I chose the Lorne Coachman Inn for two reasons. 1: It had a room with a bed and a fold-out couch; and 2: The reviews pretty much all said that the owners were nice people. When we checked in, Angela was super-chatty and nice and personable. She told us all about the features of the room etc, told us how to use the air conditioning and gave us information on how to use the free in-room WiFi.
She told us the double bed was very comfortable, but didn't say anything about the fold-out bed. I queried her about it, because I wanted to make sure my travel buddy had somewhere to sleep! It turns out Angela had assumed my travel buddy and I were a couple (we're both gay women) and told us it was OK to share a bed; that it really didn't bother them and that we would be more comfortable in the double. It was kind of funny to me and my travel buddy and we just smiled and nodded and moved on with our lives. What was really nice about it is that Angela showed that the Coachman Inn is gay-friendly. For many gay travellers, this is super-important, because after a long trip to wherever, we don't need the hassle of a homophobic inn-keeper judging us and looking down on us (or refusing to honour our booking altogether) just because we're different. I'll be honest, if I'm tossing up between two hotels that seem kind of the same, and one has been reviewed as gay-friendly, I'll give my hard-earned dollars to the gay-friendly place every time.
"Great location , loved being able to walk through"
Overall a lovely break. A few areas to be addressed to improve the experience are below-
1. On day 2 a staff member rang to see why we hadn't vacated our room. The person left a message and instructed me to call back.When I tried the phone at the resort rang and rang - no answer. needless to say we were getting very anxious - not want we wanted on a holiday weekend. When I eventually got through the staff member went to put me on hold until I objected strongly.
This was on Saturday morning when we were booked to leave on Sunday. This call put a damper on our relaxing cafe breakfast. When we arrived I reconfirmed that our original Saturday night booking through Expedia had been added to with the Friday night over the phone booking to make sure we stayed in the same room and had no fuss. Obviously this message didn't get through.
2. When I called to make the original booking for the Friday night the phone rang and rang. I get teh feel more staff are required.
3. Paying a surcharge on a credit card payment upon departure leaves a bad taste in my mouth. This was not mentioned at any time prior to checking out and is not in our experience common practice at other venues.
Hope this feedback helps to improve service.
Jenny from Altona
Erskine Beach Resort is located in Lorne on the Great Ocean Road and is only 1 ? hours from the Melbourne CBD. With a …More
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.