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Reviews of Hilton Alpharetta Atlanta

4 out of 5
Hilton Alpharetta Atlanta
5775 Windward Parkway, Alpharetta, GA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 413 out of 518 reviews" "
Rating 8 - Good. 66 out of 518 reviews" "
Rating 6 - Okay. 25 out of 518 reviews" "
Rating 4 - Poor. 5 out of 518 reviews" "
Rating 2 - Terrible. 9 out of 518 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with nice lobby and good décor. Room was excellent
Stayed 1 night in May 2024
Response from Alex Muzu on 7 May 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 Excellent

aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top hotel and staff
Stayed 2 nights in Mar 2024
Response from Alex Muzu on 17 Apr 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 Excellent

Euro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alex Muzu on 1 Apr 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

6/10 Okay

Rebecca

So the overall hotel is fine enough and the area was convenient and nice. BUT. My issue is with the rooms. This was my first time staying at a Hilton. I wanted to splurge a little and booked a king executive suite. I was expecting a nice big room with all the stops. Nope. This room as the same size as or possibly smaller than your average holiday inn room. The mini fridge was a joke. No microwave. The bathroom was the size of a walk in closet and the pillows were trash. There is a photo on the website showing a nice big freestanding tub. With an executive suite I’d expect something like that. Nope. Just a shower with awful water pressure. Like none. The menu for food that they tell you to scan off a QR code in the room is outdated. Oh!! And you have to pay for breakfast. No continental breakfast. Absolutely insane. For the amount of money I spent on this “fancy” hotel, things should have been way nicer. Lesson learned. Never staying at another Hilton ever again. Save the money and go somewhere else. I had a nicer hotel room at a La Quinta!
Stayed 4 nights in Mar 2024
Response from Alex Muzu on 26 Mar 2024
First, I would like to say thank you for your feedback. I am so sorry for your unpleasant experience and sincerely apologize. We are much better than this. We will take the necessary action to correct this service area you indicated and make it much better. Thank you.

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Alex Muzu on 22 Mar 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 Excellent

Shondria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex Muzu on 19 Mar 2024
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

4/10 Poor

James

Disliked: Cleanliness, staff & service
Broken hardware in the bathrooms. The check in and check out process was horrible! Booked for 2 days and checked me out and back in the next day. They locked me out of my room and I had to get a new key. This happened to multiple people I was traveling with.
Stayed 2 nights in Mar 2024
Response from Alex Muzu on 15 Mar 2024
First, I would like to say thank you for your feedback. I am so sorry for your unpleasant experience and sincerely apologize. We are much better than this. We will take the necessary action to correct the service and items you mentioned and make sure our service is much better. Thank you.

10/10 Excellent

Olga

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plan to be back
Stayed 2 nights in Mar 2024
Response from Alex Muzu on 4 Mar 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Pleasant & professional staff. Super clean & spacious. Love that parking is included. Only areas that are just ok are the water pressure in shower & the bed is not comfortable - could use a pillow top. Otherwise lovely place.
Stayed 2 nights in Feb 2024
Response from Alex Muzu on 27 Feb 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 Excellent

Deyanira

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful room and facilities
Stayed 2 nights in Feb 2024
Response from Alex Muzu on 19 Feb 2024
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 Excellent

Annette

Stayed 2 nights in Feb 2024
Response from Alex Muzu on 20 Feb 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

8/10 Good

Samuel James

Travelled with family
The property was very nice.
Stayed 3 nights in Feb 2024
Response from Alex Muzu on 19 Feb 2024
Thank you for your feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 Excellent

Nyiesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great expect the charging port for the electric car
Stayed 1 night in Feb 2024
Response from Alex Muzu on 26 Feb 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 Excellent

Tisharia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, clean, nice lobby and employees!
Response from Alex Muzu on 19 Feb 2024
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

2/10 Terrible

Michael

Stayed 1 night in Feb 2024
Response from Alex Muzu on 12 Feb 2024
First, I would like to say thank you for your feedback. I am so sorry for your unpleasant experience and sincerely apologize. Thank you.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel Delicious food
Stayed 2 nights in Feb 2024
Response from Alex Muzu on 5 Feb 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, new hotel, great location, friendly desk staff
Stayed 3 nights in Jan 2024
Response from Alex Muzu on 22 Jan 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean, the staff helpful and friendly. The hotel was invaded by a traveling youth soccer team and that dampened the stay. No fault of the hotel, just really bad parenting. Will stay again, hopefully next time without terrible, parentless children running amok.
Stayed 3 nights in Jan 2024
Response from Alex Muzu on 15 Jan 2024
Thank you for your feedback. We look forward to making your stay more pleasant next time.

10/10 Excellent

Marquis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and very clean
Stayed 1 night in Dec 2023
Response from Alex Muzu on 15 Jan 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

8/10 Good

Trey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alex Muzu on 15 Jan 2024
Thank you so much for choosing Hilton Alpharetta. We look forward to serving you better next time.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop
Great stay and staff.
Stayed 1 night in Dec 2023
Response from Alex Muzu on 15 Jan 2024
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alex Muzu on 15 Jan 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely be staying again. Top notch service and atmosphere.
Stayed 1 night in Dec 2023
Response from Alex Muzu on 15 Jan 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 Excellent

Wes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alex Muzu on 15 Jan 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
The front desk attendant was very professional and polite. The hotel room was very clean, the sheets were clean, and all of the employees were very helpful! I would definitely stay here again, as well as recommend this hotel to family and friends!
Stayed 1 night in Dec 2023
Response from Alex Muzu on 15 Jan 2024
We are very pleased to hear that you were happy with the service we provided. Thank you for staying with us and we look forward to hosting you again in the future.

10/10 Excellent

Mario, Miami

Stayed 6 nights in Dec 2023
Response from Alex Muzu on 15 Jan 2024
Thank you for your Great feedback.

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Alex Muzu on 15 Jan 2024
We are very pleased to hear that you were happy with the service we provided. Thank you for staying with us and we look forward to hosting you again in the future.

10/10 Excellent

edwin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel
Stayed 1 night in Dec 2023
Response from Alex Muzu on 15 Jan 2024
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated, modern & cozy.
Stayed 1 night in Dec 2023
Response from Alex Muzu on 15 Jan 2024
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for shopping in every direction. Nice room size and clean, contemporary decor. Upon entering the room the AC had been set to 56 degrees which is not an indoor temperature at any time of the year.
Stayed 1 night in Nov 2023
Response from ds on 28 Nov 2023
Thank you for staying with us here at the Hilton Alpharetta.

10/10 Excellent

michael

Liked: Amenities
Great property and great area
Stayed 1 night in Nov 2023
Response from ds on 20 Nov 2023
Thank you for staying with us here at the Hilton Alpharetta. We are pleased to hear that you enjoyed your stay.

10/10 Excellent

ARECIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our visit.
Stayed 1 night in Nov 2023
Response from ds on 20 Nov 2023
Thank you for staying with us here at the Hilton Alpharetta. We are pleased to hear that you enjoyed your stay.

6/10 Okay

Shea

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Upon checking in I was helped by Richard at the front desk who wasn’t very customer friendly. Pierre at the front desk and the entire kitchen and bar staff provided exceptional customer service.
Stayed 2 nights in Nov 2023
Response from ds on 14 Nov 2023
Thank you for taking the time to give us your feedback. we sincerely apologize that Richard was not hospitable at check in. We will certainly address that. We are glad to hear the stay was great and your interactions with everyone else was good.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very attentive staff
Stayed 1 night in Nov 2023
Response from ds on 10 Nov 2023
Thank you for staying with us here at the Hilton Alpharetta.

10/10 Excellent

andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from ds on 7 Nov 2023
Thank you for staying with us here at the Hilton Alpharetta.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at the Hilton! The front desk staff was very kind and helped get anything we needed. One staff member was so sweet to encourage my daughter in her upcoming soccer match. She checked in on her the next day when we saw her at the front desk. The rooms were spacious and lovely. We will definitely return!
Stayed 2 nights in Oct 2023
Response from ds on 30 Oct 2023
Thank you for taking the time to review us. We are very pleased to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes stay here - lounge is worth it
Yes
Stayed 2 nights in Oct 2023
Response from ds on 25 Oct 2023
Thank you for staying with us here at the Hilton Alpharetta.

6/10 Okay

Nichollette

Liked: Cleanliness
Disliked: Staff & service
From the front desk clerks to the housekeepers, staff needs more training. This is a pretty pricy hotel & I don’t think that the price point aligns with the customer service. When I checked in, I was looking for the card I wanted to use for accidentals. A staff member was practically rushing me & he made a comment & said, “It’s just $50” as if I wasn’t aware. That was rude. My second issue was with the housekeeping. They have come in my room twice while I was sleeping. Management compensated me for the inconvenience, but then they did it again.(Twice after I had a privacy sign on the door) Even after I called down & told them my stay was extended, they knocked & came right in even though I yelled & asked them not to come in. Then they attempted to charge me for an entire night instead of just charging me for the $50 deposit. When I arrived back to the hotel, none of the keys worked. They weren’t programmed correctly. Once I finally got in the room, I tried to use the coffee pot & it didn’t work. The hotel is practically empty & it took them over an hour and a half to bring a new one. They are very slow with resolving any problem.
Stayed 4 nights in Oct 2023
Response from ds on 23 Oct 2023
We sincerely apologize for the inconveniences you faced during your stay, particularly with Housekeeping. At Hilton, we aim to offer an exceptional experience for all our guests, and it sounds like we fell short in this instance. Please know that our goal is to accommodate guest preferences as much as possible. However, there may be times when this does not go as planned.We understand the importance of a peaceful and comfortable environment. We are genuinely sorry to hear that you were not happy. Your feedback highlights areas we need to address, and we assure you that we will take this seriously.Once again, we apologize for the oversight and any inconvenience it may have caused. We value your business and hope that we will have another opportunity to make it right and provide you with the high-quality experience that Hilton is known for.

10/10 Excellent

Cierra

Stayed 1 night in Oct 2023
Response from ds on 13 Nov 2023
Thank you for staying with us here at the Hilton Alpharetta. We are pleased to see that you enjoyed your stay with us.

6/10 Okay

Tangela

Business traveller
Disliked: Amenities
What l liked was the decor.
Stayed 3 nights in Oct 2023
Response from ds on 22 Oct 2023
Thank you for staying with us here at the Hilton Alpharetta.

8/10 Good

Sydney

Stayed 2 nights in Oct 2023
Response from ds on 6 Nov 2023
Thank you for staying with us here at the Hilton Alpharetta.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff was great and our checking was quick respectful and seamless. I would recommend this place to everyone.
Stayed 1 night in Sep 2023
Response from ds on 8 Oct 2023
Thank you for staying with us here at the Hilton Alpharetta. We are very pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Adria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from ds on 1 Oct 2023
Thank you for staying with us here at the Hilton Alpharetta.

8/10 Good

Claire

Stayed 1 night in Sep 2023
Response from ds on 22 Oct 2023
Thank you for staying with us here at the Hilton Alpharetta.

10/10 Excellent

Joan, lawrenceville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I spent 2 nights and I must say that we can’t wait to go out there again! Staff members were very friendly, hotel environment was clean and the bed was very comfy. Will definitely recommend to friends and family.
Stayed 2 nights in Sep 2023
Response from ds on 29 Sept 2023
Thank you for staying with us here at The Hilton Alpharetta. We are pleased to hear that your stay was outstanding..

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, amenities
Nice and clean. Bar area was nice.
Stayed 1 night in Sep 2023
Response from ds on 25 Sept 2023
Thank you for staying with us here at the Hilton Alpharetta. We are pleased to hear that you enjoyed your stay.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from ds on 25 Sept 2023
Thank you for staying with us here at the Hilton Alpharetta.

10/10 Excellent

Karla

Stayed 2 nights in Sep 2023
Response from ds on 17 Oct 2023
Thank you for staying with us here at the Hilton Alpharetta.

10/10 Excellent

Cheneka

Stayed 1 night in Sep 2023
Response from ds on 25 Sept 2023
Thank you for staying with us here at the Hilton Alpharetta.

10/10 Excellent

mary

Stayed 1 night in Sep 2023
Response from ds on 17 Oct 2023
Thank you for staying with us here at the Hilton Alpharetta.