We were very pleased with the hotel and their staff who were very pleasant and accommodating. The evening social hour was very nice as was the morning breakfast. Our room was lovely in all respects, however they do need to provide some "smaller" pillows as well as the ones we had.
The hotel is new, and the rooms are really comfortable, attractive and well kitted out. What really makes this a place I would return to, again and again, is the staff. I've stayed in some really exceptional hotels across the world, but the people working at this Homewood Suites have exceeded all previous experience. For example, I was meeting with two ladies, on business, and we sat in the lobby talking. After a little while, the young man from behind the desk suddenly appeared at my shoulder, unasked, and offered us three bottles of ice water. When waiting for a visitor to arrive, Amy came out from the office and told me that my visitor was running a few minutes late. She then offered to get me a beverage.
The staff at Homewood Suites Ballantyne have a genuine, caring approach. Nothing is too much trouble, and they always make you feel that they want nothing more than to make you happy and comfortable. Hospitality is a much used word, but this hotel knows the real meaning of the word. If I could rate them a 10, I would.
I would definitely recommend this hotel. I have stayed at an Aloft hotel in several locations and I always have a wonderful experience. The front desk people were awesome. Any questions I had, they were very helpful and answered. They were very knowledgeable about the city and good places to eat and shop! It's location was great. Right in the Epicentre, so you would only need to drive for things and places far away but for night life you were in the center of it all. My boyfriend and I already agreed when we come back to Charlotte, we will be staying there again. Even valet was quick and organized.
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