit run down.
3 out of 5
by A verified travellerfrom New York

Very Disappointed Guess

Posted 08-Mar-2015
Pros: Nothing
Cons: everything
Location: rather not
I had to wait over 20 minutes to park my car, they only had 1 attendant parking cars and i felt so bad for him. Through it all he stayed calm and very professional. What i don't get it's the beginning of the month and a Saturday and you only staff your parking lot with one person very sad and disappointing. Then you have the young ladies at the front desk very rude and not welcoming at all, i asked why i had to leave a $125 security deposit? The young lady was very rude and sarcastic like i should have known. If i would have known i wouldn't have asked. The room had very dirty glasses and the heating system forget it, it woke me up every 15 minutes very loud and old system and you would think a popular hotel as such would at least update there system with out a loud noise so their guns could sleep and not be frighten every 15 minutes... Thee only best thing about this hotel is that the Tropicana is a walk through the parking lot! Will never stay there or recommend this hotel to anyone!
2 out of 5
by A verified traveller

Rude

Posted 03-Mar-2015
Very rude from the start and not good business . Food was basic