We never saw such a beautyful place to relax and enjoed the whole time at the hotel. The Sunsets and oceanview was so awesome. The Staff was really friendly and always helpful. Alle the rooms has a beautyful view over the pacific ocean and rainforrest. The uninterrupted glass door allows you to see the ocean but also private. I think it is the best place to have a wedding party.
We just came back from 8 nights at this hotel and would highly recommend this as a place to stay for families. We have a 10 + 12 year old, and they spent most of their time in the pool and exploring the beach out the front. Also, great surfing right out front of the resort. It's not a 5-star resort, but the apartments are spacious, very comfortable and well setup with a full kitchen, dishwasher, washing machine, dryer and air conditioning. If you have young children, it is worth requesting a ground floor apartment close to the pool as that is where you will be spending all your time. They have staff at the front gate and at the beach entrance 24 hours a day and they were very friendly and helpful. Any maintenance issues were addressed immediately. We stopped in at the well stocked supermarket AutoMercado in the Herradura Plaza which is only a few minutes drive north (also sells alcohol - pretty much the same price as duty free from what we saw). The only downside was the loud music from Claritas bar next door that went very late a few nights of the week.
Amanda from New York
Bahia Encantada, the enchanted bay, casts a spell on everyone who visits here. Located on the peaceful and serene north end …More
I just left Zephyr Palace for my honeymoon and it was AMAZING! I don't have one complaint. We stayed in the Egyptian and the room exceeded our expectations. There was a nice jacuzzi in our bathroom (preferred that over Jacuzzi on balcony), and the views from our balcony were so beautiful. I was a little concerned about insects after reading some reviews, but we had no issues...and we were in the middle of the rainforest for goodness sake. Be realistic. We took advantage of the excursions coordinated by Concierge; they made it very easy. The staff was very friendly and accommodating. I would absolutely go back! Best. Honeymoon. Ever.
"Exceptional hotel lives up to Marriott standards !"
I can't say enough good things about this resort! The grounds are immaculate, the staff is unbelievably friendly, the rooms are magnificent and clean, the food is delicious! The only downfall is The beach is not the best but because the pool is so beautiful I really did not mind. There is never a problem getting a chair in the shade and the swim up bar is fun! Do not hesitate to book a trip to this resort!
I trusted the reservation I made was going to be honored, but it wasn't.
I expected: a suite with a private pool, laundry unit and kitchen as advertised. I received: an immediate downgrade with no compensation and a curt explanation that the wiring for the pool's lighting was loose and the room was made unavailable until the issue was fixed.
The room I received had no phones, no cable on the TVs, the kitchen range wasn't working, the fridge's water and ice dispensers weren't connected. The laundry unit was not connected. The sliding door to the balcony didn't lock. The safety box was open and unscrewed to the wall. Last but not least there was no hot water.
"Warning...You'll have to pay to maintain your room"
Wonderful srtay for families and couple's. Staff are amazing and helpful. Check and out are a snap. Security is very curtius and watchful making your long outings from your room worry free. There was one set back and for my stay as a family get away or as couple that was very disapointing, was having to pay for up keep of our room. This was my second stay at Diamante Del Sol, Jack Costa Rica. Our prevouse stay included a every other day cleaning with re-supply of toiletries and bed making. This was not the case on our stay and no where was it made mention prior to booking. For a luxury stay and rating it is deffently made us look to another location for a vacation stay. The view and location are fabulous, but to pay $50 US every other day on top of all you pay for a 5 star experience was as a I stated a major disappointment. Stay if you like but know you'll be keeping yourself self entertained cleaning up while you look out upon your fabulous view.
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