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Reviews of Skylight In-Terminal Hotel

3 out of 5
Skylight In-Terminal Hotel
Addis Ababa bole international airport, Addis Ababa, Addis Ababa

Reviews

7.4

Good

Rating 10 - Excellent. 37 out of 83 reviews" "
Rating 8 - Good. 18 out of 83 reviews" "
Rating 6 - Okay. 7 out of 83 reviews" "
Rating 4 - Poor. 4 out of 83 reviews" "
Rating 2 - Terrible. 17 out of 83 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Bridget, Ibadan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
As a frequent traveller am so happy this hotel exists because I dont have to leave the airport when in transit. However, I had the following issues: 1. We booked a double room and got to the room to find only a setup for one person. 1 towel, 1 water etc. I informed the front desk and never got the towels, I went back and forth only to be met with a rude staff. This individual should not be allowed to deal with guests. You can imagine how irritating this is when one is tired during travel. 2. There is no room information 3. For the price one would expect at least 2 bottles of water per person....we only got 1 bottles for 2 people 4. The staff need more training The hotel is nice but the management must do more to ensure customer service is a priority.
Stayed 1 night in Apr 2024

2/10 Terrible

Judy

Stayed 1 night in Apr 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tyra-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Akinola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Stayed 1 night in Jan 2024

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Judy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Tigwende

8/10 Good

Nyasha

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Susan, Crawley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly check-in.
Stayed 1 night in Dec 2023

2/10 Terrible

Samuel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
waiting
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Liked: Staff & service, property conditions & facilities
It was convenient if you are transiting and can get a good rest.
Stayed 1 night in Nov 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel!
Stayed 1 night in Dec 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Thomas

Stayed 1 night in Nov 2023

8/10 Good

Nyasha

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
No longer providenthe same amenities that they used to like slippers. Concerned about cleanliness ofbthe thick carpets
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, the staff were very professional and privided explanations regarding mynstay and their services/obligations to me. The airport prickup was timely too.
Stayed 1 night in Oct 2023

10/10 Excellent

Sophia

Stayed 1 night in Oct 2023

10/10 Excellent

Sophia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was simply amazing
Stayed 1 night in Oct 2023

10/10 Excellent

ADEL, BOCA RATON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best choice by far to spend a restful night between flights. You don’t need to leave the airport, deal with visas or security
Stayed 1 night in Sep 2023

8/10 Good

Jeff

Travelled with partner
Liked: Staff & service
Very convenient if you are in transit and have a long layover. Rooms are ok but the carpet needs updating.
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Stayed 1 night in Sep 2023

8/10 Good

Imokhuede

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice
It was a beautiful experience. We just had a difficult time at the beginning with the payment problems. I had prepaid but the hotel said I had not paid. Eventually it was resolved and I was really tired.
Stayed 1 night in Sep 2023

2/10 Terrible

Edgar

Stayed 1 night in Sep 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a convenient, safe option to overnight in Addis while transiting.
Stayed 1 night in Aug 2023

6/10 Okay

ALI

Business traveller
Liked: Staff & service
It’s clean and modest, but some of the essential consumables were not found
Stayed 1 night in Aug 2023

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for a long lay overs
Really clean, good staff
Stayed 1 night in Aug 2023

2/10 Terrible

Qingyan

Travelled with family
Room without exterior view!
We were assigned a room without external view. The reservation did not say that the room is interior. Bad for my money!
Stayed 1 night in Aug 2023

8/10 Good

Denise

Stayed 1 night in Jul 2023
Response from Hotel Managament on 27 Jul 2023
Thank you

2/10 Terrible

Theo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are fine. The website referenced the skylight as the most luxurious hotel in Ethiopia. We spend significant money on two rooms that were directly above the departure terminal. Unacceptable as the intercom at the airport kept going till 1145PM and started again at 0615AM. There was no way to catch up on some hard earned sleep after a long flight.
Stayed 1 night in Jul 2023
Response from Hotel Management on 27 Jul 2023
We are sorry to hear your experience did not meet expectations. We value customer feedback, and I will pass this along to the hotel staff.Rest assured, we are committed to providing a more comfortable stay for our guests. If you have any other concerns, please don't hesitate to let us know.Best regardsHotel Management

10/10 Excellent

Obiely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Management on 27 Jul 2023
Thank you

10/10 Excellent

Damilola, SECAUCUS

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, hospitable staff, very very close to the airport
Stayed 1 night in Jul 2023
Response from Hotel Management on 27 Jul 2023
Thank you for your kind words! We take great pride in our clean and hospitable staff and are delighted to know that you enjoyed your stay with us. And it's great to hear that our location near the airport was convenient for you. We look forward to having you stay with us again soon!Best Regards,Hotel Management

10/10 Excellent

Cynthia K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean…
So easy being able to stay inside transit. It is our ‘go to’ when needing to be in Addis Ababa (ADD) overnight.
Stayed 1 night in Jun 2023
Response from Hotel Management on 27 Jul 2023
That is great to hear! Staying inside transit at the airport certainly can make the process significantly smoother and more accessible. And it's even more helpful that you have ADD as a "go-to", if you happen to need to be in Addis Ababa overnight. Thanks for sharing this information!Bets regardsHotel Management

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
First you need to understand what "in-terminal" means and how it relates to the nearby "not-in-terminal" Skylight hotel. In this case, "in-terminal" means the "airside" terminal (not citywide") so you go through transfers to the departure gates and then into the hotel. You do not go through immigration and can't get your checked bags. If you made the mistake of "short checking" them to Addis only I'm not sure what they would do. The Expedia description is very confusing because it largely refers to the other Skylight hotel as follows: 1. Says has airport shuttle but there can't be a shuttle in a place with no roads or cars. 2. Says 7 minute drive to airport. But it's in the center of the airport! 3. Maps shows it on the extremity of the airport but it's in the very core of the departure gates. The main thing is if you want an airside, in-terminal hotel this is your only choice and it's pretty good. So take it. If you want a hotel near the airport then the other Skylight hotel is also good. It's about 1/2 mile and technically you could walk it but no one does. The shuttle is frequent. A clean sound safe deal but you pay for it if your only using it for a daytime transit hotel. There is an early check in charge equal to half the night's rate. So keep that in mind if you land early in the morning. Whereas I think the in-terminal hotel is 6am to 6am so works great if land early and leave late that night. Hope this helps!!
Stayed 1 night in Jun 2023
Response from Hotel Managament on 27 Jul 2023
Thanks for the detailed explanation! Yes, that really helps to understand the differences between the two Skylight hotels. I can definitely see the benefit of staying at the "in-terminal" hotel for transit trips - it would be convenient and cost-effective! The other hotel also looks like a great option if I need to stay outside the airport. I appreciate you taking the time to give me such helpful information!Best regardsHotel Managament

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Hotel Managament on 27 Jul 2023
Thank you

10/10 Excellent

Debra

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

8/10 Good

Vanessa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was extremely convenient to be able to walk to the hotel after a long flight and know I have a place to rest up before another long flight ahead.
Stayed 1 night in May 2023

2/10 Terrible

rebeca

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Joshua

Liked: Cleanliness, staff & service
WiFi hardly worked, AC unit did not get room cold.
Stayed 1 night in Apr 2023

8/10 Good

pierre

Business traveller
Liked: Cleanliness, staff & service, room comfort
Comfortable in terminal hotel
Very convenient for overnight stay inside terminal building. Clean comfortable room. Dining room was shut by time of check in 11pm
Stayed 1 night in Mar 2023

10/10 Excellent

Andrawiss

Stayed 1 night in Mar 2023

10/10 Excellent

Mela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check-in process was very fast, the rooms were very clean, and the staff very friendly.
Stayed 1 night in Mar 2023

10/10 Excellent

Diane Weisz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Diane Weisz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Pedro

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A pathetic night
Stayed 1 night in Feb 2023

10/10 Excellent

Hibo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très calme
Stayed 1 night in Feb 2023

2/10 Terrible

Thomas

Stayed 1 night in Jan 2023

8/10 Good

July

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Arnold

Stayed 1 night in Dec 2022