I trusted the reservation I made was going to be honored, but it wasn't.
I expected: a suite with a private pool, laundry unit and kitchen as advertised. I received: an immediate downgrade with no compensation and a curt explanation that the wiring for the pool's lighting was loose and the room was made unavailable until the issue was fixed.
The room I received had no phones, no cable on the TVs, the kitchen range wasn't working, the fridge's water and ice dispensers weren't connected. The laundry unit was not connected. The sliding door to the balcony didn't lock. The safety box was open and unscrewed to the wall. Last but not least there was no hot water.
The rooms were very spacious we were very surprised. We were very comfortable there, it had all the amenities we needed, including kitchen supplies and a washer and dryer. we had a major issue our first night and the hotel staff showed up after hours and moved us to a new room immediately we did not even have to ask! I have stayed in many places in Costa Rica and would highly recommend this!
Hotel was exactly as described and what I was looking for - it had very private feel to it. It was very quiet at night, everything closed down around 10pm. WiFi worked perfectly at the hotel property. Beach was right outside of the hotel, all personal stuff and towels could be left at the hotel property; no need to cross a road or such.
For 'fun' one had to either walk about 10-15 min to the center of town or the hotel security called a taxi which was about 1,500 colones ($3) and less then 5 min away.
Personnel was also very nice, all spoke well English, very helpful. I'd recommend this hotel to others. We did not experience any unexpected and/or unpleasant events.
"Thank you to Hotel Pumilio for an enjoyable visit!"
Stayed for 7 days at Hotel Pumilio and enjoyed every bit of our experience. The hotel staff was possibly the most accommodating I've ever experienced and made sure our stay was comfortable and our needs were met. Milton, Juan Diego and Adrian were all very helpful and responsive to requests. Our room was very comfortable and clean and was serviced promptly by the cleaning staff each day. The beds are a bit firmer than we expected, but nothing unreasonable. The pool area is beautiful and the grounds are well kept. We used the free daily cab ride to/from the hotel to Jaco Beach and scheduled a variety of activities through the hotel staff - all of this was very easy and accomplished in a timely manner. There are certainly more expensive establishments that could stand to learn a lot about hospitality from the Hotel Pumilio staff.
We stayed in a regular room for the first 2 nights, very clean but lighting in the room could have been better and the bed was a little hard. The view was amazing from the balcony. We switched to a condo for the last 5 nights. AMAZING. Huge bedroom - king bed (very comfortable), walk-in closet, living room, dining area, full-kitchen and a huge balcony. The staff was so helpful, we loved the huge plate of fresh fruit and toast for the continental breakfast (included with the room). They are currently renovating rooms but the construction did not impact us at all since they seems to be doing one building at a time. For the price, this was a great value. This hotel is on the best part of the beach (not rocky like the north end of the each) and at the quiet, south end of Jaco. We've been to Jaco 12 times and this was a great experience. Overall, we were very impressed with the cleanliness and staff. We would have no problem going back and staying in any room.
Christine from Calgary, AB
Club Del Mar Costa Rica hotel and condominiums,one of Costa Ricas newest and most beautiful upscale boutique-style hotels and …More
We just came back from 8 nights at this hotel and would highly recommend this as a place to stay for families. We have a 10 + 12 year old, and they spent most of their time in the pool and exploring the beach out the front. Also, great surfing right out front of the resort. It's not a 5-star resort, but the apartments are spacious, very comfortable and well setup with a full kitchen, dishwasher, washing machine, dryer and air conditioning. If you have young children, it is worth requesting a ground floor apartment close to the pool as that is where you will be spending all your time. They have staff at the front gate and at the beach entrance 24 hours a day and they were very friendly and helpful. Any maintenance issues were addressed immediately. We stopped in at the well stocked supermarket AutoMercado in the Herradura Plaza which is only a few minutes drive north (also sells alcohol - pretty much the same price as duty free from what we saw). The only downside was the loud music from Claritas bar next door that went very late a few nights of the week.
Amanda from New York
Bahia Encantada, the enchanted bay, casts a spell on everyone who visits here. Located on the peaceful and serene north end …More
Close to centre, but down a side street so no noise. Family hotel so pools busy with people playing. Rooms very big with space to relax, downstairs rooms I think have full kitchen facilities, ours had lots off cooking related stuff but we did not use them. Breakfast good start to the day, but my egg was very salty, so next day I asked for no salt and was fine.Breakfast doesnt end really early unlike at some places. Check out at noon which is as good as we found in Costa Rica. Staff friendly and helpful. For the price paid this was the best value hotel we stayed at on our trip. The bed was not small unlike most over places we stayed in the country. Pillow was a bit small and soft, so had to ask for another one, there was also a lack of hooks to hang clothes/towels on, so we drapised stuff over the various furniture items. We arranged a private transfer to SJO airport at a price very similar to a shared shuttle service for 2 people, which was a pretty good deal and saved messing about with buses. We came from Quepos by public bus which was easy, cheap and less than 2 hours.
*For these packages, package savings is at least equal to the cost of the flight or hotel if booked separately. Note: For packages including flights, you will be charged by the airline for the flight, but your savings on the package will equal the cost of the flight.
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.